Troubleshooting
Problem | Possible Causes | What to do |
---|---|---|
Dishwasher will not start. |
No power. |
Ensure the dishwasher is plugged in and the power supply is turned on at the wall. |
The door is not properly closed. |
Close the door. |
|
Start/Pause button |
Press the Start/Pause button |
|
Water tap not turned on. |
Ensure water is connected and turned on. |
|
Blocked strainer in water inlet hose. |
Check the strainer and clean if necessary—it is located where the water inlet hose screws into the tap. |
|
Keylock is activated. |
Cancel Keylock by pressing and holding |
|
Lower spray arm rotates with difficulty. |
Spray arm holes are blocked by small items or food particles. |
Clean the spray arm. See ‘Care and cleaning’ for instructions. |
Cover of detergent dispenser cannot be closed. |
Detergent compartment has been overfilled. |
Remove detergent until the cover can be closed. |
Detergent dispenser is clogged with remnants of detergent. |
Wipe dispenser out with a damp cloth. Dry the dispenser before adding detergent. |
|
Remnants of detergent stuck inside dispenser. |
Compartment was damp when filled with detergent. |
Wipe dispenser out with a damp cloth. Dry the dispenser before adding detergent. |
Buttons beep and do not respond. |
Keylock is activated. |
Cancel Keylock by pressing and holding ![]() ![]() ![]() ![]() |
Water remains inside dishwasher after wash has ended. |
Drain hose is crimped, bent, or blocked. |
Check the drain hose and straighten if needed. |
Pump is jammed. |
Call your Fisher & Paykel Authorised Service Centre or Customer Care. |
|
Filter(s) blocked. |
Clean the filter(s). See ‘Care and cleaning’ for instructions. |
|
Foaming. |
Incorrect amount or type of detergent used. |
See section ‘Adding detergent’ or consult the detergent manufacturer’s instructions. |
Too much egg in the wash load. |
Increase the amount of detergent. |
|
Rinse aid dosage level too high. |
Decrease the rinse aid dosage. |
|
Rinse aid spills not wiped up. |
Ensure that all rinse aid spills are wiped up when they occur. |
|
The dishwasher stops suddenly during the wash. |
Power or water supply has been interrupted. |
Check the power and water supplies. |
Knocking or rattling sound during wash. |
Spray arm knocking against dishes. |
Pause the wash and rearrange dishes. See sections ‘Controls and starting a wash’ and |
Dishes have been stacked incorrectly. |
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Unclean dishes. |
Wash programme unsuitable for load. |
See section ‘Wash programmes and detergent quantities’ and select a suitable programme. |
Soils were too heavily baked on. |
Dishes may need soaking. |
|
Spray arm(s) unable to rotate. |
Ensure no items are obstructing the spray arm path. |
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Dishwasher overloaded or incorrectly loaded. |
See the ‘Loading’ section. |
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The filters are incorrectly inserted. |
See section ‘Care and cleaning’. |
|
Detergent put in the wrong compartment. |
See sections ‘Wash programmes and detergent quantities’ and ‘Adding detergent’. |
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Excessive food not removed from dishes before loading. |
Scrape all food scraps off dishes before loading. |
|
Unsuitable detergent. |
Only use powdered or tablet detergent designed for domestic dishwashers. |
|
Not enough detergent. |
See ‘Wash programmes and detergent quantities’ for recommended quantities. You |
|
Spray arm holes are blocked. |
Clean the spray arm(s). See ‘Care and cleaning’ for instructions. |
|
The filters are blocked. |
Clean the filters. See ‘Care and cleaning’ for instructions. |
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Plastic items are discoloured (e.g. stain left by tomato sauce). |
Not enough detergent, not pre-rinsed. |
Pre-rinse plastic dishes before placing in the dishwasher and/or add more detergent. |
White stains are left on dishes; glasses have a milky appearance. |
Not enough detergent. |
See section ‘Wash programmes and detergent quantities’ for recommended quantities. You may need to adjust these to suit the hardness of your water supply. |
Rinse aid dosage too low. |
Increase rinse aid dosage. See ‘Using rinse aid’. |
|
Dishes, cutlery have not dried. |
Rinse aid dosage too low. |
Increase rinse aid dosage. See ‘Using rinse aid’. |
Items removed too soon. |
After the end of the wash programme, leave the door ajar and wait for several minutes to |
|
Rinse aid dispenser empty. (The rinse aid indicators are lit.) |
Add rinse aid. See section ‘Using rinse aid’ for instructions. |
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Glasses have dull appearance. |
Rinse aid dosage too low. |
Increase rinse aid dosage. See ‘Using rinse aid’. |
Tea stains or traces of lipstick have not been completely removed. |
Not enough detergent. |
See section ‘Wash programmes and detergent quantities’ for recommended quantities. You may need to adjust these to suit your particular load. |
Wash temperature too low. |
Select a wash programme with a higher temperature (see section ‘Wash programme data’ for information). |
|
Traces of rust on cutlery. |
Cutlery is not sufficiently rustproof. |
Wash by hand. |
Glasses clouded and discoloured; milky coating |
Hard water situation. |
Increase detergent quantities. |
Glasses are not dishwasher proof. |
Wash by hand. |
|
Water marks left on glasses and cutlery. |
Rinse aid level or dosage setting is too low. |
Ensure there is rinse aid in dispenser. If necessary, increase the rinse aid setting or try using a wash programme with a higher temperature. See sections ‘Using rinse aid’ and ‘Wash programme data’. |
Hard water |
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Increase the rinse aid setting and the amount of detergent. See section ‘Water hardness and dishwashing’. |