Skip to main content
Fisher & Paykel Product Help

Troubleshooting

 

 

If the problem cannot be resolved as described, contact Customer Care

Problem

Possible Causes What To Do
The coffee is not hot The cups were not preheated. Warm the cups by rinsing them with hot water (Note: you can use the hot water function).
The infuser has cooled down because two to three minutes have elapsed since the last coffee was made. Before making the coffee, heat the infuser by rinsing using the rinse function (see section ‘Rinsing’).
A low coffee temperature is set. Set a hotter coffee temperature in the menu (section ‘Coffee temperature’).
The coffee is weak or not creamy enough The coffee is ground too coarsely. TS_Coffee is Weak.PNG
Turn the grinding adjustment dial one click anticlockwise towards ‘1’ while the coffee mill is in operation. Continue one click at a time until you reach the desired coffee delivery. The effect is only visible after delivering two coffees (see section ‘Adjusting the coffee mill’). If coffee is still not to your preference, try using a different brand of coffee.
The coffee is delivered too slowly or a drop at a time The coffee is ground too finely Turn the grinding adjustment dial one click clockwise towards ‘7’ while the coffee mill is in operation above figure. Continue one click at a time until you reach the desired coffee delivery. The effect is only visible after delivering two coffees (see section ‘Adjusting the coffee mill’).
Coffee does not come out of one or both of the spouts The coffee spouts are blocked. TS_Coffee not coming out of spout(s).PNG
Clean the spouts with a toothpick.
The appliance will not make coffee The appliance has detected impurities in its internal circuits. ‘Cleaning underway’ is displayed. Wait for the appliance to be ready for use again and reselect the required drink. Contact Customer Care if the problem persists.
The appliance does not turn on It is not plugged into the mains socket. TS_Appl does not turn ON #1.PNG
Plug into the mains socket.
The main switch is not turned on. TS_Appl does not turn ON #2.PNG
Press the main switch.
The infuser cannot be extracted The appliance has not been turned off correctly. Turn the appliance off by pressing the AUTO OFF button (see section ‘Turning the appliance off’).
At the end of descaling, the appliance requests a third rinse During the two rinse cycles, the water tank has not been filled to the MAX level. Follow the instructions displayed by the appliance, but first empty the drip tray to avoid the water overflowing.
The milk does not come out of the milk spout The lid of the milk container is dirty. Clean the milk container lid as described in the ‘Cleaning the milk container’ section.
The milk contains large bubbles and squirts out of the milk spout or there is little froth The milk is not cold enough or is not light or skimmed milk. Use light or skimmed milk at refrigerator temperature (about 5°C (41°F)). If the result is not as you wished, try using a different brand of milk.
The froth adjustment dial is incorrectly adjusted. Adjust following the instructions in the ‘Adjusting the amount of froth’ section.
The milk container lid or froth adjustment dial is dirty. Clean the milk container lid and froth adjustment dial as described in the ‘Cleaning the milk container’ section.
The hot water/steam connection nozzle is dirty. Clean the connection nozzle as described in section ‘Cleaning the hot water/steam connection nozzle’.
The machine emits noises or small puffs of steam while not in use The machine is ready for use, or has recently been turned off, and condensation is dripping into the hot vaporiser. This is part of normal operation. To limit this occurring, empty the drip tray

 

 

 

  • Was this article helpful?