Troubleshooting
If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel trained and supported service technician or the Customer Care Center.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care Center or online at fisherpaykel.com (this service is available to selected markets only).
All Models
Problem | Possible Causes | What to Do |
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Appliance does not operate. | No electricity at power outlet. | Check that the plug is correctly connected and power switched on. |
Check another appliance at the same outlet. |
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Check house fuse. | ||
Light not working. | Light not functioning. | The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel trained and supported service technician. |
Refrigerator not working. | Check refrigerator is turned on at wall. | |
Light and display not working. | Product in ‘Sabbath Mode’. | Press and hold for 4 seconds. |
Motor operates for long periods. | Hot weather. | Minimize door openings to allow temperature to stabilize. |
Frequent door openings. | ||
Large amount of food recently added. |
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Temperature control set too low. |
Refer to section ‘Temperature control’. |
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Doors not sealing properly. | Check that cabinet is level and gasket seals are clean. |
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Storage compartments too warm. | Temperature setting not correct. |
Refer to section ‘Temperature control’. |
Frequent door openings. | Minimize door openings to allow temperature to stabilize. | |
Large amount of food recently added. | ||
Food freezing in the refrigerator. | Temperature setting not correct. |
Refer to section ‘Temperature control’. |
Food placed directly in front of air outlets. |
Move chill sensitive foods away from the center back of the shelves. |
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Unfamiliar noises. | Cabinet not stable or level. | Refer to sections ‘Installation instructions’ or ‘ActiveSmart™ user warnings and sounds’. |
Freezer is defrosting. | ||
Water in the vegetable bins. | Refer to sections ‘Installation instructions’ or ‘ActiveSmart™ user warnings and sounds’. |
A small amount of condensation is beneficial for fruit and vegetable storage. |
Wipe out water with a cloth. | ||
Set humidity slide to low humidity setting |
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Exterior of cabinet is warm. | This is normal | |
Warm spot on central door seal. (French door models only). | You may feel a warm spot at times on the central seal between the two refrigerator doors. |
This is perfectly normal and is part of the normal refrigerator operation. |
Condensation on outside of refrigerator/ freezer. | Not unusual during periods of high humidity. |
Wipe dry. |
Condensation inside fresh food compartment. | Frequent or long door openings. |
Minimize door openings. |
Door gasket leaking. | Check that gasket is sitting flat and sealing tightly. |
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Not unusual during periods of high humidity. |
Wipe dry. | |
Door handles out of alignment. | With time and usage, movement may occur. |
Refer to section ‘Installation instructions’. |
Tray/bin does not slide in and out evenly. | Packaging trapped. | Check to ensure no food or packaging is trapped behind the tray/bin. |
Runners not extending fully. | Holding onto sides of tray/bin, extend the runners fully by using a firm pull — this will reset the runner. |
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Appliance operating inefficiently. | Accumulation of dust on or behind the rear compartment cover. |
Refer to section ‘Cleaning and caring for your refrigerator’. If problem persists please contact Customer Care. |
Ice & Water and Automatic Ice Models Only
Problem | Possible Causes | What to Do |
---|---|---|
Automatic ice maker does not work. | Ice maker has not been turned on. | Switch on ice maker. |
Bin is in the wrong way or there is no bin in place. |
Place bin so scoop is on the right side. |
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Ice bin sits directly under ice maker on top left side of freezer. |
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Water supply turned off or not connected. |
Connect water supply. | |
Freezer compartment not working. | Contact Customer Care. | |
Water pressure too low. | Check water pressure. | |
Water line kinked/squashed. | Check water line for kinks/ squashing. |
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Filter clogged. | Water filter may need replacing. | |
Ice cubes have odor/taste | Unsealed packages may be transmitting odor/taste. |
Old cubes need to be discarded. |
Ensure food packaging is sealed. | ||
Interior of freezer needs cleaning. |
Ice storage bin needs to be emptied and washed. |
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Clean refrigerator. | ||
Poor taste from incoming water. | Filter may need changing. | |
A new filter may need to be installed. |
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Force 2 – 3 ice tray flips. | ||
Slow ice cube freezing. | Door may have been left ajar. | Close door. |
Freezer compartment too warm. | Turn temperature to a colder setting. |
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Taste of odor in ice cubes | Transfer of odor/taste from strong smelling foods. |
Wrap or cover strong smelling foods. |
Wet ice/ ice clumping. |
Low water pressure. | Check water pressure. |
Filter blocked. | Replace filter. | |
Long freezer door openings. | Gently tap ice with scoop to unstick or, if large clumps occur, empty ice bin and make new ice. |
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High ambient temperature. | ||
Ice bin left out of freezer compartment for a length of time. |
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Ice will stick together over time. | ||
Filter warning ![]() |
Filter needs replacing. | Replace filter as soon as possible. |
Ice buildup inside freezer compartment. | Freezer door not closing tightly. | Arrange items in freezer so door can close tightly. |
Check and clean door gasket seal. | ||
Ice maker makes unfamiliar sounds or seems too loud. | Normal ice maker operation. | Refer to section ‘ActiveSmart™ user warnings and sounds’. |
Ice boost function not increasing rate of ice production | Ambient temperature very warm. | Minimize door openings. |
Refrigerator is in high usage. |
Ice and Water Models Only
Problem | Possible Causes | What to Do |
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Water has poor taste/odor. | Refrigerator not used for an extended period. |
Dispense 4qt (4L) of water so fresh water supply is replenished. |
Water dispenser does not work. | Water supply turned off or not connected. |
Turn water on. |
Press dispenser for 2 minutes to remove trapped air from water line and to fill the water system. |
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Supply line may be blocked. | Check supply for kinks or leaks. | |
On first installation there may be air in water system. |
To remove air, run 3qt (3L) of water through the dispenser. |
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Filter may be blocked and need replacing. |
Replace filter (see back of this booklet for Customer Care contact details). |
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‘Dispenser Lock’ activated. | Press and hold 4 seconds. |
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Water frozen in tank. | Increase temperature to a warmer setting in fresh food compartment and freezer. |
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Water in first glass is warm. | Water dispenser not used for extended period. |
Discard first glass of water dispensed. |
Tank capacity used recently. | Allow water time to cool. | |
Drips overflow drip-shelf. | Air trapped in tank. | Flush 3qt (3L) water through dispenser, stopping intermittently. |
New filter installed. | Flush 4qt (4L) water through filter and then 3qt (3L) through dispenser. |
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Water flow rate has slowed down. | Filter cartridge is restricted. | Replace filter as soon as possible. |