Skip to main content
Fisher & Paykel Product Help

Troubleshooting

If there is a problem, check the chart below to see if you can fix it. If the problem cannot be fixed or persists, call your Authorised Repairer or Customer Care.

Problem

Possible causes

What to do

Waste disposer is not starting No electricity at the power outlet. Check that the plug is correctly connected and power is turned on.
Check another appliance at the same outlet.
Check house fuse.
Air switch tubing not connected Check that the air switch, or wall switch, is correctly connected. Refer to the 'Installation Instructions'.
Foreign object may be lodged between the turntable and grinding ring. Turn power supply and water tap off. Rotate the turntable, using a plastic, wooden or non-magnetic implement to dislodge the foreign object.
Grinding chamber may be overloaded with food waste or foreign matter. Turn the power and water tap off and, using a plastic, wooden or non-magnetic implement, remove the food waste or foreign matter. Refer to the 'Operating instructions' section.
Safety overload button may have tripped. The reset overload button is a red button located externally, opposite the power cord outlet, near the bottom of the waste disposer.
Abnormal noise when operating A spoon, bottle cap or other foreign object may have fallen into the waste disposer Turn power supply and water tap off. Wait until grinding blades and turntable has stopped turning. Use a plastic, wooden or non-magnetic implement to remove the foreign object.
Waste disposer is jammed Foreign object may be lodged between the turntable and grinding ring. Turn power supply and water tap off. Rotate the turntable, using a plastic, wooden or non-magnetic implement to dislodge the foreign object.
Unit is leaking at the top connections Improper seating of the sink flange. Check that the sink flange is centred and sealed tightly into the sink drain by the mounting assembly from underneath. Refer to step 2 of the 'Installation Instructions'.
Improperly installed rubber gasket. Check that the rubber gasket is sitting flat under the lip of the sink flange. Refer to step 2 of the 'Installation Instructions'.
Mount ring not tightened properly Discharge outlet elbow may not be tightened. Check the discharge elbow is tight. Refer to step 13 of the 'Installation Instructions'.
Unit is leaking at the discharge outlet. Discharge outlet elbow may not be tightened. Check the discharge elbow is tight. Refer to step 13 of the 'Installation Instructions'.
Water is slow to drain from the sink Rubber splash guard fingers trapping air inside the chamber. When the rubber splash guard is new, air can become trapped within the chamber preventing water from draining quickly. Pushing food through the rubber splash guard will release the air and the water will drain. Over time, the splash guard fingers will soften and flex, holding back less air and aiding drainage.
  • Was this article helpful?