Food Freezing When Set to 'Fridge Mode' Last updated Save as PDF Possible Cause What to Do Temperature setting not correct Refer to 'Temperature Adjustment' section in your User Guide. Food placed directly in front of air outlets Move chill sensitive foods away from the back wall of the appliance. Still Need Help? You may need assistance from one of our qualified service technicians. Click on the button below to schedule a visit. BOOK A SERVICE or Contact Us