Please read the following pages before you call for service.
Your CleanSmart™ is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 5 seconds it is telling you that it has a problem which you can correct yourself with the help of the checklists on the following pages.
Your machine sounds a musical series of beeps* every 5 seconds and displays a user warning on the screen:
| “no hot” (no hot – I am not getting any hot water) |
| Check that the hot water supply has been turned on. |
| Your hot water supply may not be hot enough to maintain the selected water temperature. |
| Select a lower wash temperature. |
| Check that the inlet hose filter is not blocked. |
| Check that the inlet hoses are not kinked or squashed. |
| Check that the inlet hoses have been connected to the correct taps. |
| The flow rate of the supply water may be too slow. |
| “no Cld” (no cold – I am not getting any cold water) |
| Check that the cold water supply has been turned on. |
| Your cold water temperature may exceed the recommended limits (refer to 'Installation instructions'). |
| Check that the inlet hose filter is not blocked. |
| Check that the inlet hoses are not kinked or squashed. |
| Check that the inlet hoses have been connected to the correct taps. |
| The flow rate of the supply water may be too slow. |
| “out oF bAL” (out of balance) |
| Wash load is out of balance. |
| Ensure the machine is stationary and manually redistribute the load. |
| Check your machine is level (refer to 'Installation instructions'). |
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* The beeps are the same sound your washer makes when you turn it on at the wall
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| “Sud LOC” (suds lock – I have too many suds) |
| Your machine has a suds build-up. Too much detergent may have been used for the amount of soil in the load. |
| Ensure that you are using a HE, Low Sudsing, Matic or Front Loader type detergent. |
| Wait for suds to dissolve (about 20 minutes). |
| Restart the cycle from the start (do not add more detergent). |
| Check the standpipe height does not exceed 2400 mm. |
| If using the DUAL WASH option, reduce the amount of detergent placed in the detergent dispenser. |
| “Lid LOC” or “Lid OPn” (lid lock or lid open – I can’t lock the lid or the lid is open) |
| Check that the lid is closed. |
| Press START / PAUSE (refer to 'CleanSmart™ safety features'). |
| If the symptom persists, call your Fisher & Paykel Authorised Repairer. |
| “too FUL” (too full – I am overloaded) |
| Your machine is overloaded and cannot continue the cycle. |
| Ensure the machine is stationary and remove items until the remaining ones can move freely. |
| Check that the machine is not siphoning (refer to 'Installation instructions'). |
Single beep every second and...
| A number shows on the display (this is a fault code) |
- Turn your machine off at the wall.
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- Wait 1 minute and turn it back on.
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- Check your machine is level (refer to 'Installation instructions').
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- Remove load and retry.
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- Perform a RINSE cycle (refer to 'Wash cycles').
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- If the fault re-occurs repeat steps 1 and 2.
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If the machine still will not work, call your Fisher & Paykel Authorised Repairer to arrange service (refer to 'Customer Care').
