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Fisher & Paykel Product Help

Troubleshooting

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorised Repairer or the Customer Care Centre.

Product parts and accessories can be purchased through Fisher & Paykel Customer Care Centre or online at www.fisherpaykel.com (this service is available to selected markets only).

All models

Problem

Possible Causes

What To Do

Appliance does not operate. No electricity at power outlet. Check that the plug is correctly connected and power switched on.
Check another appliance at the same outlet.
Check house fuse.

Light not working.

 

Light not functioning.

The LED light cannot be serviced by the user. Contact your Fisher & Paykel Dealer or Fisher & Paykel Authorised Repairer.

Refrigerator not working.

Check refrigerator is turned on at the wall or at the isolating switch.

Motor operates for long periods.

Hot weather.

 

Minimise door openings to allow temperature to stabilise.

 

Frequent door openings.

Large amount of food recently added.

Temperature control set too low.

See ‘Operating instructions’ section.

Doors not sealing properly.

Check that cabinet is level and gasket seals are clean. See ‘Cleaning Care – Exterior’ section.

Storage compartments too warm.

Temperature setting not correct.

See ‘Operating instructions’ section.

Frequent door openings.

Minimise door openings to allow temperature to stabilise.

Large amount of food recently added.

Food freezing in the fridge compartment.

Temperature setting not correct.

See ‘Operating instructions’ section.

Food placed directly in front of air outlets.

Move chill sensitive foods away from the centre back of the shelves.

Unfamiliar noises.

Cabinet not stable or level.

See ‘Installation instructions’ booklet.

Freezer is defrosting.

This is normal.

Fault icon  illuminates on the internal control panel and an alarm sounds when the fresh food compartment door is opened.

-

Count the number of beeps made, and record the number and sequence of temperature lights displayed on the internal control panel.

Contact Customer Care Centre.

Water in the vegetable bins. 

Condensation is formed by the water produced by fruit and vegetables.

A small amount of condensation is beneficial for fruit and vegetable storage.

Wipe out water with a cloth.

Exterior of cabinet is warm.

This is normal.

-

Condensation on outside of refrigerator/ freezer.

Not unusual during periods of high humidity.

Wipe dry.

Condensation inside fridge compartment.

Frequent or long door openings.

Minimise door openings.

Door gasket leaking.

Check that gasket is sitting flat and sealing tightly.

Not unusual during periods of high humidity.

Wipe dry.

Tray/bin does not slide in and out evenly.

Packaging trapped.

Check to ensure no food or packaging is trapped behind the tray/bin.

Ice cubes taste tainted.

Unsealed packages may be transmitting odour/taste.

Discard ice cubes and clean ice storage bin. See ‘Cleaning Care – Interior’ section.

Wrap or cover strong smelling foods.

Excessive gasket noise.

May be due to a build up of dirt and/or grime.

See ‘Cleaning Care – Exterior’ section.

Door not closing.

An obstruction is blocking door closing.

Move obstruction.

Ice & Water models only 

Problem Possible Causes What To Do

Automatic ice maker does not work.

Ice maker has not been turned on.

Switch on ice maker, see ‘Using your ice maker’ section.

Water supply turned off or not connected.

Connect water supply.

Freezer compartment not working.

Contact Customer Care Centre.

Water pressure too low.

Check water pressure.

Water line kinked/squashed.

Check water line for kinks/ squashing.

Filter clogged.

Water filter may need replacing. Click here to buy new filter.

Ice cubes stick in ice bin.

Remove ice bin, loosen cubes and remove clumped ice. Refit ice box.

Ice cubes taste tainted.

Unsealed packages may be transmitting odour/taste.

Discard ice cubes and clean ice storage bin. See ‘Cleaning Care – Interior’ section.

Wrap or cover strong smelling foods.

Poor taste from incoming water.

Replace filter cartridge (product parts and accessories can be purchased through our Customer Care Centre (part number: 839041).

Slow ice cube freezing.

Door may have been left ajar.

Close door.

Freezer compartment set too warm.

Turn temperature to a colder setting. (See ‘Operating instructions’ section).

Wet ice/
ice clumping.

Low water pressure.

Check water pressure.

Filter blocked.

Replace filter cartridge, see ‘Water filter’ section.

Long freezer door openings.

Gently tap ice to unstick or, if large clumps occur, empty ice bin and make new ice.

High ambient temperature.

Ice bin left out of freezer compartment for a length of time.

Ice will stick together over time.

Water has poor taste/odour.

Refrigerator not used for an extended period.

Flush the water filtration system. Dispense and discard 4 litres of water, this will ensure the water tank is refilled with fresh water.

Water dispenser does not work.

Water supply turned off or not connected.

Turn water on.

Supply line may be blocked.

Check supply for kinks or leaks.

On first installation there may be air in water system.

To remove air, run 4 litres of water through the dispenser.

Filter may be blocked and needs replacing.

Replace filter (product parts and accessories can be purchased through our Customer Care Centre (part number: 839041).

Water frozen in tank.

Increase temperature to a warmer setting in fresh food compartment and freezer.

Water in first glass is warm.

Water dispenser not used for extended period.

Discard first glass of water dispensed.

Tank capacity used recently.

Allow water time to cool.

Drips overflow drip tray.

Air trapped in tank.

Flush the water filtration system.

Dispense and discard 4 litres of water, then rest the dispenser pad for a further 2 minutes.

Dispense and discard a further
4 litres of water. This will displace trapped air in the water tank and filter system.

New filter installed.

Water flow rate has slowed down.

Filter cartridge is restricted. Check if filter icon is illuminating.

Replace filter cartridge (product parts and accessories can be purchased through our Customer Care Centre (part number: 839041).

Ice buildup inside freezer compartment.

Freezer door not closing tightly.

Arrange items in freezer so door can close tightly.

Check and clean door gasket seal.

Ice maker sounds.

Normal ice maker operation.

See ‘User warnings and sounds’ section.

Small or large ice cubes.

Insufficient or excessive water pressure.

Check water pressure.

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