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Fisher & Paykel Product Help

Before you call for service

User warnings

Your washer is capable of diagnosing a number of its own problems. In most cases, your washer will sound a continuous series of beeps and display a code when it has a problem that you can correct yourself. All control panel lights will turn off and the code will be displayed to inform you what the problem is. To stop the beeps, press any button on the control panel. Do not try to continue washing once you stop the noise. You must address the problem the washer is alerting you to.

Check this chart before you call for service.

Problem Displayed As What to do
Keylock is activated. Touch and hold the ‘Keylock’ button for 2 seconds.
Pump filter is blocked. Clear the pump filter (refer to 'Caring for your washer').
Water is not getting to the machine.
Check the taps have been turned on.
If there is no hot water connection the machine will heat the water itself, but there must be a cold water connection to the cold valve.
Check the hose connections. If the cold water supply is connected to the hot valve and there is no connection to the cold valve the machine will not fill.
Check the inlet hose filters are not blocked, the hose(s) are not kinked and are attached correctly.
Check that the drain hose is not too low or pushed into the standpipe too far. This will cause the water to siphon out of the machine.
Check the cold water temperature does not exceed the 35°C temperature requirement.
Check the water flow rate. It maybe too low.
Wash load is out of balance.
Touch  to try the spin again.
If the out of balance persists, pause the cycle, manually redistribute the load and touch  to spin again. If necessary, stop the cycle, select ‘Spin’ and touch .
If the problem persists, check the machine is correctly levelled.
Too many suds.
Machine will stop and flash for 10 minutes while waiting for suds to dissipate. The machine will not beep during this time. After 10 minutes the machine will automatically restart. At any point during that 10 minutes you can touch  to restart the machine, but it is recommended that the machine be left to restart automatically.
Check you are using a suitable detergent.
Check you are not overdosing the detergent.
Check the standpipe height for the drain does not exceed 1200mm.
Door is locked.
The temperature in the drum is over 60°C therefore it is not safe to open the door. Wait until the temperature drops below 60°C.
Check the water level in the drum. If the level is above the bottom of the door seal, the door cannot be opened. Use the ‘Add a Garment’ button if you wish to add or remove items (WH8560F, WH8060F WH8560P, WH8060P and WH7560P models only).
If the drum is still moving, wait for it to stop before attempting to open the door.
Door is open.
Close the door fully and touch .
Try opening and closing the door again.
Reposition the load, make sure the load is correctly in the drum and that protruding items are not stopping the door from closing.
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