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Fisher & Paykel Product Help

Before you call for service

Please read the following pages before you call for service.

Your CleanSmart™ washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 5 seconds it is telling you that it has a problem which you can correct yourself with the help of the checklists on the following pages.

Your washer sounds a musical series of beeps* every 5 seconds and displays a user warning on the screen:

Problem

Displayed As

What to do

The washer is not getting any hot water.

Hot water supply is not hot enough to maintain the wash temperature you have selected. Select a lower wash temperature.

Inlet hose filters may be blocked and should be cleaned or replaced.

There may be a kink in the hose. Undo the hose to remove the kink, and reattach. Damaged hoses should be replaced.

Ensure hot tap has been turned on.

Check inlet hoses are connected to the correct taps.

The washer is not getting any cold water.

Ensure cold tap has been turned on.

Inlet hose filters may be blocked and should be cleaned or replaced.

There may be a kink in the hose. Undo the hose to remove the kink, and reattach. Damaged hoses should be replaced.

Check inlet hoses are connected to the correct taps.

Cold water temperature exceeds recommended limits (refer to ‘Installation instructions – Water supply’).

The flow rate of the supply water is too slow. Refer to a registered plumber for advice.

The washer is not getting any water.

Ensure taps have been turned on.

Inlet hose filters may be blocked and should be cleaned or replaced.

There may be a kink in the hose. Undo the hose to remove the kink, and reattach. Damaged hoses should be replaced.

The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the washer (refer to ‘Installation instructions –Drain hose’).

The flow rate of the supply water is too slow. Refer to a registered plumber for advice.

The washer is out of balance.

Wash load is out of balance. Ensure the washer is stationary. Manually redistribute the load.

Check the washer is level (refer to ‘Installation instructions – Levelling instructions’).

The washer has too many suds.

The washer has a suds build-up (too much detergent may have been used for the amount of soil in the load). Wait for suds to dissolve (about 20 min). Rinse clothes using a deep rinse.

Check the standpipe height does not exceed 1200 mm.

If using the ‘Dual Wash’ option, reduce the amount of detergent placed in the detergent dispenser.

If the symptom persists, call your Fisher & Paykel dealer or Authorised Repairer.

The lid can’t lock or the lid is open.

Make sure the lid is closed.

Touch  . (Refer to ‘Washer safety features – Lid lock’).

If the symptom persists call your Fisher & Paykel dealer or Authorised Repairer.

The washer is overloaded.

The washer is overloaded and cannot agitate. Ensure the washer is stationary. Remove items until the remaining ones can move freely.

Check that the washer is not siphoning (refer to ‘Installation instructions – Drain hose’).

The washer has stopped.

The power was cut to the washer. The washer will restart automatically. No action is required.

The washer has stopped.

The  or ‘Power’  button was touched and the washer was inactive for 3 minutes. The washer will automatically drain to a safe level. Touch any button to stop autodraining then touch  to resume thewash cycle.

* The beeps are the same sound your washer makes when you turn it on at the wall.

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