|Possible Scenario||What to Do|
|‘Oops! Something went wrong’ during the 'Communicating step||
|‘Finishing Up’ does not complete you are taken back to the home screen||
|My Device is asking me to turn on the Location||
You will need the Location on your device, turned ON to use this App.
Note: If you have used the App previously and uninstalled, you will need to ensure the location is turned when re-installing.
|I cannot find my Model on the list||Your Model is not Wi-Fi capable and cannot be used with the App at this time.|
|There has been a Power Outage when doing the OTA Update||Once the power has been restored, turn your Appliance back On, then run the update overnight.|
Wi-Fi Keeps turning Off during setup
|Ensure you have connected to your Appliance within 5 mins of starting the setup.|
|App is slow showing my Appliance on the list||It can take up to 2 minutes for the appliance to appear in the App.|
|Steam Cycle on App is stuck||
Check the App for updates as this should resolve your issue.
Cannot use the start button on the app, or see any cycle names
|Check the App for updates as this should resolve your issue.|