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Fisher & Paykel Product Help

How to Attend to a Fault

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DD*A & DD*C Models

How Do I Know if There is a Fault?

  • Your dishwasher will beep continuously and a fault code will flash in the display.
  • Note down the fault code.
  • You may be able to fix some faults yourself - see the table on the following page.
  • If you cannot clear the fault, contact Customer Care for support or to organize a visit by a service technician (See ‘Service and warranty’ booklet for contact details).

Double models only:

  • The drawer indicator will also flash to show which drawer has a fault.
  • If there is a fault in both drawers, both drawer indicators will flash.
    • Press Fault Code.JPG to scroll between the drawers.
    • Note down the fault codes for each drawer.  There may be two different codes flashing if the faults are different in each drawer.
Note-Icon.png
  • If a fault occurs in one drawer only you are still able to use the other drawer.
  • If you have paused a drawer during a wash program, and the other drawer then faults, the paused drawer indicator will continue flashing but will be dimmed.

 

 

How to attend a Fault (1).JPG

 

How to attend a Fault (2).JPG

‘F’ Fault Codes

If the display is showing an F Codes.JPG  fault code, you may be able to clear the fault by resetting the dishwasher - see the steps below. If the fault persists, note down the code before
disconnecting the dishwasher from the water and power supplies and contact Customer Care.

To attempt to Clear the F Codes.JPG Fault Code

  1. Press Start Button.JPG to stop the beeping. Press Start Button.JPG again to turn the dishwasher off.
  2. Wait a few seconds. Press Start Button.JPG again to turn the dishwasher back on.

If the fault code has disappeared then the fault has been reset and you can continue to use your dishwasher.

 

’A’ Fault Codes

If the display is showing an ‘A’ fault code, follow the steps below to try and fix the issue.  If the fault persists, note down the code before disconnecting the dishwasher from the
water and power supplies and contact Customer Care.

Display Possible Cause What To Do
A1 Fault.JPG Water supply fault
  1. Ensure the water supply is turned on.
  2. Press Start Button.JPG once to stop the beeping, and then again to clear the fault.
  3. Press Start_Pause Button.JPG to resume the wash program.
A3 Fault.JPG Drawer cannot drain.  The drainage hose may be blocked or kinked, or the connection to drainage pipe may be blocked.
  1. Ensure the drainage hose and connection to pipes are not blocked.
  2. Press Start Button.JPG once to stop the beeping, and then again to clear the fault.
  3. Press Start_Pause Button.JPG to resume the wash program.
A6 Fault.JPG The spray arm has loosened or come off its mounting, or water pressure is too low.
  1. Open the drawer and check the spray arm.
  2. If the spray arm has loosened or come off its mounting, re-fit it. Check that it is firmly seated and turns freely (See “User maintenance instructions”).
  3. Press Start Button.JPGonce to stop the beeping, and then again to clear the fault.
  4. Press Start_Pause Button.JPG to resume the wash program.
A7 Fault.JPG Auto recovery program:
Dishwasher has detected excess foam in the drawer.
  1. Let the auto recovery program run until it is complete. The wash program will resume when the auto recovery program has completed.
  2. Check that you are using the right detergent before running another wash program.
  3. If the drawer is still filled with foam at the end of the wash program, contact customer care.

A09 Fault.JPG

(DD*C Models Only)

 Sanitize cycle hasn’t met temperature needed to sanitize dishes.
  1. Check if the water supply has been turned off or the wash program interrupted.
  2. Press Start Button.JPG once to stop the beeping, and then again to clear the fault.
  3. Run the sanitize cycle again.

 

DD*D & DD*I Models

How Do I Know if There is a Fault?

  • Your dishwasher will beep continuously and the indicators on the control panel will light up and flash.
  • Note down which indicators are lit and flashing. There are two types of fault code - ‘A’ and ‘F’. See below for which type of code your dishwasher is displaying.
  • You may be able to fix some faults yourself - see the table on following page.
  • If you cannot clear the fault, contact Customer Care for support or to organize a visit by a service technician (See ‘Service and warranty’ booklet for contact details).

 

’A’ Fault Codes

If only the wash modifier indicators are flashing, it is an ‘A’ fault.

Note-Icon.png Also one or more wash program indicators are lit.

How to attend a Fault A Codes (1).JPG

'F' Fault Codes

If the wash modifier and the lock indicators are flashing, it is an ‘F’ fault.

Note-Icon.png Also one or more wash program indicators are lit.

How to attend a Fault A Codes (2).JPG

Double models only:
There may be a fault in one or both of the drawers.
Note down which indicators are flashing or lit in each drawer. These may be different if the faults are different in each drawer.

Note-Icon.png If a fault occurs in only one drawer you are still able to use the other drawer.

‘F’ Fault Codes
If an F fault code is indicated, you may be able to clear the fault by re-setting the dishwasher - see the steps below. If the fault persists, note down the code before
disconnecting the dishwasher from the water and power supplies, and contact Customer Care.
To attempt to clear the fault code

  1. Press ► to stop the beeping. Press ► again to turn the dishwasher off.
  2. Wait a few seconds. Press ► again to turn the dishwasher back on.

If the flashing indicators have disappeared then the fault has been reset and you can continue to use your dishwasher.

 

’A’ Fault Codes

If an A fault code is indicated, follow the steps below to try and fix the issue. If the fault persists, note down the code before disconnecting the dishwasher from the water and
power supplies and contact Customer Care.

Display Possible Cause What To Do
How to attend a Fault A Fault Codes (1).JPG A1: Water Supply fault
  1. Ensure the water supply is turned on.
  2. Press ► once to stop the beeping, and then again to clear the fault.
  3. Press Start_Pause Button.JPG / ► to resume the wash program.
How to attend a Fault A Fault Codes (2).JPG A3: Drawer cannot drain. The drainage hose may be blocked or kinked, or the connection to drainage pipe may be blocked.
  1. Ensure the drainage hose and connection to pipes are not blocked.
  2. Press ► once to stop the beeping, and then again to clear the fault.
  3. Press Start_Pause Button.JPG / ► to resume the wash program.
How to attend a Fault A Fault Codes (3).JPG A6: The spray arm has loosened or come off its
mounting, or water pressure is too low.  A combination of low water pressure and excessive
foaming may also trigger an A6 fault.
  1. Open the drawer and check the spray arm.
  2. If the spray arm has loosened or come off its mounting, re-fit it.  Check that it is firmly seated and turns freely (See ‘User maintenance instructions’).
  3. Press ► once to stop the beeping, and then again to clear the fault.
  4. Press Start_Pause Button.JPG / ► to resume the wash program.
  5. If the fault code persists, check the filter on the inlet hose is not blocked, and clear if needed.
Note-Icon.png If the drawer is filled with foam
when you open it, contact Customer Care.

 
How to attend a Fault A Fault Codes (4).JPG A7: Auto recovery program:
Dishwasher has detected excess foam in the drawer.
  1. Let the auto recovery program run until it is complete. The wash program will resume when the auto recovery program has completed.
  2. Check that you are using the right detergent before running another wash program.
  3. If the drawer is filled with foam at the end of the wash program, contact Customer Care.
How to attend a Fault A Fault Codes (5).JPG A09: Sanitize cycle hasn’t met temperature needed to sanitize dishes.
  1. Check if the water supply has been turned off or the wash cycle interrupted.
  2. Press ► once to stop the beeping, and then again to clear the fault.
  3. Run the sanitize cycle again.

 

 

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