Troubleshooting
| Problem | Possible Cause | What to Do | ||
|---|---|---|---|---|
| Unclean dishes | Wash program unsuitable for the load. | See your ‘Quick start guide’ for a suitable wash program, or the soils were too heavily baked on and dishes may need soaking | ||
| Spray arm unable to rotate. | Ensure no items are obstructing the spray arm path. Make sure the spray arm is mounted correctly and free to rotate. | |||
| Drawer overloaded/ incorrectly loaded. | Refer to the section on loading. | |||
| Filter plate/drain filter is incorrectly inserted. | See section ‘User maintenance instructions’. | |||
| Detergent put in the wrong compartment of the dispenser | Detergent must be placed in the large compartment. See section ‘Adding detergent’ for information. | |||
| Excess food not removed from dinnerware prior to loading | Scrape all food scraps off dinnerware prior to loading. | |||
| Unsuitable detergent. | Use detergents suitable for automatic dishwashers. See section ‘Adding detergent’ for examples of suitable and unsuitable detergent types. | |||
| Not enough detergent. | See section ‘Wash programs and detergent quantities’ or follow the detergent manufacturer’s instructions. | |||
| Spray arm holes are blocked. | Clean the spray arm. | |||
| Filter plate/drain filter is blocked | Clean the filter plate and drain filter. | |||
| Hard water |
Increase the rinse aid setting and the amount of detergent. See section ‘Water hardness and dishwashing’. Models with built-in water softener (‘H’ models only): Increase the water softener setting. See section ‘Water softener’. Models without built-in water softener: If living in an area with very hard water, consult a plumber on installing a household water softener. |
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| Foaming | Wrong type of detergent used | ONLY use dishwasher detergent. See ‘Adding detergent’. | ||
| Incorrect amount of detergent. | See section ‘Wash programs and detergent quantities’ or follow the detergent manufacturer’s instructions | |||
| Too much egg left on plates. | Rinse off excess egg prior to loading. Increase the amount of detergent. | |||
| Rinse aid setting too high. | Decrease the rinse aid setting. | |||
| Rinse aid dispenser plug not closed properly | Ensure that the rinse aid dispenser plug is fully closed, with its hand grip pointing vertically. See section ‘Using rinse aid’. | |||
| Water leaking | Drain hose disconnected from waste pipe. | Reconnect the drain hose to the waste pipe. | ||
| Water inlet hose not properly connected. | Ensure the inlet hose is connected securely | |||
| Other leaks. | Turn water and power supplies to the dishwasher off. Call Customer Care or your Authorised Service Centre. See your ‘Service and warranty’ booklet for contact details. | |||
| Rinse aid dispenser plug not closed properly | Ensure that the rinse aid dispenser plug is fully closed, with its hand grip pointing vertically. See section ‘Using rinse aid’. | |||
| Dishwasher does not recognize when I knock on the door to pause or unlock it (DD*I models only) | Not knocking hard enough. | Ensure you are knocking firmly on the door, rather than using a light tap. | ||
| Door knock sensor is incorrectly installed or calibrated. | Contact Customer Care. | |||
| Dishwasher is registering taps and bumps as knocks and pausing inadvertently (DD*I models only) | Door knock sensor is incorrectly installed or calibrated. | Contact Customer Care. | ||
| Drawer will not open (no beeping, no wash in progress) | Childlock feature is on. | Turn the Childlock off. See your Quickstart guide for instructions. | ||
| Closed drawer auto lock is on. | Press any button and open drawer within 30 seconds. DD*I models only: Knock once on the door and open drawer within 30 seconds | |||
| Power failure during wash program | Power outage in your home or area. | Wait until power resumes, program will restart in same part of wash program. | ||
| Continuous beeping with A/ F code in display (DD*C & DD*A models only) OR flashing wash modifier indicators (DD*I & DD*D models only) | A fault has occurred | Refer to section ‘If there is a fault’. | ||
| Intermittent beeping | Dishwasher is in pause mode. | DD*C, DD*A and DD*D models: Close the dishwasher and press the  button to resume the program. DD*I & DD*D models: Press on the control panel then close the drawer to resume the program. |
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| Dishwasher will not start | Power supply is not connected. | Connect the power supply. | ||
| The drawer is not closed properly | Ensure the drawer is firmly closed. | |||
| Keylock or Childlock feature is on. | Turn the Keylock or Childlock off. See your Quickstart guide for instructions. | |||
| / button not pressed. |
Press the / button. |
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| Dishdrawer is in “Showroom mode”. | Contact Customer Care. | |||
| Fan noise coming from the dishwasher after a wash program has finished | This is normal. The drying fan continues to run for a set period of time after a program has finished to assist with drying. | No action required. The fan will automatically stop after the set time is over, or when the drawer is opened. In some cases, the fan may resume when the drawer is closed again. | ||
| Fan noise starts up when I close the drawer, even though I didn’t start a new wash | This is normal. In some cases, the drying fan will run whenever the drawer is closed for a set period of time after a program has finished. | No action required. The fan will automatically stop after the set time is over | ||
| No powdered detergent dispensed | Detergent dispenser was wet when loaded. | Clean the dispenser and ensure it is dry before adding detergent. | ||
| The wash program seems to have finished (the dishwasher is idle), but the end of wash beeps haven’t sounded and the drawer cannot be opened | The wash program is still in progress. It is in a ‘quiet’ phase that is needed for ensuring the best wash results. | No action required. The program will transition into a more audible phase after the ‘quiet’ phase is over. | ||
| Water pooling on inner rim of drawer after a wash | This is normal condensation. | Wipe dry. | ||
| Water under the drain filter | This is normal and needs no action. | |||
| Excess water in the drawer | Drain hose(s) bent or kinked. | Straighten the drain hose(s). | ||
| Blocked filters. | Clean the filter plate/drain filter. Refer to ’User maintenance instructions’. | |||
| Water marks on the dishes | Rinse aid depleted. | Refill the rinse aid dispenser. | ||
| Rinse aid setting too low or off. | Increase/turn on the rinse aid setting. | |||
| Dishwasher overloaded/ incorrectly loaded. | Refer to the section on loading. | |||
| Drawer interior is stained | Some foods, like tomato based products, may stain the inside of the drawer | Pre-rinse dishes before placing in the drawer. Alternatively, using the Rinse program after adding the dishes may minimise staining. | ||
| Dishes did not dry | Incorrect loading. | Ensure the dishes are not nesting together. | ||
| Dishes were left in the drawer for several hours after a wash. | We recommend unloading the dishes within a few hours after a wash program has finished, as the small amount of vapour left after the wash may - with time - resettle on dishes as condensation. Using rinse aid or increasing its setting may also help with drying. | |||
| Rinse aid depleted. | Refill the rinse aid dispenser. | |||
| Rinse aid setting too low. | Increase the rinse aid setting. | |||
| Normal Eco/Eco program used. | Choose a different wash program. | |||
| Items that require a longer drying time, e.g. plastic utensils and containers | Some models only: Set the wash program with Extra dry. (only available on some wash programs). | |||
| Program is taking much longer than usual | Wrong type of detergent used. Auto recovery program has been triggered to stop the dishwasher overflowing and to disperse excess foam. |
No action required. Allow the program to finish.
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| Excessive motor noise | No water in the motor area. | This usually occurs on the first use or when the dishwasher has not been used for long periods of time. Pour 3 cups of water into the drawer before running a wash program. |
