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Fisher & Paykel Product Help

Troubleshooting

 

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service technician.

Solving Operating Problems

Problem Possible Causes What to Do
Washer not
turning on
Power not switched on at the wall. Switch the power on at the wall. Then
press ‘POWER’.
Household power supply not working. Try plugging in another electrical
appliance.
Keylock may be activated. Touch and hold the ‘Keylock’ button
for 2 seconds (refer to page 35).
Touching ► II does
not start the fill
Washer door not closed properly. Open and re-close door.
The washer is waiting for a command from you. If ► II is flashing then the washer is waiting for a command from you.
The washer has detected a fault. Check if a code is being displayed on the panel (refer to pages 40 – 42).
Hot and cold faucets not turned on. Check that both hot and cold faucets are turned on.
Hot and cold faucets not connected to the
corresponding valve on the machine.
Check the cold faucet is connected to the cold valve on the machine and the hot faucet is connected to the hot valve (if present).
Blocked hose filters. Check the faucet end of the inlet hose(s) for blockages.
Inlet hose leaking, twisted or damaged. Check the inlet hose for leaks or damage. Check that the inlet hose is not twisted.
Faulty water supply. Check faucets that aren’t connected to the machine are working.
Delay start maybe set. Refer to page 35.
Washer stops
working mid cycle
The washer has detected a fault. Refer to pages 40 – 42.
Power or water failure. Check the power and/or water is working correctly.
Washer has been paused. Touch ►II the button to continue.
Too many suds. Washer is waiting for suds to dissolve
before continuing the cycle.
Washer drains
while filling
Drain hose too low. Ensure the height of the drain hose is at least 31 1/2” (800mm) from the floor level (refer to page 13).
Drain hose sitting in water. Clear the drain.
Washer is not
draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to page 38).
Drain hose higher than 47 1/5” (1200mm) above
floor level.
Lower the level of the drain hose (refer to page 13).
Filling
continuously
Drain hose not connected to standpipe or tub. Connect drain hose correctly (refer to page 13).
Machine siphoning. Ensure standpipe or tub is at least 31 1/2” (800mm) from the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader detergent only (refer to page 26).
Too much detergent used. Ensure the correct dose of detergent is used for the load size and soil level (refer to page 28).
Not spinning
properly
Load has gone out of balance. Open door and redistribute load, then restart the washer.
Machine is not level. Ensure machine is correctly leveled
(refer to page 10).
Suds build up. Check the amount of detergent used, reduce if necessary.
Too many soap
suds
Incorrect type of detergent used. Use low sudsing, front loader detergent only (refer to page 26).
Too much detergent used. Ensure the correct dose of detergent is used for the load size and soil level (refer to page 28).
Small puddle of
water from under
the machine
Inlet hose or drain hose leaking. Check inlet hose(s) and the drain hose are correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Detergent dispenser blocked. Clean detergent dispenser drawer (refer to page 37).
Detergent dispenser drawer not fully closed. Close detergent dispenser drawer  fully and ensure it remains closed during the cycle.
Damage to door seal. Check seal inside door for damage. If it sustains any damage it will need to be replaced.
Cycle time
longer than
usual/Inaccurate
time reading/
Adjustment of
time remaining
during cycle
Wash time is approximate. Wash time may be influenced by a number of factors (refer to page 22).
Low water pressure or flow rate. Ensure that inlet hose filters are not blocked.
Out of balance or oversudsing. Recovery from out of balance or oversudsing will extend cycle time (refer to pages 40 – 41).
Washing a large load. Be aware that it will take longer for the machine to fill.
Selecting various options. Be aware that some options will
extend cycle time.
Detergent or
fabric softener
remaining
in detergent
dispenser at the
end of the cycle
Detergent drawer not properly closed or was
opened part way through the cycle.
Ensure the detergent dispenser drawer is fully closed at the start of the cycle and remains closed
throughout the cycle.
Dirty or blocked detergent dispenser. Clean the detergent dispenser (refer to page 37).
Liquid sitting at the ‘Max’ level at the end of the
cycle indicates a blockage.
Clean the fabric softener dispenser (refer to page 37).
Dispenser over loaded with detergent. Clean out remaining detergent and refer to page 28 for dosing information.
Washing very wet
at the end of the
cycle
Cycle selected not appropriate.  Particularly short or delicate cycles have shorter spins which can result in wetter washing at the end of the cycle.
Incorrect spin speed for load selected. Select a faster spin speed.
An out of balance load has occurred. The washer compensates for the out of balance by using a lower spin speed, to reduce noise and potential damage to itself.
Vibrating Transit bolts left in place. Ensure transit bolts are removed prior to use of the machine (refer to page 9).
Washer may not be level. Ensure washer is installed on an appropriate surface and leveled correctly (refer to page 10).
Load is out of balance. Wash an average sized load rather than a smaller load or a single item. Washing one item at a time is not recommended as it is difficult for the washer to
balance a single item during spin.

