Troubleshooting

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service technician.

Problem	Possible Cause	What to do
Pressing  does not turn on the dryer.	Electrical cord not plugged into a power socket.	Plug cord into a power socket.
	Power switch not switched on.	Switch power on.
	Fault with household power supply.	Try plugging another electrical appliance into the same socket. Turn off the power at the power point. Unplug the dryer from the power socket. Wait 60 seconds, plug it back in, turn it on and try again.
Dryer does not heat.	Dryer set to ‘Air Dry’ cycle.	Check what cycle the dryer is set to (refer to 'Drying cycles'). Change to preferred cycle.
	Full water tank.	Empty the water tank (refer to 'Caring for your dryer').
	The dryer has progressed to ‘Cool’.	Check the progress lights – are the ‘Cool’ and ‘End’ lights illuminated? Refer to 'Drying cycle options'.
Touching  does not start the drying cycle.	not touched firmly enough.	Touch  again.
	Dryer is paused.	light will be flashing. Touch  to resume the cycle.
	Dryer door not closed properly.	Open and reclose the door.
	Is the dryer displaying a user warning or fault code?	Refer to 'Before you call for service' and 'Fault codes'.
	Water tank full or not properly in place.	Empty the water tank (refer to 'Caring for your dryer'). Ensure the water tank is properly in place.
	Lint filter needs to be emptied.	Empty the lint filter and ensure it is correctly in place.
	Dryer is overloaded.	Remove some items from the dryer.
	‘Delay Start’ function is set.	Refer to 'Drying cycle options' for more information.
Dryer keeps stopping and starting.	The ‘Wrinkle Free’ option has been selected.	Refer to 'Drying cycle options' for more information.
Dryer stops working mid- cycle.	Power failure.	Press  and restart the desired cycle
	Dryer has been paused.	Touch the  button to restart the cycle.
	Dryer door is open.	Ensure the door is firmly shut.
Dryer is taking too long/ results were not satisfactory.	Drying cycle selected not appropriate for the load.	Select an appropriate cycle for the load. Refer to 'Sorting and loading' and 'Drying cycles'.
	Dryness level selected not appropriate for the load.	Select a higher dryness level. Refer to 'Drying cycle options'.
	Selected drying temp, not appropriate for the load.	Select a higher drying temp. Refer to 'Drying cycle options'.
	Dryer overloaded for the cycle.	Some cycles have a lower max load size. Refer to 'Drying cycles'.
		Try dividing the load in half and dry half at a time.
	Lint filter is blocked.	Clean the lint filter.
	Condenser is blocked.	Clean the condenser. Refer to 'Caring for your dryer'.
	Water tank is full.	Empty the water tank. Refer to 'Caring for your dryer'.
	Environmental conditions may be affecting dryer operation.	In hot, humid conditions the dryer will take longer to dry a load and be less efficient.
	Load overly wet at the start of cycle.	Remove more water from the load before placing it in the dryer, eg select a faster spin speed on your washer, if appropriate for your load.
	Dryer not draining water out properly.	Check the drain hose (if connected) for blockages or damage. You may need to call for service (refer to 'Customer Care').
	Items got wrapped up inside other items.	Try separating items and drying similar items together. Open items out when you place them in the dryer. Do not fold them up. Untangle items, eg pull long sleeves out so they are not stuck/trapped on the inside of the garment. and restart the desired
Dryer is not draining.	Drain hose not connected to the water tank.	Ensure the drain hose is connected correctly (refer to 'Installation instructions').
	Water tank not in place correctly.	Ensure water tank is properly in place.
	Drain hose or drain blocked or damaged.	Check drain hose (if connected) and drain for blockages or damage.
Clothes getting too hot or damaged.	Cycle selected not appropriated for the load.	Ensure the cycle selected is appropriate for items in the load. Refer to 'Sorting and loading' and 'Drying cycles'.
	Items removed from dryer before the end of cycle cool down had finished.	Removing items before cool down may damage clothing if it is not spread out and exposed to air to cool once removed from the dryer.
Dryer is beeping, displaying unfamiliar light patterns and/ or a message on the digital display.	Dryer is experiencing a fault.	Try turning the dryer off and waiting 30 seconds before turning it back on. Refer to 'Before you call for service' and 'Fault codes'.
Small puddle of water coming from under the machine.	Water tank not correctly in place.	Ensure the water tank is correctly in place.
	Water tank may need to be emptied.	Empty the water tank.
	Water tank may be damaged.	Check the water tank for any signs of damage.
	Drain hose may not be attached properly at the machine end.	Ensure the drain hose is attached properly. Refer to 'Installation instructions'.
	Drain hose could be damaged.	Check the drain hose for damage.
	Drain hose has slipped out of the drain.	Ensure the drain hose is securely fixed in place. Sometimes drain hoses can move or get displaced, which may lead to water draining onto the floor.
	Drain may be blocked.	Check the drain for any blockages.
	Dryer door not closing properly, affecting the seal.	Ensure the dryer door is closed properly and there is nothing obstructing the door opening.
