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Fisher & Paykel Product Help

Before you Call for Service

 

Please read the following pages before you call for service.

Your AquaSmartTM is capable of diagnosing its own problems and if it has a problem it will beep and display a message telling you what is wrong.

You can correct many of your washer’s problems yourself, using the checklists on the following pages.

If your AquaSmartTM Beeps for Help

Your machine sounds a musical series of beeps every 5 seconds and displays a user warning


The musical series of beeps is the same sound that your washer makes when you turn it on at the wall.

image.png (no hot – I am not getting any hot water)

  • Check that the hot water supply has been turned on.
  • Your hot water supply may not be hot enough to maintain the selected water temperature.
  • Select a lower wash temperature.
  • Check that the inlet hose filter is not blocked.
  • Check that the inlet hoses are not kinked or squashed.
  • Check that the inlet hoses have been connected to the correct faucets.
  • The flow rate of the supply water may be too slow.
  • Check to see if the drain hose is too low or is pushed into the standpipe too far. This will cause the water to siphon out of the machine (refer to page 9).

image.png(no cold – I am not getting any cold water)

  • Check that the cold water supply has been turned on.
  • Your cold water temperature may exceed the recommended limits (refer to page 6).
  • Check that the inlet hose filter is not blocked.
  • Check that the inlet hoses are not kinked or squashed.
  • Check that the inlet hoses have been connected to the correct faucets.
  • The flow rate of the supply water may be too slow.
  • Check to see if the drain hose is too low or is pushed into the standpipe too far. This will cause the water to siphon out of the machine (refer to page 9).

image.png(I am not getting any water)

  • Check that the faucets have been turned on.
  • Check that the inlet hose filters are not blocked.
  • Check that the inlet hoses are not kinked or squashed.
  • Check to see if the drain hose is too low or is pushed into the standpipe too far. This will cause the water to siphon out of the machine (refer to page 9).
  • The flow rate of the supply water may be too low.

image.png(out of balance)

  • Wash load is out of balance.
  • Ensure the machine is stationary and manually redistribute the load.
  • Check your machine is correctly leveled (refer to pages 10 and 11).

image.png (suds lock – I have too many suds)

  • Your machine has a suds build-up. Too much detergent may have been used for the amount of soil in the load.
  • Ensure that you are using a HE, Low Sudsing, or Front Loader type detergent.
  • Wait for suds to dissolve (about 20 minutes).
  • Restart the cycle from the start (do not add more detergent).
  • Check the standpipe height does not exceed 95” (2413 mm).

image.png (lid lock or lid open – I can’t lock the lid or the lid is open)

  • Check that the lid is closed.
  • Press START/PAUSE (refer to page 21).
  • If the symptom persists, call your Fisher & Paykel Authorized Service Agent

image.png (too full – I am overloaded)

  • Your machine is overloaded and cannot continue the cycle.
  • Ensure the machine is stationary and remove items until the remaining ones can move freely.
  • Check that the machine is not siphoning (refer to page 9).

image.png(no drain – there is still water in my basket)

  • Your machine has not successfully pumped the water out of the basket and cannot continue the cycle.
  • Ensure the drain hose is correctly installed.
  • Check that the drain hose is not kinked or squashed.
  • Switch the washer off at the power supply for one minute. Switch back on.
  • Select RINSE or SPIN and touch START/PAUSE to check if the warning has cleared.

 

Single Beep Every Second and...

Number Shows on the Display (this is a fault code)

  1. Turn your machine off at the wall.
  2. Wait 1 minute and turn it back on.
  3. Remove load and retry.
  4. Perform a rinse or rinse and spin.
  5. If the fault re-occurs repeat steps 1 and 2.

If the washer still will not work, call your Fisher & Paykel Dealer or Authorized Service Agent to arrange service (refer to page 53).

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