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Fisher & Paykel Product Help

Before You Call For Service

User Warnings

Your dryer is capable of diagnosing a number of its own problems. A continuous series of beeps will sound and a code will be displayed when it has a problem that you can correct yourself. All control panel lights will turn off and a code will be displayed to inform you what the problem is. To stop the beep sounding, press any button on the control panel. Do not try to continue your drying cycle once you stop the noise. You must address the problem the dryer is alerting you to.

Check this chart before you call for service.

Description Displayed as What should you do?
The door is not closed Screen Shot 2018-01-11 at 9.23.01 AM.png
  • Close the door fully and touch START/PAUSE.
  • Try opening and closing the door again.
  • Reposition the load, make sure the load is correctly in the drum and that no items are caught in the way of the door.

Once you have addressed the issue the user warning was alerting you to, try using your dryer normally.

If the symptom persists, call your Fisher & Paykel Authorized Service Agent.

Fault Codes

When a continuous series of beeps is sounded, all the lights turn off on the control panel and a number appears on the display; a fault has occurred. The dryer will automatically enter this mode if a fault occurs. The fault code will be displayed as a number on the digital display. To stop the sound, touch any button and perform the following steps:

  1. Unplug your dryer from the power outlet.
  2. Wait one minute and plug the dryer back in.
  3. Check the dryer is correctly level (refer to the LEVELLING THE DRYER section).
  4. Remove your dryer load and retry.
  5. Perform a TIME DRY cycle (20 mins).
  6. If the fault re-occurs repeat steps 1 and 2.
  7. If the machine still will not work you will be required to call a Fisher & Paykel Authorized Service Agent to arrange service. Record the fault code number displayed and the serial number of your dryer (located on the drum opening surround (open the door)) before calling. The fault code will indicate to the Service Agent what the problem could potentially be.

If a fault code is being displayed, you can still turn your dryer off by pressing POWER.

Solving Operating Problems

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact a Fisher & Paykel Authorized Service Agent.

Pressing POWER does not turn on the dryer

  • Is the electrical cord plugged in? If not, plug the cord in. If there is a switch at the power point, is it switched on?
  • Could your household power supply be at fault? If your plug is suitable, try plugging another electrical appliance into the same outlet.
  • Turn off the power at the power point. Unplug the dryer from the wall. Wait 60 seconds, plug it back in, turn it on and try again.
  • Check your house circuit breakers and fuses. If they are at fault contact an electrician.
  • Is the power cord damaged?

Dryer does not heat

  • Is the dryer set to the AIR DRY cycle?
  • Is the gas turned on (gas dryers only)?
  • Has the dryer progressed to COOLING? Check the progress lights.
  • If the problem persists call for service.

Pressing START/PAUSE does not start the drying cycle

  • Did you touch START/PAUSE firmly enough?
  • Is the dryer paused? If so, the START/PAUSE light will be flashing.
  • Is the dryer door closed properly?
  • Is there a user warning or fault code displayed on the control panel?
  • Is the dryer making a beeping noise? 
  • Has the lint filter been emptied?
  • Is the lint filter in place?
  • Has the dryer been overloaded?
  • Is DELAY START set?

Dryer keeps stopping and starting

  • Has WRINKLE FREE been turned on? WRINKLE FREE ON is the default setting for the EASY IRON cycle, meaning the drum will rotate periodically after the cycle has finished to minimize wrinkling.

Dryer stops working mid cycle

  • Is there a fault code or user warning displayed on the digital display panel?
  • Is the machine beeping?
  • Was there a power failure? If so, when power resumes, you will need to re-select your chosen drying cycle and touch START/PAUSE to resume the cycle.
  • Has the dryer been paused?
  • Is the door open?

Drying is taking too long

  • Have you selected an appropriate cycle for the load?
  • What dryness level did you select?
  • Try selecting a lower/higher temperature.
  • Is the dryer overloaded for the cycle?
  • Try dividing the load in half and dry half at a time.
  • Is the lint filter blocked? Check this does not need to be cleaned.
  • If you have a gas dryer, is the gas turned on? Could your gas supply be at fault?
  • What environmental conditions are you using the dryer in? Hot, humid conditions may cause the dryer to become less efficient and take longer to dry a load. High altitude will also affect your dryers performance, including making your drying cycle longer.
  • How wet was the load when you put it in? It might require water being hand-wrung or machine- spun out of the load before drying.
  • Is the airflow system free from obstruction?
  • Has the dryer been exhausted correctly? Is the exhaust duct distance too great?
  • Were items getting wrapped up inside other items? Separate items and dry items of similar ‘weight’ together.
  • Open items out when you place them in the dryer. Do not fold them up. Untangle items, eg pull long sleeves out so they are not stuck on the inside of the garment.

Items got too hot or damaged

  • Did you select the appropriate cycle and options for the items?
  • Did you remove the items before the end of cycle cool down? This may damage clothing if items are not spread out and exposed to air to cool once removed from the dryer.

