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Fisher & Paykel Product Help

Troubleshooting

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service technician.

Problem Possible Causes What to do

Pressing ‘POWER’  does not turn on the dryer.

Fault with household power supply.

Try plugging in and turning on another electrical appliance.

Pressing  does not start the drying cycle.

Dryer could be displaying a user warning or fault code.

Refer to 'Before you call for service'.

‘Delay Start’ function is set.

Refer to 'Drying cycle options' for more information.

Dryer stops working mid- cycle.

Power failure.

Press ‘POWER’  and restart the desired cycle.

 

Dryer has been paused.

Press the  button to restart the cycle.

Dryer door is open.

Ensure the door is firmly shut.

Ensure the door is firmly shut.

Dryer is taking too long/ results were not satisfactory.

Drying cycle selected not appropriate for the load.

Select an appropriate cycle for the load. Refer to 'Sorting and loading' and 'Drying cycles'.

Dryness level selected not appropriate for the load.

Select a higher dryness level. Refer to 'Drying cycle options'.

Selected drying temp, not appropriate for the load.

Select a higher drying temp. Refer to 'Drying cycle options'.

Dryer overloaded for the cycle.

Some cycles have a lower maximum load size. Refer to 'Drying cycles'.

Try dividing the load in half and dry half at a time.

Lint filter is blocked.

Clean the lint filter.

Load overly wet at the start of cycle.

Remove more water from the load before placing it in the dryer, eg select a faster spin on your washer, a spin speed appropriate for your load.

Clothes getting too hot or damaged.

Cycle selected not appropriate for the load.

Ensure the cycle selected is appropriate for items in the load. Refer to 'Sorting and loading' and 'Drying cycles'.

Items removed from dryer before the end of cycle cool down had finished.

Items removed from dryer before the end of cycle cool down had finished.

 

Dryer is beeping, displaying unfamiliar light patterns and/ or a message on the digital display.

 

Dryer has a fault.

Refer to 'Before you call for service'.

Noises

Dryer is overloaded.

Remove some items from the dryer.

Dryer has a fault.

Continuous beeping or a musical series of beeps with a message displayed on digital display. Refer to 'Before you call for service'.

Vibration

Dryer is not installed on a stable surface.

Ensure the dryer is installed on a flat, stable surface. Refer to 'Installation instructions'.

Dryer is overloaded.

Ensure the dryer is installed on a flat, stable surface. Refer to 'Installation instructions'.

Creasing

Dryer is overloaded.

Remove some items from the dryer.

‘Dry Temp’ and/or ‘Dryness Level’ selected too hot/ too long for load type (DE7060M and DE5060M only).

Try selecting a lower ‘Dry Temp’ and ‘Dryness Level’.

Dye transfer

White/light and coloured items not separated before drying.

Remember to separate white/light and coloured items before placing them in the dryer.

Wet items left sitting in the dryer for long periods of time before drying.

Do not leave wet items sitting in
the dryer for long periods of time before drying, if they are prone to colour run. If you do intend to leave them for long periods before drying, then separate the load and put those items that may cause colour run aside.

Linting

Lint filter not cleaned or replaced.

Ensure the lint filter is cleaned after every cycle and replaced correctly. Refer to 'Cleaning your dryer'.

Loads not sorted correctly.

Dry lint givers separately from
lint receivers. Dry similar colours together eg light coloured items with light coloured items, dark items with dark items. Refer to 'Sorting and loading'.

Clothes over dried.

Over drying clothes in the dryer can cause them to attract lint. Use an auto sensing cycle or ensure you check your load if using the time dry cycles, to avoid over drying. Refer to 'Drying cycles'.

New items have been dried in the dryer recently.

New towels or flannelette sheets can leave lint in the dryer, which may be picked up by subsequent loads.

Clean the lint filter and use ‘Air Dry’ or ‘Time Dry’ ‘No Heat’ cycle to clear any remaining lint from the dryer.

Fabric damage.

Catching on a metal part on items in the load.

Fasten zips and other clasps before placing items in the dryer.

Items not separated or dried on an appropriate cycle for the fabric type.

Dry similar items together. Ensure an appropriate cycle is selected. Refer to 'Sorting and loading' and 'Drying cycles'.

‘Dry Temp’ or ‘Dryness Level’ selected not appropriate for the fabric type (DE7060M and DE5060M only).

Ensure the ‘Dry Temp’ and ‘Dryness Level’ selected is appropriate for the fabric type. Refer to the items care label. Refer to 'Drying cycles'.

Used a ‘Time Dry’ cycle and did not monitor the dryness of clothes during the cycle.

Ensure that clothes are checked for dryness during the cycle when using the timed programmes to avoid over drying. Refer to 'Drying cycles'.

Instructions on care label not followed.

Follow the instructions on the care label of the items.

Tangling.

Loads not separated during loading.

Try separating out larger items from smaller items.

Items loaded into the dryer incorrectly.

Load items individually into the dryer. Do not place folded items in the dryer.

Load size too large.

Try drying smaller load sizes. Some cycles have a lower maximum load size. Refer to 'Drying cycles'.

Sheets and duvet covers due to their size, are prone to tangling.

Dry sheets and duvet/doona covers separately from other laundry. Ensure duvet/doona covers are buttoned or fastened closed before drying. Try adding a knotted

towel to sheets loads if you are experiencing a lot of tangling. Sheets and duvet/doona covers due to their size, are prone to tangling.

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