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Fisher & Paykel Product Help

Caring for your washer

When you have finished using your washer

  • Turn off the taps to prevent the chance of flooding should a hose burst.
  • Turn off the power at the wall.

Cold water washing 

If you always wash with cold water, we recommend that a ‘Warm’ or ‘Hot’ wash be used at regular intervals, eg every 5th wash should be at least a warm one.

Cleaning your washer


Ensure the power is turned off at the wall before cleaning your washer.

  • Clean the surfaces of your washer with a soft damp cloth only and wipe dry. Do not use scouring or spray cleaners as they can damage the paint, plastic and panel surfaces.
  • Clean the fabric softener dispenser after each cycle using warm soapy water.
  • To remove the agitator for cleaning, unscrew the nut down the centre of the agitator by turning anti-clockwise.
  • You can remove the lid for cleaning. Open the lid fully, hold one side with one hand and gently tap the other side with an upward motion. To replace the lid, hold the lid vertically and align both hinges before pushing down firmly. 

Removing the lid

Important-Icon.png The agitator must be fully pushed onto the shaft when refitting. Tighten the nut firmly by hand. Ensure the agitator is not loose.

Cleaning the inside of your washer

If you use fabric softener or do regular cold water washing, it is important that you occasionally clean the inside of your washer.

We recommend that you do not wash clothes during these procedures.

  1. Fill your washer with hot water. Press ‘Power’ Screen Shot 2017-06-28 at 11.17.58 AM.png, select the ‘Regular’ cycle, ‘High’ water level, ‘Hot’ water temperature and ‘Medium’ spin speed.
  2. Add about 2 scoops of a concentrated powdered detergent down the centre of the agitator.
  3. Press Screen Shot 2017-06-28 at 11.18.14 AM.png.
  4. Let the washer complete the cycle.
  5. Select and run a ‘Regular’ cycle on ‘High’ water level to remove any remaining detergent and scrud.

Products that might damage your washer

  • Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control panel, and components of your washer.
  • Be careful when washing garments stained with solvents as they are flammable. DO NOT put them in your dryer.
  • Use of dyes in your washer may cause staining of the plastic components. The dye will not damage the washer but we suggest you thoroughly clean your washer afterwards. We do not recommend the use of dye strippers in your washer.

Washer sounds and beeps

  • Your washer may make sounds that you will not have heard from other clothes washers. During drain you will hear the pump in your washer turn off and on quickly about every 10 seconds. This is part of your washer’s automatic link removal system.
  • While draining, your washer may give several low thuds. Your washer is checking that the water has drained before spinning.
  • Your washer will beep if you have used ‘Spin Hold’ or ‘Soak’ and at the end of the cycle.
  • If your washer is beeping continuously or giving a musical series of beeps, refer to the ‘Before you call for service’ section.

Automatic lint system

Your washer has a self-cleaning lint system. The washer automatically separates the lint from the wash water, traps the lint between the inner and outer bowls and flushes it out at the end of the wash.

Saving water, energy and the environment

Water efficient washing machines will save you money, but it is also worth thinking about energy use, recycling water and the environment. Some options to consider are:

  • Turn the washer off at the wall when not in use.
  • Turn off the taps when not in use.
  • Wash full loads rather than several smaller loads.
  • Use the ‘Auto’ water level option/function (where available).
  • Use the ‘Eco’ option/functions (where available).
  • Follow instructions on the detergent packet — do not overdose.
  • Use concentrated detergent — it costs less per wash.
  • Consider re-using the washing machines grey water on the garden or for flushing your toilet — more information can be found on government websites promoting energy and water saving.
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