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Fisher & Paykel Product Help


The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service technician or our Customer Care Centre.

Solving operating problems


Possible Causes

What to do

Washer not turning on.

Power not switched on at the wall.

Switch the power off at the wall and wait 60 seconds before turning power on again.

Household power supply not working. Try plugging in another electrical appliance.

Keylock may be activated.

Try holding down the ‘POWER’ Screen Shot 2017-06-30 at 9.35.51 AM.png button for 2 seconds. (Refer to ‘Washer controls – Keylock mode’).

Washer not filling with water when Screen Shot 2017-06-30 at 9.21.04 AM.png touched.

Inlet taps not turned on.

Check that both the hot and cold taps are turned on.

Blocked inlet hose filters. Clear blockages from inlet hose filters.
‘Delay Start’ is set. Refer to ‘Wash options – Delay start’ for more information about the ‘Delay Start’ function.

Washer is filling continuously.

Drain hose is not installed correctly.

Ensure drain hose is located in standpipe or tub.

Ensure standpipe is at least 850 mm high but no more than 1200 mm high.
Washer could be siphoning. To prevent siphoning ensure the drain hose does not extend more than 20 mm from the end of the hose guide. (Refer to 'Installation instructions – Drain hose’).

Washer is not spinning properly.

The load could be out of balance.

Pause washer and manually redistribute the load.

Check the washer is level and does not rock in any direction. (Refer to ‘Installation instructions – Levelling instructions’).
Check the washer does not have suds build up.

Spin speed sounds slower than normal.

Clothes are unevenly distributed in the bowl.

Washer has compensated by lowering the spin speed.

The outer wash bowl may still be hot from being filled with hot water. The washer has slowed the spin speed as a protective measure.

Washer is continually going out of balance.

Washer may not be level.

Check the washer is level and does not rock in any direction. (Refer to ‘Installation instructions – Levelling instructions’).

Too much water for the load Ensure an appropriate water level is selected for the load size (or select ‘Auto’ water level).
Refer to ‘Changing pre-set options – Out of balance’ for more information to change the out of balance recovery mode.

Too much or too little water when filling on auto water level.

The washer needs to determine the correct water level for the load.

Refer to ‘Wash options’.

Some loads do not suit ‘Auto’ water level, eg pillows. Manually select the most appropriate water level for the load.

Washer is making noises.


Load is out of balance. Touch and redistribute the load.

Other noises. Refer to ‘Caring for your washer’.

Small puddle coming from under the washer.

The water level is too high for the amount of clothes and has caused excessive splashing.

Select a lower water level. (Refer to ‘Wash options – Water level’).

Large bulky garments (eg pillows, duvet) can cause splashing. Wash on the ‘Delicate’ cycle. (Refer to ‘Wash options – Washing bulky items’).


Solving wash problems


Possible Causes

What to do


Overloading of the washer.

Try reducing load size.

Inappropriate cycle selection. Choose ‘Delicate’ cycle as this cycle has been designed to minimise creasing.
Spin speed too high. Try selecting a lower spin speed.
Do not leave wet clothes to sit in the washer or laundry basket.
Wash temperature too high for items. Try selecting a lower wash temperature.
Sort your load so that items of similar weight are washed together.

Poor soil removal.

Wash cycle selected not suited to soil level in load.

Are you using the most appropriate wash cycle for the amount of dirt?

Warm wash water is too cold. Refer to ‘Changing pre-set options – Wash temperatures’.
Not enough detergent for load size or amount of soil. Refer to the detergent package for the manufacturers recommended dosage.
White clothes are better washed separately. Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water.
Cold water wash is too cold. Refer to ‘Changing pre-set options – Wash temperatures’.
Wash temperature not suited to soil type in load. Blood and mud are better washed in cold water, while oily soils are better washed in warmer water.
Overloading the washer. Try reducing your load size.
A full load of items of the same size eg sheets may not wash as well. Loads made up of articles of varying sizes will wash better.
Hard water requires more detergent than soft water. If you have hard water, try adding more detergent.


Washing with too much water (underloading) can cause the clothes to tangle around one another.

Select an appropriate water level for the load size, or select ‘Auto’ water level. (Refer to ‘Wash options').

Items wrapped around the agitator when loading. Place items, especially sheets, in the bowl as loose parcels.


Some items in load more likely to release or pick up lint.

Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics).

Overloading the washer. Try reducing your load size.
Not enough detergent to hold the lint in suspension. Try using more detergent.
Overdrying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint. Try not to over dry items when using your dryer.

Detergent residue.

Overloading the washer.

Try reducing your load size.

Did you use the recommended amount of detergent? Try using less detergent.
Some detergents need to be pre dissolved before being added to the washer. Check the detergent instructions.
Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly. Try pre-dissolving the detergent before adding it to the washer.

Black or grey marks on clothes.

A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes.

Refer to ‘Fabric Softener’ and ‘Caring for your washer’.

Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes. Make sure you are using enough detergent for the amount of dirt in your wash load. Refer to ‘Detergent’.
Empty washer and put through a ‘Bowl Clean’ cycle. (Refer to ‘Caring for your washer - Cleaning the inside of your washer’).

Dye transfer.

Washing dark coloured and light coloured items together.

Remember to separate whites and colours.

Keep wet or damp dark coloured and light coloured items separate. Wash and dry non-colourfast clothes separately.
Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes.
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