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Fisher & Paykel Product Help

Troubleshooting

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care or online at www.fisherpaykel.com (this service is available to selected markets only).

All models

Problem

Possible Causes

What to do

Appliance does not operate.

No electricity at power outlet.

Check that the plug is correctly connected and power switched on.

Check another appliance at the same outlet.

Check house fuse.

Light not working.

Light not functioning.

The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel trained and supported service technician.

Refrigerator not working.

Check refrigerator is turned on at wall.

Motor operates for long periods.

Hot weather.

Check refrigerator is turned on at wall.

Frequent door openings.

Minimise door openings to allow temperature to stabilise.

Large amount of food recently added.

Temperature control set too low.

See 'Operating instructions – Ice & Water control panel' and 'Operating instructions – Non Ice & Water control panel'.

Doors not sealing properly.

Check that cabinet is level and gasket seals are clean.

Storage compartments too warm.

Temperature setting not correct.

See 'Operating instructions – Ice & Water control panel' and 'Operating instructions – Non Ice & Water control panel'.

Frequent door openings.

Check that cabinet is level and gasket seals are clean.

Large amount of food recently added.

Food freezing in the fridge compartment.

Temperature setting not correct.

See 'Operating instructions – Ice & Water control panel' and 'Operating instructions – Non Ice & Water control panel'.

Food placed directly in front of air outlets.

Move chill sensitive foods away from the centre back of the shelves.

Unfamiliar noises.

Cabinet not stable or level.

See 'Operating instructions – Ice & Water control panel' and 'Operating instructions – Non Ice & Water control panel'.

Freezer is defrosting.

Water in the vegetable bins.

Condensation is formed by the water produced by fruit and vegetables.

A small amount of condensation is beneficial for fruit and vegetable storage.

Wipe out water with a cloth.

Exterior of cabinet is warm.

This is normal.

-

Condensation on outside of refrigerator/ freezer.

Not unusual during periods of high humidity.

Wipe dry.

Condensation inside fridge compartment.

Frequent or long door openings.

Minimise door openings.

Door gasket leaking.

Check that gasket is sitting flat and sealing tightly.

Not unusual during periods of high humidity.

Wipe dry.

Door handles out of alignment.

With time and usage, movement may occur.

See ‘Installation instructions’.

Tray/bin does not slide in and out evenly.

Packaging trapped.

Check to ensure no food or packaging is trapped behind the tray/bin.

Taste of odour in ice cubes.

Transfer of odour/taste from strong smelling foods.

Wrap or cover strong smelling foods.

Excessive gasket noise.

May be due to a build up of dirt and/or grime.

Clean gasket.

Door not closing.

An obstruction is blocking door closing.

Move obstruction.

Ice & Water models only

Problem

Possible Causes

What to do

Automatic ice maker does not work.

Ice maker has not been turned on.

Switch on ice maker (refer to 'Operating instructions – Ice & Water control panel').

Water supply turned off or not connected.

Connect water supply.

Freezer compartment not working.

Contact Customer Care.

Water pressure too low.

Check water pressure.

Water line kinked/squashed.

Check water line for kinks/squashing.

Filter clogged.

Water filter may need replacing.

Ice cubes stick in ice bin.

Remove ice bin, loosen cubes and remove clumped ice. Refit ice box.

Ice cubes have odour/taste.

Unsealed packages may be transmitting odour/taste.

Old cubes need to be discarded.

Ensure food packaging is sealed.

Interior of freezer needs cleaning.

Ice storage bin needs to be emptied and washed.

Clean refrigerator (refer to 'Cleaning Care – Interior').

Poor taste from incoming water.

Filter may need changing.

A new filter may need to be installed.

Slow ice cube freezing.

Door may have been left ajar.

Close door.

Freezer compartment too warm.

Turn temperature to a colder setting (refer to 'Operating instructions – Ice & Water control panel' and 'Operating instructions – Non Ice & Water control panel').

Wet ice/ ice clumping.

Low water pressure.

Check water pressure.

Filter blocked.

Replace filter (refer to 'Using your water dispenser / Ice maker – Ice & Water').

Long freezer door openings.

Gently tap ice to unstick or, if large clumps occur, empty ice bin and make new ice.

High ambient temperature.

Ice bin left out of freezer compartment for a length of time.

Ice will stick together over time.

Water has poor taste/odour.

Refrigerator not used for an extended period.

Dispense 3 L of water so fresh water supply is replenished.

Do not dispense continuously for longer than 1 min. Stop intermittently during dispensing. 

Water dispenser does not work.

Water supply turned off or not connected.

Turn water on.

Press dispenser for 1 minute to remove trapped air from water line and to fill the water system.

Supply line may be blocked.

Check supply for kinks or leaks.

On first installation there may be air in water system.

Dispense 3 L of water so fresh water supply is replenished.

Do not dispense continuously for longer than 1 min. Stop intermittently during dispensing. 

Filter may be blocked and need replacing.

Replace filter (see 'Customer Care' contact details).

Water frozen in tank.

Increase temperature to a warmer setting in fresh food compartment and freezer.

Water in first glass is warm.

Water dispenser not used for extended period.

Discard first glass of water dispensed.

Tank capacity used recently.

Allow water time to cool.

Drips overflow drip-shelf.

Air trapped in tank.

Flush 3 L water through dispenser, stopping intermittently.

New filter installed.

Flush 19 L water through filter and then 3 L through dispenser.

Water flow rate has slowed down.

Filter cartridge is restricted.

Replace filter as soon as possible (see 'Using your water dispenser / Ice maker – Ice & Water').

Ice buildup inside freezer compartment.

Freezer door not closing tightly.

Arrange items in freezer so door can close tightly.

Check and clean door gasket seal.

Ice maker sounds.

Normal ice maker operation.

Refer to refrigerator sounds (refer to 'Special features').

Small or large ice cubes.

Insufficient or excessive water pressure.

Check water pressure.

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