Skip to main content
Fisher & Paykel Product Help

Troubleshooting

 

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact a properly trained installer. 

Problem Possible Causes What to Do
Dryer shakes or make noise Some shaking/noise is normal. Move dryer to an even floor space,
or adjust leveling legs as necessary
until even.
Dryer may be sitting unevenly.
Clothes take too long to try Improper sorting. Separate heavy items from
lightweight items (generally, a well sorted
washer load is a well-sorted
dryer load).
Large loads of heavy fabrics
(like beach towels).
Large, heavy fabrics contain more
moisture and take longer to dry.
Separate large, heavy fabrics into
smaller loads to speed up drying
time.
Non-venting dryer. Condensing dryers usually take
longer to dry than a vented dryer.
Controls improperly set. Match control settings to the load
you are drying.
Lint filter is full. Clean the lint filter before every
load
Blown fuses or tripped circuit
breaker.
Replace fuses or reset circuit
breakers. Since most dryers use
2 fuses/breakers, make sure both
are operating.
Overloading/combining loads. Do not put more than one washer
load in the dryer at a time.
Under loading. If you are drying only one or two
items, add a few items to ensure
proper tumbling.
The 'Dry' dryness level was chosen load is still damp Load consists of a mixture
of heavy and light fabrics.
When combining heavy and light
fabrics in a load, choose a higher
dryness level.
Lint filter, condenser, and/
or air intake vent located
on the front of the dryer is
blocked.
Inspect and clean lint filter,
condenser, and/or air intake vent
located on the front of the dryer.
Dryness sensors are dirty. Clean the sensors with a moist cloth.
These are the metal ribs located in
the drum behind the lint filter.
Control buttons not responding Controls accidentally put in
service mode.
Press ►II
Controls accidentally put in
‘Keylock’ mode
Hold the button Keylock Image.PNG for 3 seconds to
unlock the dryer.
Controls performed an
incorrect operation.
Check the building’s fuse/circuit
breaker box and replace fuse or
reset breaker. Note: electric dryers
use two fuses or breakers.
Dryer does not start Control panel is “asleep”. This is normal. Press ‘POWER’ to
activate the control panel.
Dryer is unplugged. Make sure the dryer plug is pushed
completely into the outlet.
Fuse is blown/circuit
breaker is tripped.
Check the building’s fuse/circuit
breaker box and replace fuse or
reset breaker. Note: electric dryers
use two fuses or breakers.
Dryer was accidentally
paused when starting ‘Delay
Start’.
If the light on the ►II button is
flashing, the dryer is paused. Press
II to restart the countdown.
Water tank is full. If the ‘Water Tank’ light is on, you
must empty the water tank before
the dryer will start. Refer to the
‘Caring for your dryer’ section
for instructions on emptying the
water tank.
No numbers displayed during cycle, only lights Dryer is continuously
monitoring the amount of
moisture in the clothes.
This is normal. When the dryer
senses a low level of moisture in the
load, the dryer will display the dry
time remaining.
TIME TO GO jumped to a lower number The estimated time may
change when a smaller load
than usual is being dried.
This is normal.
Cannot make a selection and the dryer beeps twice The dryness level,
temperature, or option that
you are trying to select
is incompatible with the
chosen dry cycle.
This is normal.
Dryer running but Screen Shot 2018-01-09 at 2.17.59 PM.png is displayed in 'TIME TO GO' The ‘Wrinkle Free’, ‘Extra’
option was chosen.
This is normal. During extended
tumbling, the time remaining is not
displayed.
Screen Shot 2018-01-09 at 2.18.03 PM.png
Clean lint filter (message)
‘POWER’ button was
activated.
Press ►II to begin a dry cycle and
the message will disappear.
Dryer doesn't heat Fuse is blown/circuit
breaker is tripped; the dryer
may tumble but not heat.
Check the building’s fuse/circuit
breaker box and replace both fuses
or reset both breakers. Your dryer
may tumble if only one fuse is
blown or one breaker tripped.
Inconsistent drying times Type of load and drying
conditions.
The load size, types of fabric,
wetness of clothes and the condition
of the lint filter, condenser, and/or air
intake vent located on the front of
the dryer will affect drying times.
Excess debris has collected
in the condenser preventing
proper airflow.
Refer to the ‘Caring for your dryer’
section.
Glow at the rear of the drum Heaters behind the drum. This is normal. Under certain drying
conditions and room ambient
lighting, the glow of the heaters may
be visible at the rear of the drum.
Clothes are still wet and dryer shut off after a short time The door was opened midcycle.
The load was then
removed from the dryer and
a new load put in without
selecting a new cycle.
A dry cycle must be reselected each
time a new load is put in.
Small load. When drying 3 items or less, choose
‘Time Dry’.
Load was already dry
except for collars and
waistbands
Choose ‘Time Dry’ to dry damp
collars and waistbands. In the future,
when drying a load with collars and
waistbands, choose a higher dryness
level.
Dryer is not level. Move dryer to an even floor space
or adjust leveling legs as necessary
until even.
Clothes are wrinkled

 

Over drying.

Select a shorter drying time.
Remove items while they still hold a
slight amount of moisture. Select a
lower dryness setting.
Letting items sit in dryer
after cycle ends.
Remove items when cycle ends and
fold or hang immediately, or use the
‘Wrinkle Free’, ‘Extra’ option.
Overloading. Separate large loads into smaller
ones.
Clothes shrink

 

Some fabrics will naturally
shrink when washed. Others
can be safely washed, but
will shrink in the dryer

To avoid shrinkage, follow garment
care labels exactly.
Some items may be pressed back
into shape after drying.
If you are concerned about
shrinkage in a particular item, do
not machine wash or tumble dry it.
Greasy spots on clothes Improper use of fabric
softener.
Follow directions on fabric softener
package.
Drying dirty items with
clean ones.
Use your dryer to dry only clean
items. Dirty items can stain clean
items and the dryer.
Clothes were not completely
clean.
Sometimes stains which cannot
be seen when the clothes are wet
appear after drying. Use proper
washing procedures before drying.
Lint on clothes Lint filter is full. Clean lint screen before each load.
Improper sorting. Sort lint producers (like chenille)
from lint collectors (like corduroy).
Static electricity can attract
lint.
See suggestions in this section
under ‘Static occurs’.
Overloading. Separate large loads into smaller
ones.
Paper, tissue, etc, left in
pockets.
Empty all pockets before laundering
clothes.
Static occurs No fabric softener was used. Try a recommended fabric softener.

Over drying.

Try a recommended fabric softener.
Adjust setting to a lower dryness
level.
Synthetics, permanent press
and blends can cause static.
Try a recommended fabric softener.
Collars and waistbands still wet at end of cycle The dryness monitor senses
that the body of the clothes
is dry.
Choose ‘Time Dry’ to dry damp
collars and waistbands. In the future,
when drying a load with collars and
waistbands, choose a higher dryness
level.
Slight variation in metallic color This is normal. Due to the metallic properties of
paint used for this unique product,
slight variations of color may occur
due to viewing angles and lighting
conditions.
Dryer continues to tumble ‘Wrinkle Free’, ‘Extra’ was
selected.
Ensure ‘Wrinkle Free’, ‘Extra’ option
is not selected.

 

  • Was this article helpful?