Skip to main content
Fisher & Paykel Product Help

Troubleshooting

 

Problem

Possible Causes

There is a metal sheen on the glass.

This could be caused by cookware with a copper or aluminum base. Ceramic glass cleaner should remove this. If the cooktop is not cleaned after every use and the stains are allowed to burn onto the surface, they may react with the glass and no longer be removable.

The glass is being scratched.

The ceramic glass is very tough and does not scratch easily. The most common cause of scratching is rough- edged cookware. Check that your pots/pans have at, smooth bases. Do not use a heavy-duty or unsuitable nylon scourer to clean the cooktop.

The element keeps turning itself on and off.

This is normal and is caused by :
1. The element cycling to prevent the glass from overheating.
2. The controller is cycling to maintain your selected heat setting.

The element keeps turning itself on and o and the cookware isn’t heating.

This is caused by pots/pans that have uneven bases and therefore do not make good contact with the glass. Cookware like this will not heat up properly. Use cookware with smooth bases which sit at against the glass.

The ‘Element on’ and ‘Hot surface’ indicator lights are not working.

Call your Service Centre. See your Warranty and service book for contact details.

The cooktop surface is cracked.

Switch the power to the appliance o at the wall and call your Service Centre.
See your Warranty and service book for contact details. Failure to do so could result in death or electric shock.

 

Problem

Possible Causes

What to do

The display flashes 2018-01-12_1012.png (An alarm may also

sound)

The function dial has been turned to Self clean when the door is still open.

The door has been opened after Self clean has been selected but before the oven has been started.

The door is open during cooking.

Close the door and restart the

Self clean sequence.

Close the door and restart the Self clean sequence.

Close the door. The oven is still operating normally.

The display shows  2018-01-12_1024.png

The door lock is malfunctioning.

Turn the function dial to OFF. Wait for the oven to cool down completely and disconnect the cooker from the mains power supply.

Wait a few minutes then reconnect the mains.
If the display still shows 2018-01-12_1024.png disconnect the cooker again and call your Authorized Service agent of Customer Care. Do not use the cooker.

The display shows 2018-01-12_10251.png 2018-01-11_12041.png

The Self clean cycle has been stopped and then immediately re-started.

we advise against stopping a Self clean cycle and then immediately starting it again. Always wait for the oven to cool completely first.

Turn the function dial to OFF. Wait for at least 30 minutes and then start the Self clean cycle again.
If the error re-occurs call your Authorized Service Agent or Customer Care.

The display shows 2018-01-12_10253.png or 2018-01-12_1026.png

The oven temperature sensor is malfunctioning. The cooling fan will remains on and if the Self cleaning cycle is in process the door will remain locked.

Turn the function dial to OFF. Wait for the oven to cool down completely and disconnect the cooker from the mains power supply.

Wait a few minutes then reconnect to the mains power supply.
If the display still shows the error code, disconnect the cooker from the power supply and call your Authorized Service Agent or Customer Care.

The display shows 2018-01-12_1034.png2018-01-12_1024.png2018-01-12_102621.png, or 2018-01-12_102622.png

The oven is malfunctioning.

Turn the function dial to OFF. Wait for the oven to cool down completely and disconnect the cooker from the mains power supply.

Wait a few minutes then reconnect to the mains power supply.
If the display still shows the error code, disconnect the cooker and call your Authorized Service Agent or Customer Care – the cooker must not be used.

The display is blank.

Turn the function dial to OFF. Wait for the oven to cool down completely and disconnect the cooker from the mains power supply.
Wait a few minutes then reconnect to the mains power supply. If the display is still blank disconnect the cooker and call your Authorized Service Agent or Customer Care – the cooker must not be used.

  • Was this article helpful?