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Fisher & Paykel Product Help

Troubleshooting

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service technician.

Solving Operating Problems

Problem Possible Causes What to do
Washer not turning on. Power not switched on at the wall. Switch the power on at the wall. Then press ‘POWER’.
Household power supply not working. Try plugging in another electrical appliance.
Keylock may be activated. Touch and hold the ‘Keylock’ button for 2 seconds (refer to 'Wash cycle options').
Touching  does not start the fill. Washer door not closed properly. Open and reclose door.
The washer is waiting for a command from you. If  is flashing then the washer is waiting for a command from you.
The washer has detected a fault. Check if a code is being displayed on the panel (refer to 'Before you call for service').
Hot and cold taps not turned on. Check that both hot and cold taps are turned on (if using cold inlet only ensure inlet valve cap is installed on the hot valve on the machine, if present).
Hot and cold taps not connected to the corresponding valve on the machine. Check the cold tap is connected to the cold valve on the machine and the hot tap is connected to the hot valve (if present).
Blocked hose filters. Check the tap end of the inlet hose(s) for blockages.
Inlet hose leaking, twisted or damaged. Check the inlet hose for leaks or damage. Check that the inlet hose is not twisted.
Faulty water supply. Check taps that aren’t connected to the machine are working.
Delay start maybe set. Refer to 'Wash cycle options'.
Washer stops working mid cycle. The washer has detected a fault. Refer to 'Before you call for service' and 'Fault codes'.
Power or water failure. Check the power and/or water is working correctly.
Washer has been paused. Touch the  button to continue.
Too many suds. Washer is waiting for suds to dissolve before continuing the cycle.
Washer drains while filling. Drain hose too low. Ensure the height of the drain hose is at least 800mm from the floor level (refer to 'Installation instructions').
Drain hose sitting in water. Clear the drain.
Washer is not draining. Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to 'Caring for your washer').
Drain hose higher than 1200 mm above floor level. Lower the level of the drain hose (refer to 'Installation instructions').
Filling continuously. Drain hose not connected to standpipe or tub. Connect drain hose correctly (refer to 'Installation instructions').
Machine siphoning. Ensure standpipe or tub is at least 800mm from the floor level.
Poor rinsing. Incorrect detergent used. Use low sudsing, front loader detergent only (refer to 'Detergent and fabric softener').
Too much detergent used. Ensure the correct dose of detergent is used for the load size and soil level (refer to 'Detergent and fabric softener').
Not spinning properly. Load has gone out of balance. Open door and redistribute load, then restart the washer.
Machine is not level. Ensure machine is correctly levelled (refer to 'Installation instructions').
Suds build up. Check the amount of detergent used, reduce if necessary.
Too many soap suds. Incorrect type of detergent used. Use low sudsing, front loader detergent only (refer to 'Detergent and fabric softener').
Too much detergent used. Ensure the correct dose of detergent is used for the load size and soil level (refer to 'Detergent and fabric softener').
Small puddle of water from under the machine. Inlet hose or drain hose leaking. Check inlet hose(s) and the drain hose are correctly attached and not damaged
Lots of suds. Suds may have leaked and then dissolved.
Detergent dispenser blocked. Clean detergent dispenser drawer (refer to 'Caring for your washer').
Detergent dispenser drawer not fully closed. Close detergent dispenser drawer fully and ensure it remains closed during the cycle.
Damage to door seal. Check seal inside door for damage. If it sustains any damage it will need to be replaced.
Cycle time longer than usual/Inaccurate time reading/ Adjustment of time remaining during cycle. Wash time is approximate. Wash time may be influenced by a number of factors (refer to 'Washer controls').
Low water pressure or flow rate. Ensure that inlet hose filters are not blocked.
Out of balance or oversudsing. Recovery from out of balance or oversudsing will extend cycle time (refer to 'Before you call for service').
Washing a large load. Be aware that it will take longer for the machine to fill.
Selecting various options. Be aware that some options will extend cycle time.
Detergent or fabric softener remaining in detergent dispenser at the end of the cycle. Detergent drawer not properly closed or was opened part way through the cycle. Ensure the detergent dispenser drawer is fully closed at the start of the cycle and remains closed throughout the cycle.
Dirty or blocked detergent dispenser. Clean the detergent dispenser (refer to 'Caring for your washer').
Liquid sitting at the ‘Max’ level at the end of the cycle indicates a blockage. Clean the fabric softener dispenser (refer to 'Caring for your washer').
Dispenser over loaded with detergent. Clean out remaining detergent and refer to page 'Detergent and fabric softener' for dosing information.
Washing very wet at the end of the cycle. Cycle selected not appropriate. Particularly short or delicate cycles have shorter spins which can result in wetter washing at the end of the cycle.
Incorrect spin speed for load selected. Select a faster spin speed.
An out of balance load has occurred. The washer compensates for the out of balance by using a lower spin speed, to reduce noise and potential damage to itself.
Vibrating. Transit bolts left in place. Ensure transit bolts are removed prior to use of the machine (refer to 'Installation instructions').
Washer may not be level. Ensure washer is installed on an appropriate surface and levelled correctly (refer to 'Installation instructions').
Load is out of balance. Wash an average sized load rather than a smaller load or a single item. Washing one item at a time is not recommended as it is difficult for the washer to balance a single item during spin.

