Active Smart Refrigerator

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To work out the Fault Code on your ActiveSmart refrigerator, please follow the steps below:
Alarm Beeps - Count the number of alarm beeps. e.g My fridge is beeping 5 times, this is Fault Code 5
Flashing LED - Count across the LED panel to the RED flashing light (Green Lights on T Models only), use the corresponding number on the Binary Code Image below to work out your Fault Code

Example fault code shown below:

1 + 4 + 8 = 13 (Fault code 13 : Ambient heater open circuit)

Not sure on which model you have? Click here to Find where your Model Number is located.

Fault Code Display	What to Do
Control Panel - Example 1 128 64 32 16 8 4 2 1 Control Panel - Example 2 Binary Code	If there is a fault in the temperature measuring system, defrost system, ice maker, fans or low ambient heater, when the PC door is opened the spanner icon will be blinking on the display (some models only) and the fault code is displayed in a binary code on the flashing LEDs Active Smart - To silence the alarm, press the alarm mute button T Models Only (refer Example 2 in left column) - To silence the alarm, press any button (the lights will still flash) If problem persists, please note down the LED's which are flashing, advise these when booking a service as you will need a Service Technician to assist with this - Click Here to schedule a visit online.

Fault Code Display

What to Do

Control Panel - Example 1

ActiveSmart Fault Display.PNG

128 64 32 16 8 4 2 1

Control Panel - Example 2

ActiveSmart Fault Display_T Models.PNG

Binary Code

ActiveSmart Binary Code.PNG

If there is a fault in the temperature measuring system, defrost system, ice maker, fans or low ambient heater, when the PC door is opened the spanner icon will be blinking on the display (some models only) and the fault code is displayed in a binary code on the flashing LEDs

Active Smart - To silence the alarm, press the alarm mute button
T Models Only (refer Example 2 in left column) - To silence the alarm, press any button (the lights will still flash)

If problem persists, please note down the LED's which are flashing, advise these when booking a service as you will need a Service Technician to assist with this - Click Here to schedule a visit online.

Fault Codes

Fault Code	Explanation
Fault Code 1	Module Failure - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 2	Defrost Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 3	Temperature Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 4	Temperature Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 5	Freezer Compartment Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 6	Freezer Compartment Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 7	Evaporator Sensor - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 8	Evaporator Sensor - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 9	Refrigerator Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 10	Refrigerator Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 11	Ambient Heater/PC, FC fan issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 12	Ambient Heater/PC, FC fan issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 13	Ambient Heater Fault - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 14	Ambient Heater Fault- You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 15	Refrigerator Fan Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 16	Refrigerator Fan Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 17	Freezer Fan Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 18	Freezer Fan Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 20	Flapper Heater Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 21	Flapper Heater Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 22	Water Tank Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 23	Water Tank Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 24	Ice Tray Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 25	Ice Tray Sensor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 26	Ice Maker Motor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 27	Ice Maker Motor Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 28	Ice Maker Solenoid Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 29	Ice Maker Solenoid Issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 30	Display harness issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 31	Display harness issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 40	Ice maker solenoid issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 41	Ice maker solenoid issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 42	Ice maker fill tube issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 43	Ice maker fill tube issue - You will require a Service Technician to assist - Click Here to schedule a visit.
Fault Code 49	Electronic communication error - You will require a Service Technician to assist - Click Here to schedule a visit.

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