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Fisher & Paykel Product Help

Service Call Check

Please check the following before calling for service:

  1. Place one cup of water in a glass measuring cup in the oven and close the door securely.
    Operate the oven for two minutes at HIGH 100%.
    A. Does the light come on in the oven? YES _____ NO _____
    B. Does the cooling fan work? (Put your hand over the top ventilation openings.) YES _____ NO _____
    C. Does the turntable rotate when the TURNTABLE ON/OFF pad is touched and TURNTABLE ON is in the display? (It is normal for the turntable to turn in either direction when TURNTABLE ON is in the display.) YES _____ NO _____
    D. Is the water in the oven warm? YES _____ NO _____
  2. Remove the water from the oven and program: CONVEC, Screen Shot 2018-01-10 at 11.16.04 AM.png, 5 0 0 , START
    A. Do CONV and COOK light? YES _____ NO _____
    B. After the oven shuts off, is the inside of the oven hot? YES _____ NO _____


If “NO” is the answer to any of the above questions, please check electrical outlet, fuse and/or circuit breaker If either or both are not functioning properly, CONTACT YOUR NEAREST Fisher & Paykel AUTHORIZED SERVICER. A microwave oven should never be serviced by a “do-it-yourself” repair person.

If time appearing in the display is counting down very rapidly, check Demonstration Mode on page 30 and cancel.

For warranty service, please contact your local service provider or our Customer Care Representative at (888) 936-7872.

Before you call, please have the following information ready:

  • Model Number (located on the bottom left corner of the cavity face)
  • Serial Number (located on the bottom left corner of the cavity face)
  • Date of installation
  • A brief description of the problem

Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction, please write or email us at:


Fisher & Paykel Appliances, Inc.
Attention: Customer Care
5900 Skylab Road
Huntington Beach, CA 92647


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