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Fisher & Paykel Product Help

Detergent and fabric softener

Detergent type

Your washer requires low sudsing detergent to prevent oversudsing problems. Low sudsing detergent comes in powder, liquid or pod form and is labelled ‘Front Loading’, ‘Low Suds’, ‘High Efficiency’ or ‘HE’.

Using top loading detergent in your front loader washer may lead to excessive suds formation, which will lengthen the cycle time as the machine waits for the suds to dissolve.

Where do I put my detergent?

WH8560F, WH8060F, WH8560P, WH8060P and WH7560P models only

Liquid detergent

Is added to the main wash compartment on the left side of the dispenser drawer marked with a pause.png (A). As the machine fills, water is flushed into this compartment and is mixed with the detergent, the detergent solution is then delivered into the drum. There may be a small volume of water left in the liquid detergent dispenser at the end of the cycle. This is normal.

Powdered detergent

If you wish to use powdered detergent, the liquid detergent compartment MUST be removed from the dispenser drawer. To do this firmly grasp and twist the left hand side of the internal compartment and pull upwards (B). To replace the liquid detergent compartment slide it back into the drawer marked pause.png (C). Press down in the middle until it clicks (D).

Detergent dispenser drawer

Removing the liquid detergent compartment

Replacing the liquid detergent compartment

Clicking in the liquid detergent compartment
  • If using liquid detergent ensure the liquid detergent compartment is installed.

  • If using powder ensure the liquid detergent compartment has been removed.

  • Make sure the detergent drawer is completely closed before starting the cycle.

WH8560J and WH7560J models only

Powdered or liquid detergent

Is added to the main wash detergent compartment on the left side of the dispensing drawer marked with a 2. As the machine fills, water is flushed through this compartment to deliver a detergent solution into the drum.

deter in prewash 1.png
Detergent in the detergent compartment marked 2

  • Make sure the detergent drawer is completely closed before starting the cycle.
  • If you select the ‘Pre Wash’ option, you must use a powdered detergent in the main wash detergent compartment.


Detergent pods are a ‘no mess’ alternative to powdered or liquid detergent. They must be placed at the back of the drum prior to loading your clothes. This will ensure they are activated quickly in the wash. Do not place pods in the detergent dispenser drawer or on top of your clothes.

Pre Wash

If you wish to use the ‘Pre Wash’ option, liquid or powdered detergent only must be placed in the pre wash detergent compartment on the right side of the drawer, marked with either a i.png or 1. When you select ‘Pre Wash’, the pre wash compartment is flushed at the start of the cycle. For more information refer to ‘Wash cycle options’.

deter in pre was I.png
Detergent in the pre wash compartment marked i.png

deter in prewash 1.png

Detergent in the pre wash compartment marked 1

pre wash.png

‘Pre Wash’ option

  • Make sure the detergent dispenser drawer is completely closed before starting the cycle.

  • WH8560J and WH7560J models: If using ‘Delay Start’ we recommend you use powdered detergent for the main wash.

How much detergent?

The correct detergent dosage varies depending on the amount of soil in your load, the size of the load and the water quality, so getting the correct dose takes some trial and error. Use the instructions stated on the detergent package as a guide, then alter the dosage according to the results.

If you overdose, you will get over foaming issues, but if you under-dose you will get poor performance and over time your washer will start to smell as scum builds up inside it.

Detergent advice

  1. If your washer smells you are probably not using enough detergent for the soil level in your loads. Run a ‘Drum Clean’ cycle and either buy a better quality detergent or use a higher dose. If you are using an ‘Eco’ detergent, alternate the use of this with a mainstream detergent.

  2. Add the detergent BEFORE starting the cycle, close the dispenser and do not open it while the cycle is running.

  3. If you find foam leaking from your washer, check you are using a low sudsing or front loader type detergent and check the quantity you are using against the detergent manufacturers recommendation. You may need to reduce the amount you are using.

Fabric softener

Add fabric softener to the middle compartment of the dispenser marked with aflower.png or a flower2.png. The washer will automatically flush the fabric softener during the rinse part of the cycle.

If you wish to use fabric softener we recommend to:

  1. Use it sparingly. Measure it carefully and do not use more than 25ml (1/2 cap), some thicker varieties may need diluting.
  2. Clean your dispenser regularly.
  3. Clean your machine regularly using the ‘Drum Clean’ cycle.
  4. Complete wash cycles at a wash temperature of 40°C or above at regular intervals (eg every 5th wash) as washing in cold water increases the chance of scrud occurring (see below).

If you fill beyond the MAX mark, the fabric softener will be dispensed into the bowl prematurely and contribute to scrud. 


Scrud is the name of the waxy build-up that can occur within any washer when fabric softener comes in contact with detergent. This build-up is not brought about by a fault in the machine. If scrud is allowed to build up in the machine it can result in stains on clothes and an unpleasant smell in your washer.

If you wash a particularly dirty load, we recommend putting the washer through a ‘Rinse’ cycle once the cycle has finished and the load has been removed, to clean out any remnants from that cycle.

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