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Fisher & Paykel Product Help

Troubleshooting

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorised Repairer or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or online at www.fisherpaykel.com (this service is available to selected markets only).

All Models

Problem Possible causes What to do

Appliance does not operate.

No electricity at power outlet.

Check that the plug is correctly connected and power switched on.

Check another appliance at the same outlet.

Check house fuse.

Light not working.

Light not functioning.

The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel Authorised Repairer.

Refrigerator not working.

Check refrigerator is turned on at wall.

Light and display not working.

Product in SABBATH MODE.

Press and hold ,  and  buttons together for 4 seconds.

Motor operates for long periods.

Hot weather.

Frequent door openings.

Large amount of food recently added.

Minimise door openings to allow temperature to stabilise.

Temperature control set too low.

See ‘Operating instructions’ section.

Doors not sealing properly.

Check that cabinet is level and gasket seals are clean. See ‘Cleaning Care – Exterior’ section.

Storage compartments too warm.

Temperature setting not correct.

See ‘Operating instructions’ section.

Frequent door openings.

Large amount of food recently added.

Minimise door openings to allow temperature to stabilise.

Food freezing in the refrigerator.

Temperature setting not correct.

See ‘Operating instructions’ section.

Food placed directly in front of air outlets.

Move chill sensitive foods away from the centre back of the shelves.

Unfamiliar noises. 

Cabinet not stable or level.

See ‘Installation instructions’ section.

Freezer is defrosting.

This is normal.

Water in the vegetable bins.

Condensation is formed by the water produced by fruit and vegetables.

A small amount of condensation is beneficial for fruit and vegetable storage.

Wipe out water with a cloth.

Exterior of cabinet is warm.

This is normal.

Warm area on central door seal (French door models only).

This is normal.

Condensation on outside of refrigerator/ freezer.

Not unusual during periods of high humidity.

Wipe dry.

Condensation inside fresh food compartment.

Frequent or long door openings.

Minimise door openings.

Door gasket leaking.

Check that gasket is sitting flat and sealing tightly.

Not unusual during periods of high humidity.

Wipe dry.

Door handles out of alignment.

With time and usage, movement may occur.

See ‘Installation Instructions’ section.

Tray/bin does not slide in and out evenly.

Packaging trapped.

Check to ensure no food or packaging is trapped behind the tray/bin.

Runners not extending fully.

Holding onto sides of tray/bin, extend the runners fully by using a firm pull – this will reset the runner.

Ice cubes taste tainted.

Unsealed packages may be transmitting odour/taste.

Discard ice cubes and clean ice storage bin. See ‘Cleaning Care – Interior’ section.

Excessive gasket noise.

May be due to a build up of dirt and/or grime.

See ‘Cleaning Care – Exterior’ section.

Door not closing.

An obstruction is blocking door closing.

Move obstruction.

Soft closing door feature failure (soft closing door models only).

Soft closing door feature is not serviceable by user.

Appliance operating inefficiently.

Accumulation of dust on or behind the rear compartment cover.

Refer to ‘Cleaning care’ section.

If problem persists please contact Customer Care.

 

Ice & Water models only

Problem Possible causes What to do

Automatic ice maker does not work.

Ice maker has not been turned on.

Switch on ice maker, see ‘Using your ice maker’ section.

Bin is in the wrong way or there is no bin in place.

Place bin so scoop is on the right side. Ice bin sits directly under ice maker on top left side of freezer.

Water supply turned off or not connected.

Connect water supply.

Freezer compartment not working.

Contact Customer Care.

 Water pressure too low.

Check water pressure.

 Water line kinked/squashed.

Check water line for kinks/squashing.

Filter clogged.

Water filter may need replacing.

Ice cubes taste tainted.

Unsealed packages may be transmitting odour/taste.

Discard ice cubes and wrap or cover strong smelling foods.

Interior of freezer needs cleaning.

Clean ice storage bin. See ‘Cleaning Care – Interior’ section.

Poor taste from incoming water.

Filter may need changing. A new filter may need to be installed.

Slow ice cube freezing.

Door may have been left ajar.

Close door.

Freezer compartment too warm.

Turn temperature to a colder setting. (See ‘Operating instructions’ section).

Warm spot on central door seal. (French door models only).

You may feel a warm spot at times on the central seal between the two refrigerator doors.

This is perfectly normal and is part of the normal refrigerator operation.

Wet ice/ ice clumping.

 Low water pressure.

Check water pressure.

 Filter blocked.

Replace filter cartridge, see ‘Water filter’ section.

Long freezer door openings. High ambient temperature.

Ice bin left out of freezer compartment for a length of time.

Ice will stick together over time.

Gently tap ice with scoop to unstick or, if large clumps occur, empty ice bin and make new ice.

Water has poor taste/odour.

Refrigerator not used for an extended period.

Dispense 10 litres (10 qt) of water through the water filter to replenish with a fresh water supply.

Water dispenser does not work.

Water supply turned off or not connected.

Turn water on.

Run your water dispenser pad until water dispenses, this will displace trapped air in the water tank and filter system. This will take at least 2 minutes. Once water has dispensed reset the dispenser pad for 2 minutes.

Supply line may be blocked.

On first installation there may be air trapped in water system.

Check supply for kinks or leaks.

To remove air, run 4 litres (4 qt) of water through the dispenser.

Filter may be blocked and need replacing.

Replace filter cartridge, see ‘Water filter’ section.

DISPENSER LOCK activated.

Press and hold the  button for 4 seconds.

Water frozen in tank.

Increase temperature to a warmer setting in fresh food compartment and freezer.

Water in first glass is warm.

Water dispenser not used for extended period.

Discard first glass of water dispensed.

 Tank capacity used recently.

Allow water time to cool.

Filter warning   light is flashing.

Filter needs replacing.

Replace filter cartridge, see ‘Water filter’ section.

Drips overflow drip-shelf.

 Air trapped in tank.

Flush 4 litres (4 qt) water through dispenser, stopping intermittently.

New filter installed.

Flush 10 litres (10 qt) water through filter and then 4 litres (4 qt) through dispenser.

Water flow rate has slowed down.

Filter cartridge is restricted.

Replace filter cartridge, see ‘Water filter’ section.

Ice buildup inside freezer compartment.

Freezer door not closing tightly.

Arrange items in freezer so door can close tightly.

Check and clean door gasket seal.

Ice maker makes unfamiliar sounds or seems too loud.

Normal ice maker operation.

See ‘User warnings and sounds’ section.

Ice boost function not increasing rate of ice production.

Ambient temperature very warm. Refrigerator is in high usage.

Minimise door openings.

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