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Fisher & Paykel Product Help

Before you call for service

Please read the following pages before you call for service.

Your washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 5 seconds it is telling you that it has a problem which you can solve using the checklist below.

Your machine sounds a musical series of beeps* every 5 seconds and displays a user warning on the screen:

Problem Displayed As What to do

The machine is not getting any hot water.


Hot water supply is not hot enough to maintain the wash temperature you have selected. Select a lower wash temperature.

Inlet hose filters may be blocked.

There may be a kink in the hose.

Hot tap has not been turned on.

Inlet hoses are connected to the wrong taps.

The machine is not getting any cold water.


Cold tap has not been turned on.

Inlet hose filters may be blocked.

There may be a kink in the hose.

Inlet hoses are connected to the wrong taps.

Cold water temperature exceeds recommended limits (refer to 'Installation instructions').

The flow rate of the supply water is too slow.

The machine is not getting any water.


The taps have not been turned on.

Inlet hose filters may be blocked.

The hoses may be kinked.

The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the machine (refer to 'Installation instructions').

The flow rate of the supply water is too slow.

The machine is out of balance.


Wash load is out of balance. Ensure the machine is stationary. Manually redistribute the load.

Check the machine is level (refer to 'Installation instructions').

The machine has too many suds.


The machine has a suds build-up (too much detergent may have been used for the amount of soil in the load). Wait for suds to dissolve (about 20 min). Rinse clothes using a deep rinse.

Check the standpipe height does not exceed 2400 mm.

If the symptom persists, call your Fisher & Paykel dealer or Authorised Repairer.

 

The lid can’t lock or the lid is open.

Make sure the lid is closed.

Press  (refer to 'FabricSmart™ safety features').

If the symptom persists call your Fisher & Paykel dealer or Authorised Repairer.

 

The machine is overloaded.

The machine is overloaded and can not agitate. Ensure the machine is stationary. Remove items until the remaining ones can move freely.

Select a higher water level.

* The beeps are the same sound your washer makes when you turn it on at the wall.

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