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Fisher & Paykel Product Help

Troubleshooting

 

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Center.
Product parts and accessories can be purchased through the Fisher & Paykel Customer Care Center, or online at www.fisherpaykel.com or www.dcsappliances.com (this service is available to selected markets only).

All Models

Problem Possible Causes What To Do

Appliance does not operate.

No electricity at power outlet.

  • Check that the plug is correctly connected and power switched on.
  • Check another appliance at the same outlet.
  • Check house fuse.

Light not working.

  • Light not functioning.
  • Refrigerator not working.
  • The LED light cannot be serviced by the user. Contact your Fisher & Paykel dealer or trained and supported service technician.
  • Check refrigerator is turned on at the wall or at the isolating switch.

Motor operates for long periods.

  • Hot weather.
  • Frequent door openings.
  • Large amount of food recently added.
  • Temperature control set too low.
  • Doors not sealing properly.
  • Minimize door openings to allow temperature to stabilize.
  • See ‘Operating instructions’ section.
  • Check that cabinet is level and gasket seals are clean. See ‘Cleaning Care – Exterior’ section.

Storage compartments too warm.

  • Temperature setting not correct.
  • Frequent door openings.
  • Large amount of food recently added.
  • See ‘Operating instructions’ section.
  • Minimize door openings to allow temperature to stabilize.

Food freezing in the fridge compartment.

  • Temperature setting not correct.
  • Food placed directly in front of air outlets.
  • See ‘Operating instructions’ section.
  • Move chill sensitive foods away from the center back of the shelves.
Unfamiliar noises.
  • Cabinet not stable or level.
  • Freezer is defrosting.
  • See ‘Installation instructions’ booklet.
  • This is normal.
Ice maker sounds. Normal ice maker operation. See ‘User warnings and sounds’ section.
Fault iconimage.png illuminates on the internal control panel and an alarm sounds when the fresh food compartment door is opened.   Count the number of beeps made, and record the number and sequence of temperature lights displayed on the internal control panel. Contact Customer Care Center.
Water in the vegetable bins. Condensation is formed by the water produced by fruit and vegetables.
  • A small amount of condensation is beneficial for fruit and vegetable storage
  • Wipe out water with a cloth.
Exterior of cabinet is warm.
Note: This is normal.
 
Condensation on outside of refrigerator/ freezer. Not unusual during periods of high humidity. Wipe dry
Condensation inside fridge compartment.
  • Frequent or long door openings.
  • Door gasket leaking.
  • Not unusual during periods
    of high humidity.
  • Minimize door openings.
  • Check that gasket is sitting flat and sealing tightly
  • Wipe dry.
Tray/bin does not slide in and out evenly. Packaging trapped. Check to ensure no food or packaging is trapped behind the tray/bin.
Excessive gasket noise. May be due to a build up of dirt and/or grime. See ‘Cleaning Care – Exterior’ section.
Door not closing. An obstruction is blocking door closing. Move obstruction.
Small or large ice cubes Insufficient or excessive water pressure. Check water pressure.
Automatic ice maker does not work.
  • Ice maker has not been turned on.
  • Water supply turned off or not connected.
  • Freezer compartment not working.
  • Water pressure too low.
  • Water line kinked/squashed.
  • Filter clogged.
  • Ice cubes stick in ice bin.
  • Switch on ice maker, see ‘Using your ice maker’ section.
  • Connect water supply.
  • Contact Customer Care Center
  • Check water pressure.
  • Check water line for kinks/squashing.
  • Water filter may need replacing.
  • Remove ice storage bin, loosen
    cubes and remove clumped ice.
    Replace ice storage bin.
Ice cubes taste tainted.
  • Unsealed packages may be transmitting odor/taste.
  • Poor taste from incoming water.
  • Discard ice cubes and clean ice storage bin. See ‘Cleaning Care – Interior’ section
  • Wrap or cover strong smelling foods.
  • Replace filter cartridge (product
    parts and accessories can be
    purchased through our Customer
    Care Center (part number: 839041).
Slow ice cube freezing.
  • Door may have been left ajar.
  • Freezer compartment set too warm.
  • Close door.
  • Turn temperature to a colder setting.
    See ‘Operating instructions’ section.
Wet ice/ ice clumping.
  • Low water pressure.
  • Filter blocked.
  • Long freezer door openings.
  • High ambient temperature.
  • Ice bin left out of freezer
    compartment for a length
    of time
  • Ice will stick together over
    time.
  • Check water pressure.
  • Replace filter cartridge, see ‘Water
    filter’ section.
  • Gently tap ice to unstick or, if large
    clumps occur, empty ice bin and
    make new ice.
Ice buildup inside freezer compartment.
  • Freezer door not closing tightly.
  • Arrange items in freezer so door can close tightly.
  • Check and clean door gasket seal.

Ice & Water Models Only

Problems Possible Causes What to Do
Water has poor taste/odor. Refrigerator not used for an extended period. Flush the water filtration system. Dispense and discard 4qt (4L) of water, this will ensure the water tank is refilled with fresh water.
Water dispenser does not work.
  • Water supply turned off or not connected.
  • Supply line may be blocked.
  • On first installation there may be air in water system.
  • Filter may be blocked and needs replacing.
  • Water frozen in tank.
  • Turn water on.
  • Check supply for kinks or leaks.
  • To remove air, run 4qt (4L) of water
    through the dispenser.
  • Replace filter (product parts and accessories can be purchased through our Customer Care Center
    (part number: 839041).
  • Increase temperature to a warmer setting in fresh food compartment and freeze
Water in first glass is warm.
  • Water dispenser not used for extended period.
  • Tank capacity used recently
  • Discard first glass of water dispensed.
  • Allow water time to cool.
Drips overflow drip tray.
  • Air trapped in tank.
  • New filter installed.
  • Flush the water filtration system.
  • Dispense and discard 4qt (4L) of water, then rest the dispenser pad for a further 2 minutes.
  • Dispense and discard a further 4qt (4L) of water. This will displace trapped air in the water tank and filter system.
Water flow rate has slowed down.
  • Filter cartridge is restricted. Check if filter icon is illuminating.
Replace filter cartridge (product parts and accessories can be purchased through our Customer Care Center (part number: 839041).
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