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Fisher & Paykel Product Help

Not Spinning Properly



Possible Cause What to Do

Wash load not balanced

Ensure items are spread evenly and aren’t folded when loading your washer.

Try redistributing the Load, refer to 'Sorting & Loading' in your User Guide.

Uneven surface / Machine not balanced

  • Check the machine is level and does not rock in any direction.
  • Your washer should be on a level surface to prevent it moving during a cycle. Adjust the feet if required – refer to Video: How to Self Level the Feet on your Top Loader.

Suds build-up

Try using less or a low-sudsing detergent as this can affect a spin cycle.


To prevent siphoning the drain hose should not extend more than 20 mm from the end of the guide. The height of the standpipe or tub should be between 850 –  1200 mm. 

If still unable to clear fault, you will need a Service Technician to assist with this, Click Here to schedule a visit.

Drain hose – kinks

Straighten any kinks along the hose that drains water from your washer. If the kinks return, you may need to replace the hose.


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