Troubleshooting

Last updated
Save as PDF

Warming Drawer Problems

If there is a problem, check the chart below to see if you can fix it.
If the problem cannot be fixed or persists, call your Authorized Repairer or Customer Care.

Problem

Possible Causes

What to Do

The warming drawer is cold and the ‘On/Off’ light does not work

The power supply is off

Check the warming drawer is plugged in and switched on.
Check the circuit breakers have not tripped.

If there is an interruption to the power supply (ie a power cut) the warming drawer will turn off. You will need to turn the warming drawer on again.

The halo does not come on when I press the button, but the warming drawer is still working

The light is faulty

Call your Authorized Repairer or Customer Care

The crockery is not warm enough

The wrong heat setting has been selected.
The crockery has not been warmed for long enough.
Cookware is covering the fan element vents and preventing the flow of warm air.

Various factors affect how long the crockery will take to heat, including:

Material and thickness of the crockery
Temperature setting
How the crockery is arranged
How much crockery is being heated.

Quoted times are guidelines only.

The on/off halo is flashing

Drawer has overheated

Press the button to turn the drawer off, wait 30 minutes to allow the drawer to cool down and switch on again. If the light begins to flash again, turn the drawer off at the mains and call your Authorized Repairer or Customer Care.

The warming drawer makes a ‘clicking’ sound when the drawer is open

This is normal

The heating fan is on a thermostat. This will switch off and on to maintain the temperature at the correct setting. The ‘click’ is the sound of the fan turning on or off.