Troubleshooting
Problem | Possible Cause | What to do |
---|---|---|
Cooking zones cannot be turned on. |
No power. |
Make sure the cooktop is connected to the power supply and that it is switched on at the wall. Check whether there is a power outage in your home or area. If you’ve checked everything and the problem persists, call your Authorised Repairer or Customer Care. |
Cooking zones seem to turn themselves off and on during use. |
They cycle off and on to maintain the selected setting or prevent the glass from overheating. |
This is normal and needs no action. |
There is a metal sheen on |
Cookware with copper or aluminium base. |
See ‘Care and cleaning’. |
The glass is being scratched. |
Rough-edged cookware. |
Use cookware with flat and smooth bases. See ‘Cooking guidelines’. |
Unsuitable, abrasive scourer being used. | See ‘Care and cleaning’. | |
Cooking zones cannot be turned off. |
Technical fault. |
Switch the power to the cooktop off at the wall and call your Authorised Repairer or Customer Care. |