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Fisher & Paykel Product Help

Caring for your washer

When you have finished using your washer

  • Turn off the taps to prevent the chance of flooding should a hose burst.
  • Turn off the power at the wall.

Cold water washing

If you always wash with cold water, we recommend that a ‘Warm’ or ‘Hot’ wash be used at regular intervals, eg every 5th wash should be at least a warm one.

Cleaning your washer


Ensure the power is turned off at the wall before cleaning your washer.

  • Clean the surfaces of your washer with a soft damp cloth only and wipe dry. Do not use scouring or spray cleaners as they can damage the paint, plastic and panel surfaces.
  • Clean the fabric softener dispenser after each cycle using warm soapy water.
  • To remove the agitator for cleaning, unscrew the nut down the centre of the agitator by turning anti-clockwise.
  • The SmartTouch™ Control Dial and soft close lid are not designed to be removable for cleaning. Do not attempt to remove the dial or lid.

The agitator must be fully pushed onto the shaft when refitting. Tighten the nut firmly by hand. Ensure the agitator is not loose.

Cleaning the inside of your washer

It is important that you occasionally clean the inside of your machine. Your FabricSmart™ has a ‘Bowl Clean’ cycle specifically for this purpose and will remind you every 100 cycles to run this cycle (the ‘Bowl Clean’ cycle icon will flash to alert you), or we recommend completing this cycle 5 – 6 times a year. We suggest that you do not have any items in the washer when you run this cycle.

Cleaning steps

  1. Add approximately 2 full scoops of a good quality powdered detergent directly into the detergent dispenser.
  2. Touch Screen Shot 2017-06-26 at 1.28.57 PM.png to turn your machine on and select the ‘Bowl Clean’ cycle.
  3. Touch Screen Shot 2017-06-26 at 1.29.04 PM.png to start the cycle (refer to ‘Wash cycles’ for cycle details).

Products that might damage your washer

  • Concentrated bleaches, nappy sanitisers and hydrocarbon solvents (eg petrol and paint thinners) can cause damage to the paintwork and components of your washer. Be careful when washing garments stained with solvents as they are flammable. DO NOT put them in your dryer.
  • Do not use pre-treatment sprays or liquids on or near your washer as they can damage your machine’s control panel and plastic surfaces.
  • Use of dyes in your washer may cause staining of the plastic components. The dye will not damage the machine but we suggest you thoroughly clean your washer afterwards. We do not recommend the use of dye strippers in your washer.

Washer sounds and beeps

Your washer will make sounds that you will not have heard from other clothes washers.

  • While draining, your machine may give several low thuds. Your machine is checking that the water has drained before spinning.
  • Your washer will beep if you have used ‘No Spin’ and at the end of the cycle.
  • If your machine is beeping continuously or giving a musical series of beeps, refer to the ‘Before you call for service’ section.

Automatic lint system

Your washer has a self-cleaning lint system. The machine automatically separates the lint from the wash water, traps the lint between the inner and outer bowls and flushes it out at the end of the wash.

Saving water

Water saving tips

  • Bigger loads are more efficient than small loads.
  • Use the ‘Eco Rinse’ option (refer to the ‘Wash options’ section).

Recycling the wash water

Your washer also offers several ways of reusing the wash and rinse water.

  1. Select ‘Soak’ on the first wash cycle.
  2. Remove the clothes at the end of the wash phase and add the second load to the wash water.
  3. Select the wash cycle for the second load. You may need to add extra detergent.
  4. Remove the second load at the end of the cycle.
  5. Replace the first load, select ‘Rinse’ and complete the cycle.
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