Troubleshooting

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The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, contact your Fisher & Paykel trained and supported service technician.

Problem	Possible Causes	What to do
Pressing ‘Power’ does not turn on the dryer	Fault with household power supply.	Try plugging in and turning on another electrical appliance.
Dryer does not heat	Dryer set to ‘Cool Air’ cycle.	Check what cycle the dryer is set to (refer ‘Drying cycles’). Change to preferred cycle.
	Full water tank.	Refer to ‘Emptying the water collection tank’.
	The dryer has progressed to ‘Cool’.	Check the progress — are ‘Cool’ or ‘End’ shown on the display? Refer to ‘Dry progress’.
Touching does not start the drying cycle	Dryer door not closed properly.	Open and reclose the door. Check that the lint filter is correctly in place and not obstructing the door.
	Is the dryer displaying a user prompt or fault code?	Refer to ‘User Prompts’ and ‘Fault codes’.
	Water tank full or not properly in place.	Refer to ‘Emptying the water collection tank’. Ensure the water tank is properly in place.
	Lint filter needs to be emptied.	Empty the lint filter and ensure it is correctly in place.
	Dryer is overloaded.	Remove some items from the dryer.
	‘Delay Start’ function is set.	Refer to ‘Delay Start’ for more information.
	Keylock is ON.	To disable touch and hold button for three seconds.
Dryer keeps stopping and starting	The ‘Wrinkle Free’ option has been selected.	Refer to ‘Wrinkle Free’ for more information
Dryer stops working mid-cycle	Power failure.	Press ‘POWER’ and restart the desired cycle.
	Dryer has been paused.	Touch the button to restart the cycle.
	Water tank full or not properly in place.	Refer to ‘Emptying the water collection tank’. Ensure the water tank is properly in place.
	Items fell off the rack when using ‘Rack Dry’ or ‘Wool’ cycles.	Ensure the rack is installed correctly (refer to ‘Sorting and loading’, ‘Drying rack’) and replace garments that may have fallen from it.
	Environmental conditions may be affecting dryer operation.	In particularly cold conditions, the room temperature may be too cold for the dryer to run efficiently.
Dryer is taking too long /results were not satisfactory	Drying cycle selected not appropriate for the load.	Select an appropriate cycle for the load. Refer to ‘Drying cycles’.
	Dryness level selected not appropriate for the load.	Select a higher dryness level. Refer to ‘Dryness Level’.
	Dryer overloaded for the cycle.	Some cycles have a lower max load size. Refer to ‘Drying cycles’.
		Try dividing the load in half and dry half at a time.
	Lint and/or condenser filter is blocked.	Clean the lint/condenser filter.
	Water tank is full.	Refer to ‘Emptying the water collection tank’.
	Environmental conditions may be affecting dryer operation.	In particularly hot or cold conditions the dryer will take longer to dry a load and be less efficient. Ensure the dryer is installed in a well-ventilated, dust-free environment. Do not operate this dryer behind closed doors (ie inside a cupboard).
	Load overly wet at the start of cycle.	Remove more water from the load before placing it in the dryer, eg select a faster spin speed on your washer, if appropriate for your load.
	Load was damp dry at the start of cycle.	If the load had been partially air dried, eg has been washed and placed on the line, use a ‘Time Dry’ cycle and monitor the dryness of your clothes.
	Dryer not draining water out properly.	Check the drain hose (if connected) for blockages or damage. You may need to call for service refer to ‘Customer care’ section.
	Items got tangled.	Try separating items and drying similar items together. Refer to ‘Loading’ for further tips.
Dryer is not draining	Drain hose not connected to the water tank.	Ensure the drain hose is connected correctly. Refer to ‘Draining’ in the installation section of this guide.
	Water tank not in place correctly.	Ensure water tank is properly in place.
	Drain hose or drain blocked or damaged.	Check drain hose (if connected) and drain for blockages or damage.
Clothes getting too hot or damaged	Cycle selected not appropriate for the load.	Ensure the cycle selected is appropriate for items in the load. Refer to ‘Drying cycles’.
Clothes getting too hot or damaged	Items removed from dryer before the end of cycle cool down had finished.	Removing items before cool down may damage clothing if it is not spread out and exposed to air to cool once removed from the dryer.
Dryer is beeping and displaying a code on the digital display	Dryer has a fault.	Try turning the dryer off and waiting 30 seconds before turning it back on. Refer to ‘Fault codes’.
Small puddle of water coming from under the machine	Water tank not correctly in place.	Ensure the water tank is correctly in place.
	Water tank may need to be emptied.	Refer to ‘Emptying the water collection tank’.
	Water tank may be damaged.	Check the water tank for any signs of damage.
	Drain hose may not be attached properly at the machine end.	Ensure the drain hose is attached properly. Refer to ‘Draining’ in the installation section of this guide.
	Drain hose could be damaged.	Check the drain hose for damage.
	Drain hose has slipped out of the drain.	Ensure the drain hose is securely fixed in place. Sometimes drain hoses can move or get displaced, which may lead to water draining onto the floor.