 

Solving Wash Problems

Problem Possible Causes What to Do
Creasing Washer overloaded. Do not overload washer.
Incorrect cycle for load type. Use the ‘Perm Press’ or ‘Delicate’ cycle for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left in washer or laundry basket. Laundry left sitting wet is more likely to crease. If not removing clothes from washer immediately at end of cycle, select the ‘Wrinkle Free’ option. Do not leave wet washing sitting in a washing basket.
Wash temperature too hot for load type. Select a lower wash temperature. Check items care label for correct care.
Items not sorted correctly. Sort load so that items of similar weight are washed together (refer to page 24).
Poor soil
Removal
Incorrect wash cycle selected. Select a wash cycle that is appropriate for the amount of dirt (refer to pages 30 – 31).
Insufficient detergent. Ensure the correct dose of detergent is used for the load size and soil level (refer to page 28).
Washer overloaded. Ensure the washer is not overloaded in terms of its capacity or the cycle selected (refer to pages 30 – 31).
Load was particularly dirty. Select ‘Pre Wash’ and/or ‘Steam’ for particularly dirty loads (refer to page 33).
Items not sorted correctly. Wash heavily and lightly soiled garments separately.
Washer dirty from previous wash. After washing particularly dirty clothing, we recommend putting the washer through a ‘Rinse’ cycle after the load has been removed, to wash away any remnants of dirt and to prevent it contaminating future washes.
Incorrect wash temperature selected in relation to the type of soil. Select a wash temperature suitable for the type of soil, eg warm for greasy soils, cold for muddy soils. Increasing the wash temperature generally improves soil removal and overall wash performance.
Dye transfer Colored items not washed separately from white/light
colored items.
Remember to separate whites and colors.
New or non-colorfast items not washed separately. Wash non-colorfast items separately and select ‘Cold’ wash temperature.
Wet items have been left sitting for too long. Remove items from washer as soon as the cycle is finished, or if items are not to be removed from the washer immediately select ‘Wrinkle Free’.
Wash temperature. Consider the wash temperature you select for your colored items. Lower the temperature if you are
concerned.
Black or grey
marks on clothes
Correct amount of detergent. Ensure the correct dose of detergent is used for the load size and soil level (refer to page 28).
Washer needs to be cleaned. Empty the machine and complete a ‘Drum Clean’ cycle (refer to page 37).
Tangling Items not sorted correctly. Separate larger items from smaller items.
Washer loaded incorrectly. Load items loosely and individually into the washer (ie not folded).
Incorrect cycle for load type selected. Use the ‘Perm Press’ cycle to wash shirts.
Washer overloaded in terms of its capacity or the cycle selected. Try washing average to smaller load sizes.
Delicate items. Wash pantyhose, bras and any other delicate items prone to tangling in a mesh laundry bag.

Contact a Fisher & Paykel trained and supported service technician if a problem persists.

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