Before you call for service

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Please read the following pages before you call for service.

Your washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every five seconds it is telling you that is has a problem which you can solve using the checklist below.

Your washer sounds a musical series of beeps every 5 seconds and… possible solutions.

Problem	Displayed As	What to do
The washer is not getting any hot water.	'Hot' water temperature light flashing.	Hot water supply is not hot enough to maintain the wash temperature you have selected. Select a lower wash temperature Inlet hose filters may be blocked and should be cleaned or replaced. There may be a kink in the hose, undo the hose to remove the kink, and reattach. Damaged hoses should be replaced. Ensure the hot tap has been turned on. Check the inlet hoses are connected to the correct taps.
The washer is not getting any cold water.	'Cold' water temperature light flashing.	Ensure cold tap has been turned on. Inlet hose filters may be blocked and should be cleaned or replaced. There may be a kink in the hose, undo the hose to remove the kink, and reattach. Damaged hoses should be replaced. Check the inlet hoses are connected to the correct taps. Cold water temperature exceeds recommended limits (refer to ‘Installation instructions’). The flow rate of the supply water is too slow. Refer to a registered plumber for advice.
The washer is not getting any water.	'Hot' and 'Cold' temperature light flashing.	Ensure the taps have been turned on. Inlet hose filters may be blocked and should be cleaned or replaced. There may be a kink in the hose, undo the hose to remove the kink, and reattach. Damaged hoses should be replaced. The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the washer (refer to ‘Installation instructions’). The flow rate of the supply water is too slow. Refer to a registered plumber for advice.
The washer is overloaded.	‘High’ water level light flashing.	The washer is overloaded and cannot agitate. Ensure the washer is stationary. Remove items until the remaining ones can move freely. Select a higher water level.
The washer has suds build-up.	First ‘Rinse’ progress or ‘Spin’ progress light flashing.	The washer has a suds build-up (too much detergent may have been used for the amount of soil in the load). Wait for suds to dissolve (about 20 min.) Rinse clothes using a deep rinse.
The lid can't lock or the lid is open.	‘Lid Locked’ light flashing.	Make sure the lid is closed. Press (refer to 'Washer safety features'). If the symptom persists call you Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
The washer is out of balance.	First ‘Rinse’ or ‘Spin’ progress light flashing.	Wash load is out of balance. Ensure the washer is stationary. Manually redistribute the load. Check the washer is level (refer to ‘Installation Instructions’).

Some lights are on but the pattern of lights is unfamiliar.

Turn your washer off at the wall.
Wait for 60 seconds and turn it back on.
Check the washer is level (refer to ‘Installation Instructions’).
Remove load and retry.
Put through a ‘Deep Rinse’ and ‘Spin’.
If the fault reoccurs, repeat Step 1. If the washer still will not work you will be required to call a Fisher & Paykel supported and trained service technician to arrange service (refer to 'Customer Care').