	Drain may be blocked.	Check the drain for any blockages.
	Dryer door not closing properly, affecting the seal.	Ensure the dryer door is closed properly and there is nothing obstructing the door opening.
Small amount of water in the drum at end of cycle	Water tank needs to be emptied.	Refer to ‘Emptying the water collection tank’.
Small amount of water in the drum at end of cycle	Environmental conditions may be affecting dryer operation.	If conditions are particularly hot, humid or cold, it is possible vaporised water may re-condense in the drum or on the inside of the door
Noises	Dryer is overloaded.	Remove some items from the dryer.
	Dryer has a fault.	Continuous beeping or a musical series of beeps with a message displayed on the display. Refer to ‘Fault codes’.
	Beeps signalling the end of a drying cycle.	End of cycle beeps can be turned off refer to ‘Customising dryer settings’.
	Dryer has not been levelled properly.	Refer to ‘Levelling the machine’ in the installation section of this guide
	Dryer makes unfamiliar noises.	At the start of the cycle the dryer may make some unfamiliar noises when the compressor turns on. This is normal.
Vibration	Dryer is not installed on a stable surface.	Ensure the dryer is installed on a flat, stable surface. Refer to ‘Levelling the machine’ in the installation section of this guide.
	Dryer is not level.	Ensure the dryer is correctly levelled. Refer to ‘Levelling the machine’ in the installation section of this guide.
	Dryer is overloaded.	Remove some items from the dryer.
Creasing	Cycle selection not appropriate for the load.	Select the ‘Easy Iron’ cycle to minimize creasing.
	Dryer is overloaded.	Remove some items from the dryer.
	‘Dryness Level’ selected too high for load type.	Try selecting a lower ‘Dryness Level’.
	‘Wrinkle Free’ option not selected.	Select the ‘Wrinkle Free’ option to rotate the load at the end of the drying cycle. Refer to ‘Wrinkle Free’ section of this guide for details.
Linting	Lint filter not cleaned or replaced.	Ensure the lint filter is cleaned after every cycle and replaced correctly. Refer to ‘Cleaning the filters’.
	Loads not sorted correctly.	Dry lint givers separately from lint receivers. Also, dry similar colours together eg light coloured items with light coloured items, dark items with dark items. Refer to ‘Sorting and loading’, ‘Lint’.
	Clothes over dried.	Over drying clothes in the dryer can cause them to attract lint. Use an auto sensing cycle or ensure you check your load if using the time dry cycles to avoid over drying. Refer to ‘Drying cycles’.
	New items have been dried in the dryer recently.	Clean the lint filter and use ‘Cool Air’ cycle to clear any remaining lint from the dryer.
	New towels or flannelette sheets can leave lint in the dryer, which may be picked up by subsequent loads.
Fabric damage	Instructions on care label not followed.	Follow the instructions on the care label of the items.
	‘Dryness Level’ selected not appropriate for the fabric type.	Ensure the ‘Dryness Level’ selected is appropriate for the fabric type. Refer to the items care label. Refer to pages ‘Drying cycles’
	Metal parts on the items or in the load.	Fasten zips and other clasps before placing items in the dryer.
	Items not separated or dried on an appropriate cycle for the fabric type.	Dry similar items together. Ensure an appropriate cycle is selected. Refer to ‘Drying cycles’.
	Items fell off the rack when using ‘Rack Dry’.	Ensure the rack is installed correctly (refer to ‘Sorting and loading’, ‘Drying rack’) and only one or two garments are placed on the rack at a time.
	Used a ‘Time Dry’ cycle and did not monitor the dryness of clothes during the cycle.	Ensure that clothes are checked for dryness during the cycle when using the timed programmes to avoid over drying. Refer to ‘Customising drying cycle’.
Dye transfer	White/light and coloured items not separated before drying.	Remember to separate white/light and coloured items before placing them in the dryer.
Dye transfer	Wet items left sitting in the dryer for long periods of time before drying.	Refer to ‘Sorting’ for tips to prevent dye transfer
Tangling	Loads not separated during loading.	Try separating out larger items from smaller items.
	Items loaded into the dryer incorrectly.	Load items individually into the dryer. Do not place folded items in the dryer.
	Incorrect cycle selection.	Try using the ‘Easy Iron’ cycle to dry shirts and the ‘Sheets’ cycle to dry sheets. Refer to ‘Drying cycles’.
	Load size too large.	Try drying smaller load sizes. Some cycles have a lower maximum load size. Refer to ‘Drying cycles’.
	Delicate items not dried on ‘Rack dry’.	Dry pantyhose, bras, stockings and any other delicate items prone to tangling on the ‘Rack Dry’ cycle.
	Sheets and duvet/doona covers due to their size, are prone to tangling.	Dry sheets and duvet/doona covers separately from other laundry, apart from towels. Ensure duvet/ doona covers are buttoned or fastened closed before drying. Try adding a knotted towel to sheets loads if you are experiencing a lot of tangling.