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Fisher & Paykel Product Help


Details various problems, causes, and solutions for certain issues that might come up with your cooktop.


Possible Causes

What to do

The cooktop cannot be turned on.

No power.

Make sure the cooktop is connected to the power supply and that it is switched on at the wall. Check whether there is a power outage in your home or area. If you’ve checked everything and the problem persists, call your Authorised Service Centre or Customer Care.

The touch controls are unresponsive.

The controls are locked.

Unlock the controls. See section ‘Using your induction cooktop’ for instructions.

The touch controls are difficult to operate.

There may be a slight film of water over the controls or you may be using the tip of your finger when touching the controls.

Make sure the touch control area is dry and use the ball of your finger when touching the controls.

The glass is being scratched.

Rough-edged cookware.

Use cookware with flat and smooth bases. See ‘Choosing the right cookware’.

Unsuitable, abrasive scourer or cleaning products being used.

See ‘Care and cleaning’.

The display flashes Screen Shot 2017-06-21 at 2.29.53 PM.png and there is a continuous beep.

Liquid has spilled onto the touch control area.

Switch the power to the cooktop off at the wall and see ‘Care and cleaning’ for instructions

There are objects (eg utensils) on the touch control area.

Remove the objects from the touch control area.

Several touch controls are registering continuous contact (eg due to someone resting their hand or arm on the touch control area).

Remove the cause of continuous contact.

Pans do not become hot. The heat setting display comes on, but the Screen Shot 2017-06-20 at 1.59.33 PM.png does not flash when I remove a pan. Screen Shot 2017-06-20 at 1.59.26 PM.png shows in the timer display when I turn on the cooktop.

The cooktop is in ‘Display mode’

Contact Customer Care or your Authorised Service Centre.

Some pans make crackling or clicking noises.

This may be caused by the construction of your cookware (layers of different metals vibrating differently).

This is normal for induction cookware and does not indicate a fault.

The cooktop makes a low humming noise when used on a high heat setting (especially PowerBoost).

This is caused by the technology of induction cooking.

This is normal, but the noise should quieten down or disappear completely when you decrease the heat setting.

Fan noise coming from the cooktop.

A cooling fan built into your cooktop has come on to prevent the electronics from overheating. It may continue to run even after you’ve turned the cooktop off.

This is normal and needs no action. Do not switch the power to the cooktop off at the wall while the fan is running.

Pans do not become hot and Screen Shot 2017-06-20 at 1.59.33 PM.png appears in the display.

The cooktop cannot detect the pan because it is not suitable for induction cooking.

The cooktop cannot detect the pan because it is too small for the cooking zone or not properly centred on it.

Use cookware suitable for induction cooking. See section ‘Choosing the right cookware’.

Centre the pan and make sure that its base matches the size of the cooking zone.

I have locked the control panel while two cooking zones are bridged and the cooktop has not turned off.

This is normal. The cooking zones will remain inactive, but the indicator lights will remain on.

Unlock the controls, deactivate the bridging zones (by touching the two setting selectors simultaneously) and then lock the cooktop again.

Screen Shot 2017-06-20 at 1.42.26 PM.png flashes in the display when you are trying to set PowerBoost.

PowerBoost is temporarily unavailable because the cooktop needs to protect itself from overheating.

Allow the cooktop to cool down.

The cooktop or a cooking zone has turned itself off unexpectedly, a tone sounds and an error code is displayed (typically Er following by two digits).

Technical fault.

Please note down the error letters and numbers, switch the power to the cooktop off at the wall, and contact your Authorised Service Centre or Customer Care with the error code information.

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