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Fisher & Paykel Product Help

Problem solving checklist

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorised Repairer or Customer Care Centre.


Possible causes

What to do

Appliance does not operate.

No electricity at power outlet.

Check that the plug is correctly connected and power switched on.

Check another appliance at the same outlet.

Check house fuse.

Light not working.

Light not functioning.

Check the inside front cover of this booklet and your refrigerator’s serial plate (located at the bottom right corner of the product) to determine what model refrigerator you have:

  • For ActiveSmart™ models – the light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Authorised Repairer.

  • For Cyclic and Compact, Vertical freezer and Chest freezer models – the light bulb has blown, replace bulb.

Refrigerator not working

Check refrigerator is turned on at wall. If problem continues refer to 'Customer Care'.

Light and display not working.

Product in Sabbath Mode (ActiveSmart™ models)

Hold the 2017-07-12_1250.png button down for 10 seconds.


Motor operates for long periods.

Hot weather.
Frequent door or lid openings.

Large amount of food recently added.

Minimise door or lid openings to allow temperatures to stabilise.

Temperature control set too low.

See Temperature control section.

Doors not sealing properly.

Check that cabinet is level and gasket seals are clean.

Storage compartment(s) too warm.

Temperature setting not correct.

See Temperature control section.

Frequent door or lid openings.

Large amount of food recently added.

Minimise door or lid openings to allow temperatures to stabilise.

Food freezing in the refrigerator.

Temperature setting not correct.

See Temperature control section.

Food placed directly in front of air outlets.

Move chill sensitive foods away from the centre back of the shelf.

Unfamiliar noises.

Cabinet not stable or level Freezer is defrosting.

See 'Installation' section.


Condensation/ water in the vegetable bin(s).


Fruit and vegetables continue to respire after harvest, giving off water which can form as condensation in the bin(s).

A small amount of condensation is beneficial for fruit and vegetable storage.

If there is too much water, store fruit and vegetables loosely wrapped in plastic bags.

Wipe out water with a cloth.

If fitted, set humidity slide to low humidity setting. 2017-07-12_1330.png


Sides of cabinet are warm.


This is normal.

Condensation inside fresh food compartment.

Frequent or long door openings.

Minimise door opening

Door gasket leaking.

Check that gasket is sitting flat and sealing tightly.

Not unusual during periods of high humidity.

Wipe dry.

Ice buildup inside freezer compartment.

Freezer door not closing tightly.

Move items in freezer so door can close tightly.

Check and clean door gasket seal.

In chest freezer over a period of time, ice will build up, this is normal.

Defrost chest freezers if ice build up is more than 6 mm deep.


Taste or odour in ice cubes.


Transfer of odour/taste from strong smelling foods.

Wrap or cover strong smelling foods.


Door handles out of alignment.


With time and usage, movement may occur.

See Installation instructions – Stability instructions.


Door alarm not working – E240B, E249T, E169T only.


Refrigerator compartment light not working.

Replace bulb – refer to 'Special features and maintenance'.

Tray/bin does not slide in and out evenly.

Packaging trapped.

Check to ensure no food or packaging is trapped behind the tray/bin.

Runners not extending fully.

Holding onto sides of tray/bin, extend the runners fully by using a firm pull – this will reset the runner.

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