Cycle time longer than usual.	Cycle time may be affected by a number of factors and is approximate.	Cycle time is affected by the size and composition of the load, how wet/dry the load was to begin with, the environmental conditions the dryer is operating in, cycle options selected, sensing while drying and any interruptions during the cycle. Refer to 'Dryer controls'.
Small amount of water in the drum at end of cycle.	Water tank needs to be emptied.	Empty the water tank.
	Environmental conditions may be affecting dryer operation.	If conditions are particularly hot and humid, it is possible vaporised water may re-condense in the drum or on the inside of the door.
Noises.	Dryer is overloaded.	Remove some items from the dryer.
	Dryer is experiencing a fault.	Continuous beeping or a musical series of beeps with a message displayed on digital display. Refer to 'Before you call for service' and 'Fault codes'.
	Beeps signalling the end of a drying cycle.	End of cycle beeps can be turned off (refer to 'Drying cycle options').
Vibration.	Dryer is not installed on a stable surface.	Ensure the dryer is installed on a flat, stable surface. Refer to 'Installation instructions'.
	Dryer is not level.	Ensure the dryer is correctly levelled. Refer to 'Installation instructions'.
	Dryer is overloaded.	Remove some items from the dryer.
Creasing.	Cycle selection not appropriate for the load.	Select the ‘Easy Iron’ cycle to minimise creasing.
	Dryer is overloaded.	Remove some items from the dryer.
	‘Dry Temp’ and/or ‘Dryness Level’ selected too hot/too long for load type.	Try selecting a lower ‘Dry Temp’ and ‘Dryness Level’.
	‘Wrinkle Free’ option not selected.	Select the ‘Wrinkle Free’ option to rotate the load at the end of the drying cycle. Refer to 'Drying cycle options'.
	Wet items left sitting in the dryer for a long period before starting the cycle.	Try not to leave wet items sitting in the dryer for long periods.
Linting.	Lint filter not cleaned or replaced.	Ensure the lint filter is cleaned after every cycle and replaced correctly. Refer to 'Caring for your dryer'.
	Dryer is overloaded.	Remove some items from the dryer.
	Loads not sorted correctly.	Dry lint givers separately from lint receivers. Refer to 'Sorting and loading'. Also, dry similar colours together eg light coloured items with light coloured items, dark items with dark items. Refer to 'Sorting and loading'.
	Clothes over dried.	Over drying clothes in the dryer can cause them to attract lint. Use an auto sensing cycle or ensure you check your load if using the time dry cycles to avoid over drying. Refer to 'Drying cycles'.
	New items have been dried in the dryer recently.	New towels or flannelette sheets can leave lint in the dryer, which may be picked up by subsequent loads.
Fabric damage.	Delicate items not dried on an appropriate cycle.	Dry delicate items on ‘Delicate’ or ‘Rack Dry’ cycles. Refer pages 'Sorting and loading' and 'Drying cycles'.
	Metal parts on the items or in the load.	Fasten zips and other clasps before placing items in the dryer.
	Items not separated or dried on an appropriate cycle for the fabric type.	Dry similar items together. Ensure an appropriate cycle is selected. Refer to pages 'Sorting and loading' and 'Drying cycles'.
	Items fell off the rack when using ‘Rack Dry’.	Ensure the rack is installed correctly (refer to 'Sorting and loading') and only one or two garments are placed on the rack at a time.
	‘Dry Temp’ or ‘Dryness Level’ selected not appropriate for the fabric type.	Ensure the ‘Dry Temp’ and ‘Dryness Level’ selected is appropriate for the fabric type. Refer to the items care label. Refer to 'Drying cycle options'.
	Used a ‘Time Dry’ cycle and did not monitor the dryness of clothes during the cycle.	Ensure that clothes are checked for dryness during the cycle when using the timed programmes to avoid over drying. Refer to page 'Drying cycles'.
	Instructions on care label not followed.	Follow the instructions on the care label of the items.
Dye transfer.	White/ light and coloured items not separated before drying.	Remember to separate white/light and coloured items before placing them in the dryer.
	Wet items left sitting in the dryer for long periods of time before drying.	Do not leave wet items sitting in the dryer for long periods of time before drying, if they may be prone to colour run. If you do intend to leave them for long periods before drying, then separate the load and put those items that may cause colour run aside.
Tangling.	Loads not separated.	Try separating out larger items from smaller items.
	Items loaded into the dryer incorrectly.	Load items individually into the dryer. Do not place folded items in the dryer.
	Incorrect cycle selection.	Try using the ‘Easy Iron’ cycle to dry shirts and the ‘Sheets’ cycle to dry sheets. Refer to 'Sorting and loading' and 'Drying cycles'.
	Load size too large.	Try drying smaller load sizes. Some cycles have a lower maximum load size. Refer to 'Drying cycles'.
	Delicate items not dried on ‘Rack Dry’.	Dry pantyhose, bras and any other delicate items prone to tangling on the ‘Rack Dry’ cycle.
	Sheets and duvet covers due to their size, are prone to tangling.	Dry sheets and duvet/doona covers separately from other laundry, apart from towels. Ensure duvet/doona covers are buttoned or domed closed before drying. Try adding a knotted towel to sheets loads if you are experiencing a lot of tangling.