Please read the following pages before you call for service.
Your washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 5 seconds it is telling you that it has a problem which you can solve using the checklist below.
Your machine sounds a musical series of beeps* every 5 seconds and displays a user warning on the screen:
| “no hot” (I am not getting any hot water) |
| Hot water supply is not hot enough to maintain the wash temperature you have selected. Select a lower wash temperature. |
| Inlet hose filters may be blocked. |
| There may be a kink in the hose. |
| Hot tap has not been turned on. |
| Inlet hoses are connected to the wrong taps. |
| “no CLd” (I am not getting any cold water) |
| Cold tap has not been turned on. |
| Inlet hose filters may be blocked. |
| There may be a kink in the hose. |
| Inlet hoses are connected to the wrong taps. |
| Cold water temperature exceeds recommended limits (refer to 'Installation instructions'). |
| The flow rate of the supply water is too slow. |
| “no tAP” (I am not getting any water) |
| The taps have not been turned on. |
| Inlet hose filters may be blocked. |
| The hoses may be kinked. |
| The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the machine (refer to 'Installation instructions'). |
| The flow rate of the supply water is too slow. |
| “out oF bAL” (out of balance) |
| Wash load is out of balance. Ensure the machine is stationary. Manually redistribute the load. |
| Check the machine is level (refer to 'Installation instructions'). |
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* The beeps are the same sound your washer makes when you turn it on at the wall.
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| “Sud LoC” (suds lock – I have too many suds) |
| The machine has a suds build-up (too much detergent may have been used for the amount of soil in the load). Wait for suds to dissolve (about 20 min). Rinse clothes using a deep rinse. |
| Check the standpipe height does not exceed 2400 mm. |
| If the symptom persists, call your Fisher & Paykel Dealer or Authorised Repairer. |
| “LId LoC” or “LId opn” (lid lock or lid open – I can’t lock the lid or the lid is open) |
| Make sure the lid is closed. |
| Press START / PAUSE (refer to 'WashSmart™ safety features'). |
| If the symptom persists call your Fisher & Paykel Dealer or Authorised Repairer. |
| “too FUL” (too full – I am overloaded) |
| The machine is overloaded and can not agitate. Ensure the machine is stationary. Remove items until the remaining ones can move freely. |
| Select a higher water level. |
Single beep every second and... possible solutions
| Three digit fault code displayed on screen |
- Turn your machine off at the wall,
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- Wait for 60 seconds and turn it back on.
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- Check the machine is level (refer to 'Installation instructions').
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- Remove load and retry.
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- Complete a deep RINSE and SPIN.
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- If the fault re-occurs repeat Step 1.
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If the machine still will not work call your Fisher & Paykel Dealer or Authorised Repairer to arrange service (refer to 'Customer Care').
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