Before you call for service
Please read the following pages before you call for service.
Your washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 5 seconds it is telling you that it has a problem which you can solve using the checklist below.
Your machine sounds a musical series of beeps* every 5 seconds and displays a user warning on the screen:
Problem | Displayed As | What to do |
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The machine is not getting any hot water. |
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Hot water supply is not hot enough to maintain the wash temperature you have selected. Select a lower wash temperature. |
Inlet hose filters may be blocked. |
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There may be a kink in the hose. |
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Hot tap has not been turned on. |
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Inlet hoses are connected to the wrong taps. |
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The machine is not getting any cold water. |
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Cold tap has not been turned on. |
Inlet hose filters may be blocked. |
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There may be a kink in the hose. |
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Inlet hoses are connected to the wrong taps. |
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Cold water temperature exceeds recommended limits (refer to 'Installation instructions'). |
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The flow rate of the supply water is too slow. |
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The machine is not getting any water. |
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The taps have not been turned on. |
Inlet hose filters may be blocked. |
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The hoses may be kinked. |
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The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the machine (refer to 'Installation instructions'). |
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The flow rate of the supply water is too slow. |
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The machine is out of balance. |
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Wash load is out of balance. Ensure the machine is stationary. Manually redistribute the load. |
Check the machine is level (refer to 'Installation instructions'). |
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The machine has too many suds. |
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The machine has a suds build-up (too much detergent may have been used for the amount of soil in the load). Wait for suds to dissolve (about 20 min). Rinse clothes using a deep rinse. |
Check the standpipe height does not exceed 2400 mm. |
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If the symptom persists, call your Fisher & Paykel dealer or Authorised Repairer. |
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The lid can’t lock or the lid is open. |
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Make sure the lid is closed. |
Press |
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If the symptom persists call your Fisher & Paykel dealer or Authorised Repairer. |
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The machine is overloaded. |
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The machine is overloaded and can not agitate. Ensure the machine is stationary. Remove items until the remaining ones can move freely. |
Select a higher water level. |
* The beeps are the same sound your washer makes when you turn it on at the wall.