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Fisher & Paykel Product Help

Troubleshooting

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem.

If you still have problems, please contact your Fisher & Paykel Authorised Repairer.

Solving operating problems

Problem

Possible Causes

What to do

Washer not turning on.

Power not switched on at the wall.

Switch the power on at the wall. Then touch ‘Power’  .

Household power supply not working.

Try plugging in another electrical appliance.

Keylock may be activated.

Touch and hold the ‘Power’  button for 2 seconds. Refer to 'CleanSmart™ washer controls'.

Washer not filling with water when  touched.

Inlet taps not turned on.

Check that both the hot and cold taps are turned on.

Blocked inlet hose filters.

Clear blockages from inlet hose filters.

‘Delay Start’ is set.

Refer to 'Getting started quickly' and 'Wash options - Delay Start' for information about the ‘Delay Start’ function.

Washer is filling continuously.

Drain hose is not installed correctly.

Ensure drain hose is located instandpipe or tub.

Ensure standpipe is at least 850 mmhigh but no more than 1200 mm high.

Washer could be siphoning.

To prevent siphoning ensure the drain hose does not extend more than 20 mm from the end of the hose guide. Refer to 'Installation instructions - Drain Hose'.

Washer is not spinning properly.

The load could be out of balance.

Pause washer and manually redistribute the load.

Washer is not level.

Check the washer is level and does not rock in any direction. Refer to 'Installation instructions - Levelling instructions'.

Spin speed sounds slower than normal.

Clothes are unevenly distributed in the bowl.

Washer has compensated by lowering the spin speed.

The outer wash bowl may still be hot from being filled with hot water.

The washer has slowed the spin speed as a protective measure.

Washer is continually going out of balance.

Washer may not be level.

Check the washer is level and does not rock in any direction. Refer to 'Installation instructions - Levelling instructions'.

Refer to 'Changing pre-set options' to change the out of balance recovery mode.

Towels causing out of balance.

Heavy, wet towels have become unevenly distributed.

Try washing a mixture of large towels and smaller towels.

Reduce the size of your load with a minimum of two towels to balance the bowl.

Too much or too little water when filling.

Your washer is designed to automatically sense load size and minimise water use, therefore the water level may look different to your previous washer.

This is normal. Refer to 'The unique CleanSmart™ wash'.

Wash water temperature is not warm

The unique high efficiency wash system uses two wash phases. The second phase may be cooler than the first to minimise energy use.

This is normal and will not affect wash performance. Refer to 'The unique CleanSmart™ wash'.

Too many soap suds

Incorrect detergent being used.

Ensure that you are using a Low Suds or HE detergent.

Try using a little less detergent, especially if garments are only lightly soiled.

Your washer is making noises.

Load is out of balance.

Touch  and redistribute the load.

There is a fault indicated by continuous beeping or a musical series of beeps.

Refer to pages 'Before you call for service' and 'Fault codes'.

Small puddle coming from under the washer.

A dispenser may be blocked.

Refer to 'Caring for your washer'.

Wash cycle time longer than usual.

If water pressure is low, cycle time will increase due to longer fill times.

Ensure that inlet hose filters are not blocked.

The out of balance automatic recovery setting may be selected (ie Automatic Recovery is ON).

Refer to 'Changing pre-set options'.

Wash cycle time is approximate and may be affected by a number of factors.

Refer to 'CleanSmart™ washer controls' and 'Wash cycles'.

Small amount of water in bowl at end of cycle.

A small amount of water may discharge from the fill nozzle after wash.

This is normal.

Liquid remaining in Fabric Softener and/or Wash Boost dispenser at end of cycle.

‘Softener’ option may not have been selected.

Check next time if you wish for softener to be dispensed that the ‘Softener’ option is selected.

After flushing of dispensers, a small amount of water may remain in the dispenser at the end of the cycle.

This is normal.

Dispensers may be blocked.

Try cleaning your Fabric Softener and/or Wash Boost dispenser to remove any blockages. Refer to 'Caring for your washer'.

Creasing.

Overloading of the washer.

Try reducing load size.

Inappropriate cycle selection.

Choose ‘Easy Iron’ or ‘Delicate’ cycle as these cycles have been designed to minimise creasing.

Spin speed too high.

Try selecting a lower spin speed.

Wash temperature too high for items.

Try selecting a lower wash temperature.

Other

Sort your load so that items of similar weight are washed together.

Do not leave wet clothes to sit in the washer or laundry basket.

Poor soil removal.

Wash cycle selected not suited to soil level in load.

Check you are using appropriate soil level for amount of dirt.

Warm wash water is too cold.

Refer to 'Changing pre-set options'.

Not enough detergent for load size or amount of soil.

Refer to 'Detergent'.

Try using one of the ‘Wash Boost’ options (refer to 'Wash Boost').

White clothes are better washed separately.

Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water.

Cold water wash is too cold.

Refer to 'Changing pre-set options'.

Blood and mud are better washed in cold water, while oily soils are better washed in warmer water.

Select the wash temperature according to soil type.

Overloading the washer.

Try reducing your load size.

Hard water requires more detergent than soft water.

If you have hard water, try adding more detergent.

Try selecting ‘Heavy’ option using the soil level button.

Other.

Loads made up of articles of varying sizes will wash better.

Tangling.

Incorrect loading.

Place items, especially sheets, in the bowl as loose parcels. Refer to 'Sorting and loading'.

Wash cycle selected not suited to load.

Try using ‘Easy Iron’ cycle to wash shirts.

Wash sheets separately using the ‘Sheets’ cycle.

Wash your most valued items using the ‘Delicate’ cycle.

Try using ‘High Efficiency Off’ (refer to 'The unique CleanSmart™ wash').

Linting.

Some items in load more likely to release or pick up lint.

Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics).

Overloading the washer.

Try reducing your load size.

Not enough detergent to hold the lint in suspension.

Try using more detergent.

Overdrying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint.

Try not to over dry items when using your dryer.

Detergent residue.

Overloading the washer.

Try reducing your load size.

Incorrect detergent dosage.

Try using less detergent. Refer to 'Detergent'.

Check the detergent instructions.

Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly.

Try pre-dissolving the detergent before adding it to the washer.

Try using a liquid detergent.

Wash cycle selected is not the most appropriate.

Try using ‘Softener’ option to give more water in the rinse.

Adding fabric softener is not needed in this instance. 

Black or grey marks on clothes.

A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes.

Refer to 'Fabric softener'.

Empty washer and put through a ‘Bowl Clean’ cycle. Refer to 'Caring for your washer'.

Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes.

Make sure you are using enough detergent for the amount of dirt in your wash load. Refer to 'Detergent'.

Dye transfer.

Washing dark coloured and light coloured items together.

Remember to separate whites and colours.

Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes.

Wash and dry non-colourfast clothes separately.

Sheets and duvet / doona covers tangling or engulfing each other.

Wash cycle selected is not the most appropriate.

Wash sheets and duvet / doona covers on their own on the ‘Sheets’ cycle.

Incorrect loading.

Place sheets and duvet / doona covers into the bowl individually, to the side of the low profile agitator (ensure each item does not cover more than half of the bowl area). Load the items in layers around the bowl (2 sheets or duvet / doona covers per layer). Ensure duvet / doona covers are buttoned or domed closed before washing.

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