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Fisher & Paykel Product Help


If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or online at (this service is available to selected markets only).

Fault codes

In the unlikely event of a fault, a fault code will be displayed on the control panel. Please take note of the fault code and contact our Customer Care Centre.




Appliance does not operate.

No electricity at power outlet.

Check that the plug is correctly connected and power switched on.

Check another appliance at the same outlet.

Check house fuse.

Motor operates for long periods.

Hot weather.

Minimize lid openings to allow temperature to stabilize.

Frequent lid openings.

Large amount of food recently added.

Temperature control set too low.

Refer to the ‘Temperature Control’ section.

Not sealing properly.

Check that cabinet is level and gasket seals are clean.

Storage compartments too warm.

Temperature setting not correct.

Refer to the ‘Temperature Control’ section.

Frequent openings.

Minimize openings to allow temperature to stabilise.

Large amount of food recently added.

Unfamiliar noises.

Cabinet not stable or level.

Refer to the ‘Installation Instructions’ section.

Exterior of cabinet is warm.

This is normal.


Condensation on outside of appliance.

Not unusual during periods of high humidity.

Wipe dry.

Appliance operating inefficiently.

Accumulation of dust on or behind the compartment cover.

Refer to the ‘Chest freezer cleaning and care instructions’ section.

If problem persists please contact Customer Care.

Ice buildup inside freezer compartment.

Freezer lid not closing tightly.

Rearrange items in freezer so lid can close tightly.

Check and clean lid gasket seal.

Defrost freezer if ice build up is more than 6mm deep.

Light not working.

Bulb blown.

If your bulb should need replacing contact the Customer Care Centre or your Fisher & Paykel trained and supported service technician.

Freezer not working.

Check that the appliance is turned on at the wall.

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