Skip to main content
Fisher & Paykel Product Help



If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Center.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care Center or online at (this service is available to selected markets only).

All Models

Problem Possible Causes What to Do
Appliance does not operate. No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Light not working. Light not functioning. The LED light cannot be serviced by
the user. Contact your Fisher & Paykel
Dealer or Fisher & Paykel trained
and supported service technician.
Refrigerator not working. Check refrigerator is turned on at wall.
Light and display not working. Product in ‘Sabbath Mode’. Press and hold Sabbath Image.PNGand Bell image.PNG together
for 4 seconds.
Motor operates for long periods. Hot weather. Minimize door openings to allow
temperature to stabilize.
Frequent door openings.
Large amount of food
recently added.
Temperature control set
too low.
Refer to section ‘Temperature
Doors not sealing properly. Check that cabinet is level and
gasket seals are clean.
Storage compartments too warm. Temperature setting not
Refer to section ‘Temperature
Frequent door openings. Minimize door openings to allow temperature to stabilize.
Large amount of food recently added.
Food freezing in the refrigerator. Temperature setting not
Refer to section ‘Temperature
Food placed directly in front
of air outlets.
Move chill sensitive foods away from
the center back of the shelves.
Unfamiliar noises. Cabinet not stable or level. Refer to sections ‘Installation
instructions’ or ‘ActiveSmart™ user
warnings and sounds’.
Freezer is defrosting.
Water in the vegetable bins. Refer to sections ‘Installation
instructions’ or ‘ActiveSmart™ user
warnings and sounds’.
A small amount of condensation is
beneficial for fruit and vegetable
Wipe out water with a cloth.
Set humidity slide to
low humidity setting    Humidity Image.PNG
Exterior of cabinet is warm. This is normal
Warm spot on central door seal. (French door models only). You may feel a warm spot
at times on the central seal
between the two refrigerator
This is perfectly normal and is part
of the normal refrigerator operation.
Condensation on outside of refrigerator/ freezer. Not unusual during periods of
high humidity.
Wipe dry.
Condensation inside fresh food compartment. Frequent or long door
Minimize door openings.
Door gasket leaking. Check that gasket is sitting flat and
sealing tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Door handles out of alignment. With time and usage,
movement may occur.
Refer to section ‘Installation
Tray/bin does not slide in and out evenly. Packaging trapped. Check to ensure no food or
packaging is trapped behind the
Runners not extending fully. Holding onto sides of tray/bin,
extend the runners fully by using a
firm pull — this will reset the runner.
Appliance operating inefficiently. Accumulation of dust on or
behind the rear compartment
Refer to section ‘Cleaning and caring
for your refrigerator’.
If problem persists please contact
Customer Care.

Ice & Water and Automatic Ice Models Only

Problem Possible Causes What to Do
Automatic ice maker does not work. Ice maker has not been turned on. Switch on ice maker.
Bin is in the wrong way or there
is no bin in place.
Place bin so scoop is on the
right side.
Ice bin sits directly under ice
maker on top left side of freezer.
Water supply turned off or not
Connect water supply.
Freezer compartment not working. Contact Customer Care.
Water pressure too low. Check water pressure.
Water line kinked/squashed. Check water line for kinks/
Filter clogged. Water filter may need replacing.
Ice cubes have odor/taste Unsealed packages may be
transmitting odor/taste.
Old cubes need to be discarded.
Ensure food packaging is sealed.
Interior of freezer needs
Ice storage bin needs to be
emptied and washed.
Clean refrigerator.
Poor taste from incoming water. Filter may need changing.
A new filter may need to be
Force 2 – 3 ice tray flips.
Slow ice cube freezing. Door may have been left ajar. Close door.
Freezer compartment too warm. Turn temperature to a colder
Taste of odor in ice cubes Transfer of odor/taste from
strong smelling foods.
Wrap or cover strong smelling
Wet ice/
ice clumping.
Low water pressure. Check water pressure.
Filter blocked. Replace filter.
Long freezer door openings. Gently tap ice with scoop to
unstick or, if large clumps occur,
empty ice bin and make new ice.
High ambient temperature.
Ice bin left out of freezer
compartment for a length of time.
Ice will stick together over time.
Filter warning Screen Shot 2018-01-10 at 9.40.16 AM.png light is flashing. Filter needs replacing. Replace filter as soon as possible.
Ice buildup inside freezer compartment. Freezer door not closing tightly. Arrange items in freezer so door
can close tightly.
Check and clean door gasket seal.
Ice maker makes unfamiliar sounds or seems too loud. Normal ice maker operation. Refer to section ‘ActiveSmart™
user warnings and sounds’.
Ice boost function not increasing rate of ice production Ambient temperature very warm. Minimize door openings.
Refrigerator is in high usage.

Ice and Water Models Only

Problem Possible Causes What to Do
Water has poor taste/odor. Refrigerator not used for an
extended period.
Dispense 4qt (4L) of water so
fresh water supply is replenished.
Water dispenser does not work. Water supply turned off or not
Turn water on.
Press dispenser for 2 minutes to
remove trapped air from water
line and to fill the water system.
Supply line may be blocked. Check supply for kinks or leaks.
On first installation there may be
air in water system.
To remove air, run 3qt (3L) of
water through the dispenser.
Filter may be blocked and need
Replace filter (see back of this
booklet for Customer Care
contact details).
‘Dispenser Lock’ activated. Press and hold Keylock Image.PNG the button for
4 seconds.
Water frozen in tank. Increase temperature to a
warmer setting in fresh food
compartment and freezer.
Water in first glass is warm. Water dispenser not used for
extended period.
Discard first glass of water
Tank capacity used recently. Allow water time to cool.
Drips overflow drip-shelf. Air trapped in tank. Flush 3qt (3L) water through
dispenser, stopping intermittently.
New filter installed. Flush 4qt (4L) water through
filter and then 3qt (3L) through
Water flow rate has slowed down. Filter cartridge is restricted. Replace filter as soon as possible.
  • Was this article helpful?