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Fisher & Paykel Product Help

Ice Maker Not Working (Ice & Water Models Only)

 

Possible Cause What to Do

First Use

You may need to force a cycle of ice the first time you use it following the directions in your User Guide.

Ice Bin

Make sure the ice bin is set correctly underneath the ice maker.

Place bin so scoop is on the right side (left side for Quad Models).  Ice bin sits directly under ice maker on top left side of freezer.

Filter

We recommend you change your filter at least once every six months. Please refer to your User Guide for further information.

Ice maker has not been turned on

Switch on ice maker, refer to ‘Using your ice maker’ section in your User Guide.

Column Fridges - Switch On ice maker, refer to 'Automatic Ice Maker' (freezer only) section in your User Guide.

The food mode is set to ‘Soft Freeze’

(Integrated Column Fridges Only)

Change the food mode from ‘Soft Freeze’, refer to 'Special Features' in your User Guide.
Water line kinked/squashed Check water line for kinks/squashing.
Freezer compartment not working This requires a Service Technician to assist with this - Click Here to schedule a visit.
Water Pressure too low Check the Water pressure.

Water Supply – Household

Check the flow rate of water elsewhere in your household. If it is slow or there is no water, you may need to contact your water supplier.

 

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