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Fisher & Paykel Product Help

Before you call for service

Your dryer is capable of diagnosing a number of its own problems. It will sound a continuous series of beeps and display a code when it has a problem that you can correct yourself. All control panel lights will turn off and a code will be displayed to inform you what the problem is. To stop the beeps sounding, touch any button on the control panel. Do not try to continue your drying cycle once you stop the beeps. You must address the problem the dryer is alerting you to.

User warnings

Check this chart before you call for service.


Displayed As

What to do

Keylock is activated.


Touch and hold the ‘Keylock’ button for 2 seconds to deactivate the Keylock.

The door is not closed


Close the door fully and touch Screen Shot 2017-06-23 at 3.11.16 PM.png.

Try opening and closing the door again.

Screen Shot 2017-06-26 at 10.14.29 AM.png

Reposition the load, make sure the load is correctly in the drum and that protruding items are not stopping the door from closing.

Dryer has been paused


Reposition the load, make sure the load is correctly in the drum and that protruding items are not stopping the door from closing.

Once you have addressed the issue the user warning was alerting you to, try using your dryer as per usual.

If the symptom persists, call your Fisher & Paykel trained and supported service technician.

Fault codes

When a continuous series of beeps is sounded, all the lights turn off on the control panel and a number appears on the display, a fault has occurred. The dryer will automatically enter this mode if a fault occurs. The fault code will be displayed as Screen Shot 2017-06-26 at 10.16.47 AM.png followed by a number on the digital display. To stop the beeps, touch any button then perform the following steps:

  1. Turn your dryer off at the power point.
  2. Wait one minute and turn it back on.
  3. Check your dryer is installed correctly (refer to the ‘Installation instructions’ section).
  4. Remove your dryer load and retry.
  5. Perform a ‘Time Dry’ cycle, eg ‘Time Dry’ for 30 minutes.
  6. If the fault re-occurs repeat steps Screen Shot 2017-06-26 at 10.17.50 AM.png and Screen Shot 2017-06-26 at 10.18.17 AM.png.
  7. If the dryer still will not work you will be required to call a Fisher & Paykel trained and supported service technician to arrange service (refer to the ‘Customer Care’ section). Record the fault code number displayed and the serial number of your dryer (located on the rear of the dryer, or on the inside of the door below the glass) before calling. The fault code will indicate to the service technician what the problem could potentially be.

If a fault code is being displayed, you can still turn your dryer off by pressing ‘Power’.

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