Dryer is beeping, displaying unfamiliar light patterns and/or a message on the digital display

  • See the USER WARNINGS and FAULT CODES sections.
  • Try turning the dryer off, waiting 30 seconds and turning it back on.

Cycle time longer than usual / Inaccurate time remaining/ Adjustment of time remaining during the cycle

  • Cycle time is approximate and may be affected by the composition and size of the load, how dry the load was to begin with, environmental conditions, cycle and options selected, sensing while drying and any interruptions during the cycle.

Noises

  • Have you overloaded the machine?
  • Continuous beeping or a musical series of beeps with a message displayed on digital display (refer to FAULT CODES section).
  • End of cycle beeps – These can be turned off (refer to END OF CYCLE BEEPS section).

Cannot see steam at start of cycle, or at any time during the cycle (selected models only)

  • The release of steam occurs at different times in the cycle and may not be visible.
  • Check whether the steam nozzle might be blocked from impurities in the water supply. You may be required to call an Authorized Service Agent to replace this.

Water visible on inside of door and lint filter after steam cycle (selected models only)

  • Steam produced during the cycle may condense in these locations and is normal.

Water drips from inside of door after steam cycle (selected models only)

  • Steam produced during the cycle may condense on the inside of the door. This is normal operation of the dryer.

Puddle of water on the floor in front of the dryer after using a steam cycle

  • Have you used a large enough load for the steam cycle you have selected? Refer to DRYER CYCLES section.
  • Try adding more items to the dryer.

Puddle of water on the floor at the rear of the dryer

  • Check the inlet hose connection. Tighten if necessary.
  • Check that the rubber washer is installed in the inlet hose.

Solving Drying Problems

Linting

  • Has the lint filter been cleaned and replaced correctly?
  • Was the dryer overloaded?
  • Have you separated lint-shedding garments (eg towels) from lint receiving garments (eg synthetics).
  • Have you checked your pockets for tissues or other items that could have been left in them?
  • Dry similar colors together (eg light items with light items, dark items with dark items).
  • Have you over-dried your load? Over-drying can cause lint-attracting static electricity. Try a lower dryness setting or use an AUTOSENSING cycle instead of TIME DRY.
  • Were new items (eg towels, flannelette sheets) dried in your dryer recently? Refer to CARING FOR YOUR DRYER section.

Static problems

  • Have your clothes been over-dried? Select a lower dryness setting.
  • Have you used fabric softener? Place fabric softener sheets in the dryer.

Fabric damage

  • Has the load been over-dried? Select a lower dryness setting.
  • Is tumble drying recommended for the item? Check the care labels inside garments.
  • Did you follow the instructions on the care label of clothing for tumble drying correctly?
  • Were delicate items dried separately on the DELICATE cycle or the RACK DRY cycle?
  • Were there metal parts on the items? Were zips and other clasps done up?
  • Were items separated and dried on an appropriate cycle for the fabric type?
  • If using the RACK DRY cycle, did items fall off the rack?
  • Was an appropriate drying temperature and dryness level selected for the fabric type?
  • Did you monitor the dryness of clothes if dried on a TIME DRY cycle?
  • Did you remove the items before the end of cycle cool down? This may damage clothing if it is not spread out and exposed to air to cool once removed from the dryer.

Dye transfer

  • Remember to separate whites and colors.
  • Do not leave wet items sitting in the dryer for long periods before drying, if they are prone to color run. If you do intend to leave them for long periods before drying, then separate the load and put color run items aside.

Tangling

  • Try separating out larger items from smaller items.
  • Load items individually and loosely into the dryer and do not fold the items.
  • Try using the EASY IRON cycle to dry shirts (where available).
  • Try drying smaller load sizes.
  • Dry pantyhose, bras and any other delicate items prone to tangling in a delicates bag or on the RACK DRY cycle.
    Items may not dry as well in a delicates bag.
  • Dry sheets and comforter covers separately from other laundry.
  • Ensure comforter covers are buttoned or domed closed before drying.

Clothes are wrinkled

  • Was the washer or dryer overloaded? Decrease the load size.
  • Selecting the EASY IRON or REGULAR cycle on MED temp will minimize creasing.
  • Did you remove your clothes as soon as the dryer was finished? Use the WRINKLE FREE option, if you cannot return to the dryer in time.
  • Have your clothes been over-dried? Select a lower dryness level. Check your garments care labels.
  • Try not to leave wet clothes sitting in the dryer for a long period before starting it.

Damp patches on items after using a steam cycle

  • Steam may condense inside the drum which your items may come in contact with. Add more items to the dryer if this occurs.

Items wrinkled even after using one of the steam cycles

  • Are there too many items in the load? Reduce the number of items.

Items in the dryer are wet after using one of the steam cycles

  • Are there enough items in the load? Add more items.
  • Check the lint filter is clean.
  • Use the AEROSTEAM cycle if you are drying childrens’ and infants clothing.
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