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Fisher & Paykel Product Help

Solving operating problems

Pressing POWER does not turn on machine
Is the power switched on at the wall?
Unplug from wall. Wait 60 seconds, plug back in, turn on and try again.
Could household power supply be at fault? Try plugging in another appliance.
Keylock mode may be activated. Try holding down the POWER button for 2 seconds. Refer to 'CleanSmart™ controls'.
Pressing START / PAUSE does not start the fill
Are both hot and cold taps turned on?
Are the inlet hose filters blocked? Check the tap end of the inlet hoses.
Is DELAY START set?
Filling continuously
Ensure drain hose is located in standpipe or tub.
Ensure standpipe or tub is at least 850 mm high and no more than 2400 mm high.
Make sure the machine is not siphoning (refer to 'Installation instructions').
Not spinning properly
Ensure load is not out of balance.
Check machine is level and does not rock in any direction (refer to 'Installation instructions').
Ensure machine does not have suds buildup.
Spin speed sounds slower than normal
Clothes are unevenly distributed in wash bowl and your machine has slowed the spin to compensate.
The wash bowl may still be hot from being filled with hot water. The washer has slowed the spin speed as a protective measure.
Water level low
Your machine is designed to automatically sense load size and minimise water use, therefore the water level may look different to your previous washer; this is normal.
Wash water temperature is not warm
The unique high efficiency wash system uses two wash phases. The second phase may be cooler than the first to minimise energy use. This is normal and will not affect wash performance (refer to 'The unique CleanSmart™ wash').
Too many soap suds
Ensure that you are using a Low Suds or HE detergent.
Try using a little less detergent, especially if garments are only lightly soiled.
Small puddle of water coming from under machine
The detergent dispenser may be blocked (refer to 'Caring for your washer').
Fabric softener dispenser may not be fitted correctly (refer to 'Fabric softener').
Machine may have been overloaded, causing splash from clothes as machine filled. Try reducing load size or select BULKY cycle for large, bulky items.
Wash cycle time longer than usual
If water pressure is low, cycle time will increase due to longer fill times. Ensure that inlet hose filters are not blocked.
The out of balance automatic recovery setting may be selected (ie Automatic Recovery is ON). Refer to 'Changing pre-set options'.
Wash cycle time is approximate and may be affected by a number of factors (refer to 'CleanSmart™ controls').
Small amount of water in bowl at end of cycle
It is normal for a small amount of water to discharge from the fill nozzle after a wash.
Liquid remaining in fabric softener and/or Wash Boost dispenser at end of cycle
Check next time if you wish for softener to be dispensed that the SOFTENER option is selected.
A small amount of water remaining in the dispenser at the end of the cycle is normal.
Try cleaning your fabric softener dispenser to remove any blockages.
If liquid left in a dispenser is at MAX level at the completion of the cycle, check for and remove any blockages.
Noises
Banging – the load is out of balance (refer to 'Sorting and loading' and 'Changing pre-set options').
Continuous beeping or a musical series of beeps (refer to 'Before you call for service').

If problems persist, contact your Fisher & Paykel Authorised Repairer (refer to 'Customer Care').

 

Creasing
Was the washer (or dryer) overloaded?
Selecting the EASY IRON cycle will minimise creasing.
Try selecting a slower spin speed.
Try not to leave wet clothes sitting in the washer or laundry basket.
Try selecting a lower wash temperature.
Sort your load so that items of similar weight are washed together.
Linting
Was the washer overloaded?
Wash lint givers, eg towels, separately from lint receivers, eg synthetics. Also wash similar colours together (eg light items with light items, dark items with dark items).
Have you used enough detergent?
Over drying clothes in the dryer can cause them to attract lint.
Try using High Efficiency OFF (refer to 'The unique CleanSmart™ wash'), or select the SOFTENER option (refer to 'Fabric softener').
Poor soil removal
Are you using the most appropriate wash cycle for the amount of dirt?
Did you use enough detergent for the amount of dirt?
Was the washer overloaded?
Separate heavily and lightly soiled garments.
Use a wash temperature suitable for soil type, eg warm for greasy soils, cold for muddy soils.
Try using one of the WASH BOOST options (refer to 'Wash Boost').
Try selecting the HEAVY option using the SOIL LEVEL button.
Detergent residue
Are you using the most appropriate wash cycle?
Did you use the recommended amount of liquid detergent?

Use the SOFTENER rinse (ensure the SOFTENER option is selected) to give more water in the rinse.

Adding fabric softener to the dispenser is not needed in this instance.

Was the washer overloaded? Ensure items have enough room to move in the wash bowl.
Is your cold water supply less than 20°C? Programme the CONTROLLED COLD temperature option.
Dye transfer
Remember to separate whites and colours.
Wash non-colourfast items separately and select COLD wash temperature.
Remember to remove items from the washer as soon as the wash is finished.
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