Troubleshooting
The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel Authorised Repairer.
Solving operating problems
Problem | Possible Causes | What to do |
---|---|---|
Washer not turning on. |
Power not switched on at the wall. |
Switch the power off at the wall and wait 60 seconds before turning power on again. |
Household power supply not working. |
Try plugging in another electrical appliance. |
|
Keylock may be activated. |
Try holding down the button |
|
Washer not filling with water when |
Inlet taps not turned on. |
Check that both the hot and cold taps are turned on. |
Blocked inlet hose filters. |
Clear blockages from inlet hose filters. |
|
‘Delay Start’ is set. |
Refer to 'Wash options' for information about the ‘Delay Start’ function. |
|
Washer is filling continuously. |
Drain hose is not installed correctly. |
Ensure drain hose is located in standpipe or tub. |
Ensure standpipe is at least 850 mm high but no more than 2400 mm high. |
||
Machine could be siphoning. |
To prevent siphoning ensure the drain hose does not extend more than 20 mm from the end of the hose guide. Refer to ‘Installation instructions’. |
|
Washer is not spinning properly. |
The load could be out of balance. |
Pause machine and manually redistribute the load. |
Check the machine is level and does not rock in any direction. Refer to 'Installation instructions'. |
||
Check the machine does not have suds build up. |
||
Spin speed sounds slower than normal. |
Clothes are unevenly distributed in the bowl. |
Washer has compensated by lowering the spin speed. |
The outer wash bowl may still be hot from being filled with hot water. |
The washer has slowed the spin speed as a protective measure. |
|
Machine is continually going out of balance. |
Machine may not be level. |
Check the machine is level and does not rock in any direction. Refer to 'Installation instructions'. |
Too much water for the load |
Ensure an appropriate water level is selected for the load size (or select ‘Auto’ water level). |
|
Refer to 'Changing pre-set options' to change the out of balance recovery mode. |
||
Too much or too little water when filling on auto water level. |
The machine needs to determine the correct water level for the load. |
Refer to the ‘Wash options’ section for more information. |
Some loads do not suit ‘Auto’ water level, eg pillows. |
Manually select the most appropriate water level for the load. |
|
Machine is making noises. |
Banging. |
Load is out of balance. Press |
Other noises. |
Refer to the ‘Caring for your washer’ section. |
|
Small puddle coming from under the machine. |
The water level is too high for the amount of clothes and has caused excessive splashing. |
Select a lower water level. Refer to 'Wash options' for more information. |
Large bulky garments |
Wash on the ‘Bulky’ cycle. Refer to 'Wash options'. |
Solving wash problems
Problem | Possible Causes | What to do |
---|---|---|
Creasing. |
Creasing. |
Try reducing load size. |
Inappropriate cycle selection. |
Choose ‘Easy Iron’ or ‘Delicate’ cycle as these cycle have been designed to minimise creasing. |
|
Spin speed too high. |
Try selecting a lower spin speed. |
|
Do not leave wet clothes to sit in the washer or laundry basket. |
||
Wash temperature too high for items. |
Try selecting a lower wash temperature. |
|
Sort your load so that items of similar weight are washed together. |
||
Poor soil removal. |
Wash cycle selected not suited to soil level in load. |
Are you using the most appropriate wash cycle for the amount of dirt? |
Warm wash water is too cold. |
Refer to 'Changing pre-set options'. |
|
Not enough detergent for load size or amount of soil. |
Refer to the detergent package for the manufacturers recommended dosage. |
|
White clothes are better washed separately. |
Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water. |
|
Cold water wash is too cold. |
Refer to 'Changing pre-set options'. |
|
Select the wash temperature according to soil type. |
Blood and mud are better washed in cold water, while oily soils are better washed in warmer water. |
|
Overloading the washer. |
Try reducing your load size. |
|
Loads made up of articles of varying sizes will wash better. |
A full load of sheets may not wash as well. |
|
Hard water requires more detergent than soft water. |
If you have hard water, try adding more detergent. |
|
Try selecting ‘Heavy’ option using the soil level button. |
||
Tangling. |
Washing with too much water (underloading) can cause the clothes to tangle around one another. |
Select an appropriate water level for the load size, or select ‘Auto’ water level. Refer to 'Wash options' for more information. |
Items wrapped around the agitator when loading. |
Place items, especially sheets, in the bowl as loose parcels. |
|
Linting. |
Some items in load more likely to release or pick up lint. |
Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics). |
Overloading the washer. |
Try reducing your load size. |
|
Not enough detergent to hold the lint in suspension. |
Try using more detergent. |
|
Overdrying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint. |
Try not to over dry items when using your dryer. |
|
Detergent residue. |
Over loading the washer. |
Try reducing your load size. |
Did you use the recommended amount of detergent? |
Try using less detergent. |
|
Some detergents need to be pre dissolved before being added to the washer. |
Check the detergent instructions. |
|
Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly. |
Try pre-dissolving the detergent before adding it to the machine. |
|
Black or grey marks on clothes. |
A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes. |
Refer to 'Fabric softener'. |
Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes. |
Make sure you are using enough detergent for the amount of dirt in your wash load. Refer to 'Detergent'. |
|
Empty machine and put through a ‘Bowl Clean’ cycle. Refer to 'Caring for your washer'. |
||
Dye transfer. |
Washing dark coloured and light coloured items together. |
Remember to separate whites and colours. |
Keep wet or damp dark coloured and light coloured items separate. |
Wash and dry non-colourfast clothes separately. |
|
Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes. |