 

Solving wash problems 

Problem Possible Causes What to do
Creasing. Washer overloaded. Do not overload washer.
Incorrect cycle for load type. Use the ‘Easy Iron’ or ‘Handwash’ cycle for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left in washer or laundry basket. Laundry left sitting wet is more likely to crease. If not removing clothes from washer immediately at end of cycle, select the ‘Wrinkle Free’ option (WH8560F, WH8060F, WH8560P, WH8060P and WH7560P models only). Do not leave wet washing sitting in a washing basket.
Wash temperature too hot for load type. Select a lower wash temperature. Check items care label for correct care.
Items not sorted correctly. Sort load so that items of similar weight are washed together (refer to 'Sorting and loading').
Poor soil Removal. Incorrect wash cycle selected. Select a wash cycle that is appropriate for the amount of dirt (refer to 'Wash cycles').
Insufficient detergent. Ensure the correct dose of detergent is used for the load size and soil level (refer to 'Detergent and fabric softener').
Washer overloaded. Ensure the washer is not overloaded in terms of its capacity or the cycle selected (refer to 'Wash cycles').
Items require a longer wash time. Select a higher soil level option if available (WH8560P, WH8060P and WH7560P models only).
Load was particularly dirty. Select ‘Pre Wash’ for particularly dirty loads (refer to 'Wash cycle options').
Items not sorted correctly. Wash heavily and lightly soiled garments separately.
Washer dirty from previous wash. After washing particularly dirty clothing, we recommend putting the washer through a ‘Rinse’ cycle after the load has been removed, to wash away any remnants of dirt and to prevent it contaminating future washes.
Incorrect wash temperature selected in relation to the type of soil. Select a wash temperature suitable for the type of soil, eg warm for greasy soils, cold for muddy soils. Increasing the wash temperature generally improves soil removal and overall wash performance.
Dye transfer. Coloured items not washed separately from white/light coloured items. Remember to separate whites and colours.
New or non-colourfast items not washed separately. Wash non-colourfast items separately and select ‘Cold’ wash temperature.
Wet items have been left sitting for too long. Remove items from washer as soon as the cycle is finished, or if items are not to be removed from the washer immediately select ‘Wrinkle Free’.
Wash temperature. Consider the wash temperature you select for your coloured items. Lower the temperature if you are concerned.
Black or grey marks on clothes. Correct amount of detergent. Ensure the correct dose of detergent is used for the load size and soil level (refer to 'Detergent and fabric softener').
Washer needs to be cleaned. Empty the machine and complete a ‘Drum Clean’ cycle (refer to 'Caring for your washer').
Tangling. Items not sorted correctly. Separate larger items from smaller items.
Washer loaded incorrectly. Load items loosely and individually into the washer (ie not folded).
Incorrect cycle for load type selected. Use the ‘Easy Iron’ cycle to wash shirts.
Washer overloaded in terms of its capacity or the cycle selected. Try washing average to smaller load sizes.
Delicate items. Wash pantyhose, bras and any other delicate items prone to tangling in a mesh laundry bag.

Contact a Fisher & Paykel trained and supported service technician if a problem persists.

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