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Fisher & Paykel Product Help

Troubleshooting

If there is a problem with your Wine Cabinet, please check the following points before contacting your local Fisher & Paykel Authorised Repairer or Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care or online at www.fisherpaykel.com (this service is available to selected markets only).

Problem Possible Causes What to Do
Appliance does not operate. Cabinet is in Standby mode. Refer to ‘Operating instructions – Special functions’ section.
No electricity at the power outlet. Check the cabinet is correctly connected and the power is switched on.
Check another appliance at the same outlet.
Check the house fuse.
Lights do not illuminate when the door is opened. Cabinet is not working. Check the cabinet is turned on at the wall.
Lights not functioning. The LED lights cannot be service by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel Authorised Repairer.
Motor operates for long periods. The room temperature is hotter than normal. Minimise door openings to allow temperature to stabilise.
Prolonged or frequent door openings.
Large amount of wine bottles added.
Temperature setting is too low. Refer to ‘Operating instructions’ and ‘Storing your wine’ sections for optimal temperature settings.
Door not sealed properly. Check the cabinet is level and gasket seals are clean.
Wine bottles appear too warm. Temperature setting not correct. Adjust the temperature control to a colder setting. Refer to the ‘Operating instructions’ sections.
Prolonged or frequent door openings. Minimise door openings to allow temperature to stabilise.
Large amount of wine bottles added. Allow time for recently added wine bottles to reach the desired temperature.
Wine bottles appear too cold. Temperature setting not correct. Adjust the temperature control to a warmer setting. Refer to ‘Operating instructions’ sections.
Unfamiliar noises. The cabinet is not stable or level. Level the cabinet. Refer to the ‘Installation instructions’ section or refer to ‘User warnings and sounds’ section.
Door alarm sounds continuously and a fault code appears. This is dependent on the displayed fault code. Please take note of the fault code and contact the Customer Care Centre.
Exterior of cabinet is warm. This is normal.  
Moisture build-up on the exterior appliance surfaces. Not unusual during periods of high humidity. Wipe dry with a clean, lint-free cloth.
Moisture build up on the interior glass door. Not unusual during periods of high humidity. Wipe dry with a clean, lint-free cloth and activate ‘Demist’ function. Refer to ‘Operating instructions – Special functions’ section.
Prolonged or frequent door openings. Minimise door openings to allow the temperature to stabilise. Also check the gasket is sitting flat and sealing tightly.
Door handle out of alignment. With time and usage, movement may occur. Refer to ‘Installation instructions’ sections.
Excessive gasket noise. May be due to a build-up of dirt/or grime. Gasket needs cleaning. Refer to ‘Cleaning care – Exterior’ section.
Door does not shut properly. Cabinet not stable or level. Level the cabinet. Refer to the ‘Installation instructions’ section.
The gasket is dirty. Gasket needs cleaning. Refer to the ‘Cleaning care – Exterior’ section.
The shelves are out of position. Realign shelves. Refer to the ‘Cleaning care – Interior’ section.
Door obstruction. Check for obstructions eg protruding wine bottles, shelves out of position.
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