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Fisher & Paykel Product Help

Before you call for service

Please read the following pages before you call for service.

Your CleanSmart™ is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 5 seconds it is telling you that it has a problem which you can correct yourself with the help of the checklists on the following pages.

Your machine sounds a musical series of beeps* every 5 seconds and displays a user warning on the screen:

“no hot” (no hot – I am not getting any hot water)
Check that the hot water supply has been turned on.
Your hot water supply may not be hot enough to maintain the selected water temperature.
Select a lower wash temperature.
Check that the inlet hose filter is not blocked.
Check that the inlet hoses are not kinked or squashed.
Check that the inlet hoses have been connected to the correct taps.
The flow rate of the supply water may be too slow.
“no Cld” (no cold – I am not getting any cold water)
Check that the cold water supply has been turned on.
Your cold water temperature may exceed the recommended limits (refer to 'Installation instructions').
Check that the inlet hose filter is not blocked.
Check that the inlet hoses are not kinked or squashed.
Check that the inlet hoses have been connected to the correct taps.
The flow rate of the supply water may be too slow.
“out oF bAL” (out of balance)
Wash load is out of balance.
Ensure the machine is stationary and manually redistribute the load.
Check your machine is level (refer to 'Installation instructions').

* The beeps are the same sound your washer makes when you turn it on at the wall

 

“Sud LOC” (suds lock – I have too many suds)
Your machine has a suds build-up. Too much detergent may have been used for the amount of soil in the load.
Ensure that you are using a HE, Low Sudsing, Matic or Front Loader type detergent.
Wait for suds to dissolve (about 20 minutes).
Restart the cycle from the start (do not add more detergent).
Check the standpipe height does not exceed 2400 mm.
If using the DUAL WASH option, reduce the amount of detergent placed in the detergent dispenser.
“Lid LOC” or “Lid OPn” (lid lock or lid open – I can’t lock the lid or the lid is open)
Check that the lid is closed.
Press START / PAUSE (refer to 'CleanSmart™ safety features').
If the symptom persists, call your Fisher & Paykel Authorised Repairer.
“too FUL” (too full – I am overloaded)
Your machine is overloaded and cannot continue the cycle.
Ensure the machine is stationary and remove items until the remaining ones can move freely.
Check that the machine is not siphoning (refer to 'Installation instructions').

Single beep every second and...

A number shows on the display (this is a fault code)
  1. Turn your machine off at the wall.
  1. Wait 1 minute and turn it back on.
  1. Check your machine is level (refer to 'Installation instructions').
  1. Remove load and retry.
  1. Perform a RINSE cycle (refer to 'Wash cycles').
  1. If the fault re-occurs repeat steps 1 and 2.

If the machine still will not work, call your Fisher & Paykel Authorised Repairer to arrange service (refer to 'Customer Care'). 

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