|Possible Cause||What to Do|
|Incorrect wash cycle selected||Are you using the most appropriate wash cycle for the amount of dirt? Select a wash cycle that is appropriate for the amount of dirt, refer 'Wash Cycles' in your User Guide.|
|Insufficient detergent||Did you use enough detergent for the amount of dirt? Ensure the correct dose of detergent is used for the load size and soil level, refer to 'Detergent & Fabric Softener' in your User Guide.|
|Washer overloaded||Was the washer overloaded? Ensure the washer is not overloaded in terms of its capacity or the cycle selected, refer to 'Wash Cycles' in your User Guide.|
|Load was particularly dirty||
Separate heavily and lightly soiled garments.
Select ‘Pre Wash’ for particularly dirty loads, refer to 'Wash Cycle Options' in your User Guide.
|Separate white clothes||White clothes are better washed separately. Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water.|
|Incorrect wash temperature selected in relation to the type of soil||Select a wash temperature suitable for the type of soil, eg warm for greasy soils, cold for muddy soils. Increasing the wash temperature generally improves soil removal and overall wash performance.|
(Not available on all Models)
|Try using one of the Wash Boost options.|
|Heavy Cycle||Try selecting the HEAVY option using the SOIL LEVEL button.|
|Hard Water||Hard water requires more detergent than soft water.|
|Warm wash water is too cold||Warm water wash may be cold. Use the Warm/Hot option. Refer to ‘Changing pre-set options — Wash temperatures’ for more information.|
|Cold water wash is too cold||Cold water wash may be too cold. Use the Controlled Cold option. Refer to ‘Changing pre-set options — Wash temperatures’ for more information.|
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