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Fisher & Paykel Product Help


The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service technician.

Solving operating problems


Possible Causes

What to do

Washer not turning on.

  • Power not switched on at the wall.
  • Household power supply not working.
  • Keylock may be activated.
  • Switch the power off at the wall and wait 60 seconds before turning power on again.
  • Try plugging in another electrical applicance.
  • Try holding down the 'POWER'  button for 2 seconds. Refer to 'FabricSmart™ washer controls'.

Washer not filling with water when touched.

  • Inlet taps not turned on.
  • Blocked inlet hose filters.
  • 'Delay Start' is set.
  • Check that both the hot and cold taps are turned on. 
  • Clear blockages from inlet hose filters.
  • Refer to 'Wash options' for information about the 'Delay Start' function. 

Washer is filling continuously.

  • Drain hose is not installed correctly.
  • Washer could be siphoning. 
  • Ensure drain hose is located in standpipe or tub. 
  • Ensure standpipe is at least 850 mm high but no more than 1200 mm high.
  • To prevent siphoning ensure the drain hose does not extend more than 20 mm from the end of the hose guide. Refer to 'Installation instructions'. 

Washer is not spinning properly.

  • The load could be out of balance. 
  • Pause washer and manually redistribute the load. 
  • Check the washer is level and does not rock in any direction. Refer to 'Installation instructions'.
  • Check the washer does not have suds build up.

Spin speed sounds slower than normal.

  • Clothes are unevenly distributed in the bowl. 
  • The outer wash bowl may still be hot from being filled with hot water. 
  • Washer has compensated by lowering the spin speed.
  • The washer has slowed the spin speed as a protective measure. 

Washer is continually going out of balance.

  • Washer may not be level.
  • Too much water for the load
  • Check the washer is level and does not rock in any direction. Refer to 'Installation instructions'.
  • Ensure an appropriate water level is selected for the load size (or select ‘Auto’ water level).
  • Refer to 'Changing pre-set options' to change the out of balance recovery mode.

Too much or too little water when filling on auto water level.

  • The washer needs to determine the correct water level for the load.
  • Some loads do not suit ‘Auto’ water level, eg pillows.
  • Refer to the ‘Wash options’ section for more information.
  • Manually select the most appropriate water level for the load.

Washer is making noises.

  • Banging.
  • Other noises.

Small puddle coming from under the washer.

  • The water level is too high for the amount of clothes and has caused excessive splashing.
  • Large bulky garments (eg pillows, duvet) can cause splashing. 
  • Select a lower water level. Refer to 'Wash options' for more information. 
  • Wash on the 'Bulky' cycle. Refer to 'Wash options'. 


Solving wash problems


Possible Causes

What to do


  • Overloading of the washer.
  • Inappropriate cycle selection.
  • Spin speed too high.
  • Wash temperature too high for items.
  • Try reducing load size.
  • Choose ‘Easy Iron’ or ‘Delicate’ cycle as these cycle have been designed to minimise creasing.
  • Try selecting a lower spin speed.
  • Do not leave wet clothes to sit in the washer or laundry basket.
  • Try selecting a lower wash temperature.
  • Sort your load so that items of similar weight are washed together.

Poor soil removal.

  • Wash cycle selected not suited to soil level in load.
  • Warm wash water is too cold.
  • Not enough detergent for load size or amount of soil.
  • White clothes are better washed separately.
  • Cold water wash is too cold.
  • Select the wash temperature according to soil type.
  • Overloading the washer.
  • Loads made up of articles of varying sizes will wash better.
  • Hard water requires more detergent than soft water.
  • Are you using the most appropriate wash cycle for the amount of dirt?
  • Refer to 'Changing pre-set options'.
  • Refer to the detergent package for the manufacturer’s recommended dosage.
  • Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water.
  • Refer to 'Changing pre-set options'.
  • Blood and mud are better washed in cold water, while oily soils are better washed in warmer water.
  • Try reducing your load size.
  • A full load of sheets may not wash as well.
  • If you have hard water, try adding more detergent.
  • Try selecting ‘Heavy’ option using the soil level button.


  • Washing with too much water (underloading) can cause the clothes to tangle around one another.
  • Items wrapped around the agitator when loading.
  • Select an appropriate water level for the load size, or select ‘Auto’ water level. Refer to 'Wash options' for more information.
  • Place items, especially sheets, in the bowl as loose parcels.


  • Some items in load more likely to release or pick up lint.
  • Overloading the washer.
  • Not enough detergent to hold the lint in suspension.
  • Overdrying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint.
  • Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics).
  • Try reducing your load size.
  • Try using more detergent.
  • Try not to over dry items when using your dryer.

Detergent residue.

  • Over loading the washer.
  • Did you use the recommended amount of detergent?
  • Some detergents need to be pre dissolved before being added to the washer.
  • Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly.
  • Try reducing your load size.
  • Try using less detergent.
  • Check the detergent instructions.
  • Try pre-dissolving the detergent before adding it to the washer.

Black or grey marks on clothes.

  • A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes.
  • Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes.

Dye transfer. 

  • Washing dark coloured and light coloured items together.
  • Keep wet or damp dark coloured and light coloured items separate.
  • Remember to separate whites and colours.
  • Wash and dry non-colourfast clothes separately.
  • Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes.
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