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Fisher & Paykel Product Help

Before You Call For Service

 

Please read the following pages before you call for service.

Your WashSmart is capable of diagnosing its own problems and if it has a problem it will beep and display a message telling you what is wrong.

You can correct many of your washer’s problems yourself, using the checklists on the following pages.

If your WashSmart Beeps for help:

Your Machine Sounds a Musical Series of Beeps every 5 Seconds and Displays a User Warning

The musical series of beeps is the same sound that your washer makes when you turn it on at the wall.

“no hot” (no hot – I am not getting any hot water)

  • Check that the hot water supply has been turned on.
  • Your hot water supply may not be hot enough to maintain the selected water temperature.
  • Select a lower wash temperature.
  • Check that the inlet hose filter is not blocked.
  • Check that the inlet hoses are not kinked or squashed.
  • Check that the inlet hoses have been connected to the correct faucets.
  • The flow rate of the supply water may be too slow.
  • Check to see if the drain hose is too low or is pushed into the standpipe too far. This will cause the water to siphon out of the machine (refer to page 10).

“no Cld” (no cold – I am not getting any cold water)

  • Check that the cold water supply has been turned on.
  • Your cold water temperature may exceed the recommended limits (refer to page 6).
  • Check that the inlet hose filter is not blocked.
  • Check that the inlet hoses are not kinked or squashed.
  • Check that the inlet hoses have been connected to the correct faucets.
  • The flow rate of the supply water may be too slow.
  • Check to see if the drain hose is too low or is pushed into the standpipe too far. This will cause the water to siphon out of the machine (refer to page 10).

“no tAP” (I am not getting any water)

  • Check that the faucets have been turned on.
  • Check that the inlet hose filters are not blocked.
  • Check that the inlet hoses are not kinked or squashed.
  • Check to see if the drain hose is too low or is pushed into the standpipe too far. This will cause the water to siphon out of the machine (refer to page 10).
  • The flow rate of the supply water may be too low.

“out oF bAL” (out of balance)

  • Wash load is out of balance.
  • Ensure the machine is stationary and manually redistribute the load.
  • Check your machine is correctly leveled (refer to pages 11 and 12).

“Sud LOC” (suds lock – I have too many suds)

  • The machine has a suds build-up (too much detergent may have been used for the amount of soil in the load).
  • Wait for suds to dissolve (about 20 minutes).
  • Restart the cycle from the start (do not add more detergent).
  • Ensure that you are using a Top Loader type detergent.
  • Check the standpipe height does not exceed 94 1⁄2” (2400 mm).

“Lid LOC” or “Lid OPn” (lid lock or lid open – I can’t lock the lid or the lid is open)

  • Check that the lid is closed.
  • Press START / PAUSE (refer to page 19).
  • If the symptom persists, call your Fisher & Paykel Authorized Service Agent.

“too FUL” (too full – I am overloaded)

  • Your machine is overloaded and cannot continue the cycle.
  • Ensure the machine is stationary and remove items until the remaining ones can move freely.
  • Check that the machine is not siphoning (refer to page 10).
  • Select a higher water level.

“no drn” (no drain – there is still water in my basket)

  • Your machine has not successfully pumped the water out of the basket and cannot continue the cycle.
  • Ensure the drain hose is correctly installed.
  • Check that the drain hose is not kinked or squashed.
  • Switch the washer off at the power supply for one minute. Switch back on.
  • Select the RINSE & SPIN or SPIN cycle and touch START/PAUSE to check if the warning has cleared.

Single Beep Every Second and...

Number Shows on the Display (this is a fault code)

  1. Turn your machine off at the wall.
  2. Wait 1 minute and turn it back on.
  3. Check your machine is leveled (refer to pages 11 and 12).
  4. Remove load and retry.
  5. Perform a RINSE cycle or RINSE & SPIN cycle.
  6. If the fault re-occurs repeat steps 1 and 2.

If the washer still will not work, call your Fisher & Paykel Dealer or Authorized Service Agent to arrange service

Pressing POWER does Not Turn the Machine On

  • Is the power switched on at the wall?
  • Switch the power off at the wall and wait 60 seconds before turning the power on again.
  • Could your household power supply be at fault? Try plugging in another electrical appliance in the same power outlet.
  • Keylock mode may be activated. Try holding down the POWER button for 3 seconds (refer to page 18).

Pressing START/PAUSE does Not Start the Fill

  • Are both the hot and cold faucets turned on?
  • Are the inlet hose filters blocked? Check both ends of the hoses.
  • Is DELAY START set?

Filling Continuously

  • Check that the washer is not siphoning (refer to page 10).
  • Ensure drain hose is located in the standpipe, or tub/sink.
  • Ensure standpipe of tub/sink is at least 33 1⁄2” (850 mm) high but no more than 94 1⁄2” (2400 mm) high.

Not Spinning Properly

  • Is the load out of balance?
  • Check the washer is correctly leveled and does not rock in any direction (refer to page 12).
  • Ensure washer does not have a suds build up.
  • Check the washer is not siphoning (refer to page 10).

Spin Speed Sounds Slower than Normal

  • The clothes are unevenly distributed in the basket, your washer has compensated by lowering the spin speed.
  • The wash basket may still be hot from being filled with hot water. The washer has slowed the spin speed as a protective measure.

Machine is Continually Going Out of Balance

  • Check the washer is correctly leveled and does not rock in any direction (refer to page 12).
  • Too much water for load (refer to page 26).

Too Much or Too Little Water when Filling on AUTO Water Level

  • The washer may still be in the process of determining the correct water level for the load (refer to page 26).
  • Some loads do not suit AUTO water level, eg pillows, bedding, large bulky garments. Select the most appropriate manual water level.

Noises

  • Banging – load is out of balance (refer to pages 30 and 35).
  • Other noises (refer to page 38).
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