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Fisher & Paykel Product Help

Fabric softener

How the fabric softener is dispensed

The fabric softener goes into the dispenser cup on the top of the agitator. During the rinse the washer spins to release the fabric softener, delivering it down the agitator stem as the washer fills for the final deep rinse.

If fabric softener is not added to the washer correctly, it may contribute to ‘scrud’ (described below).

Note-Icon.png The ‘Quick’ cycle and ‘Eco’ option are not designed to be used with fabric softener as the fabric softener will not be dispersed correctly

How much fabric softener?

Always follow the manufacturer’s recommendations on the fabric softener packaging for the correct dosage. The ring on the dispenser cup is a guide only for the maximum amount of fabric softener to add for a full load. Smaller loads require less fabric softener.

Cleaning the dispenser

When using fabric softener, rinse your dispenser at the end of each wash.

  1. Separate the cup from the dispenser body by pushing downward on the base of the cup.
  2. Rinse both parts of the dispenser using warm soapy water.

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Scrud is the name given to the waxy build-up that can occur within a washer when the fabric softener comes into contact with detergent. This can happen when fabric softener is not added to the washer correctly. This build-up is not brought about by a fault in the washer. If scrud is allowed to build-up in the washer, it can result in stains on your clothes and/or an unpleasant smell in your washer.

If you wish to use fabric softener we recommend:

  • Using fabric softener sparingly.
  • When filling the dispenser, do not splash or overfill.
  • Clean the dispenser as soon as the cycle has finished.
  • Clean your washer regularly (refer to ‘Caring for your washer').
  • Cold water washing increases the chance of a build-up of scrud occurring. We recommend a ‘Warm’ or ‘Hot’ wash at regular intervals, eg approximately every 5th wash.
  • Fabric softener of a thinner consistency is less likely to leave residue in the dispenser and contribute to a build-up.
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